Hotel berhampiran Ribeira do Inferno, São Vicente

Hotel au milieu de la montagne, jolies vues, très bons repas, personnel très gentil Un peu vieux en terme de deco, nous avons eu froid dans la pièce commune et en dormant (manque de couverture), lit très inconfortable…

We stayed at this hotel for 6 nights during our 2 week visit of Madeira. Our stay was disappointing especially compared to the other places we stayed in Funchal and Porto Moniz (same price). No wonder they ask you to pay in advance. Our checkin was very cold. The breakfast was average. Every day the exact same choices. No fresh bread but stale buns. It must have been a top class hotel 20 years ago but seems to live on old glory. There is a beautiful lobby, but the atmosphere is cold. Most of the personel does not seem to be happy to work there. Only a few managed to bring up a smile when we asked for a service. I can imagine why as they must be getting auite some complaints about the infrastructure. The pool was ice cold. The restaurant was closed and there is only 1 other restaurant at walking distance. Fortunately we had a car. Whilst I appreciate the traditional rooms, the bathroom facilities are really poor. There was mould around the bath tub and our toilet kept running. We mentioned this on the first night and had to wait 2 days for it to get fixed and to have the problem again the last night. The hotel has so much potential, so it’s really sad to see it perish

Great hotel. It’s in an excellent location, right across from one of the rock pools and less than ten minute walk to the other. The interiors are lovely. Although I suspect newly refurbished as things like the doors etc are still outdated. Lovely staff and great check in process, complete with welcome drink. Judite was amazing. You get free passes to the Piscina Natural On the roof is an infinity pool with gorgeous 360 views! No conditioner in bathroom and I didn’t love the restaurant. No ambiance or music and in direct line of reception. Overall we loved our stay here and would absolutely recommend.

Our experience of the hotel was enhanced by our meal in the restaurant, which I have reviewed separately. My favourite thing about the room was the enclosed balcony. It was like having a private yoga studio in the sky. (Fellow yogis note, the floor was slippery.) I also enjoyed the spectacular view from the Sauna, which at the time was free because it was not working optimally. (So do ask!) It was good enough for me, but it took over an hour to heat up. The Pool looked too small and shallow to actually swim in, but mostly it was unusable as it was colder than the sea. I don’t know if this was usual. Breakfast was fairly similar to ones we had at other Madeira hotels, but this place had the tastiest selection of fresh bread rolls and very good garlicky mushrooms. The room was clean. We liked the 3-section recycling bin in the room. Others mentioned lack of plugs for phones. Erm... we knew about that but were surprised to find that there were not enough plugs for the room items. The Kettle and TV had to share a wall outlet. They really should consider supplying an extension lead, which could be given out and collected at check-in, just as they (bizarrely) do with the TV remote control. We did start off on a rather bad note. At check in, we were downright ignored. One receptionist was settling a dispute with another guest, but both members of staff deliberately avoided any sort of eye contact with us. I don't normally notice this sort of thing, but it was rude and infuriating and lasted some time. A simple nod would have sufficed. I’ll put this down to a bad day for the first member of staff, who later was helpful. After a long wait for no discernible reason, the other receptionist demanded payment before we had even seen the room, for which we had paid in advance. We've stayed at many places who use multiple booking sites. Sometimes you pay on arrival, sometimes beforehand, and we understand that the hotel needs to know. However, there are ways of asking that don't come across as offensive and like one is trying to get away with something. Not everyone is out to steal the remote control. Make sure you bring proof of payment if you’ve paid in advance, as we had. The hotel is lucky that they have out of this world views.

Fantastic!! Having never done an all inclusive holiday due to my sons serious allergies we can honestly not recommend more! Travelling with a 3 month baby in tow also the rooms were ideal & spacious for our needs. It was all clean & tidy! However a huge huge thank you to Betty the chef for catering & making our sons holiday the best! We will be back!

Our honeymoon to the beautiful island of Madeira was made that much more beautiful by our stay at the Aqua Natura Madeira Hotel. In this hotel we felt very warmly welcomed from the first second until the check-out. From the clean and luxurious room with a breathtaking view of the Atlantic Ocean and the natural pools, to the great service and the fantastic breakfast and dinner in the two restaurants belonging to the hotel, everything was to our complete satisfaction. We look forward to seeing you again at the hotel.