Hotel berhampiran Terra Chá, São Vicente

Hotel au milieu de la montagne, jolies vues, très bons repas, personnel très gentil Un peu vieux en terme de deco, nous avons eu froid dans la pièce commune et en dormant (manque de couverture), lit très inconfortable…

We stayed at this hotel for 6 nights during our 2 week visit of Madeira. Our stay was disappointing especially compared to the other places we stayed in Funchal and Porto Moniz (same price). No wonder they ask you to pay in advance. Our checkin was very cold. The breakfast was average. Every day the exact same choices. No fresh bread but stale buns. It must have been a top class hotel 20 years ago but seems to live on old glory. There is a beautiful lobby, but the atmosphere is cold. Most of the personel does not seem to be happy to work there. Only a few managed to bring up a smile when we asked for a service. I can imagine why as they must be getting auite some complaints about the infrastructure. The pool was ice cold. The restaurant was closed and there is only 1 other restaurant at walking distance. Fortunately we had a car. Whilst I appreciate the traditional rooms, the bathroom facilities are really poor. There was mould around the bath tub and our toilet kept running. We mentioned this on the first night and had to wait 2 days for it to get fixed and to have the problem again the last night. The hotel has so much potential, so it’s really sad to see it perish

Our experience of the hotel was enhanced by our meal in the restaurant, which I have reviewed separately. My favourite thing about the room was the enclosed balcony. It was like having a private yoga studio in the sky. (Fellow yogis note, the floor was slippery.) I also enjoyed the spectacular view from the Sauna, which at the time was free because it was not working optimally. (So do ask!) It was good enough for me, but it took over an hour to heat up. The Pool looked too small and shallow to actually swim in, but mostly it was unusable as it was colder than the sea. I don’t know if this was usual. Breakfast was fairly similar to ones we had at other Madeira hotels, but this place had the tastiest selection of fresh bread rolls and very good garlicky mushrooms. The room was clean. We liked the 3-section recycling bin in the room. Others mentioned lack of plugs for phones. Erm... we knew about that but were surprised to find that there were not enough plugs for the room items. The Kettle and TV had to share a wall outlet. They really should consider supplying an extension lead, which could be given out and collected at check-in, just as they (bizarrely) do with the TV remote control. We did start off on a rather bad note. At check in, we were downright ignored. One receptionist was settling a dispute with another guest, but both members of staff deliberately avoided any sort of eye contact with us. I don't normally notice this sort of thing, but it was rude and infuriating and lasted some time. A simple nod would have sufficed. I’ll put this down to a bad day for the first member of staff, who later was helpful. After a long wait for no discernible reason, the other receptionist demanded payment before we had even seen the room, for which we had paid in advance. We've stayed at many places who use multiple booking sites. Sometimes you pay on arrival, sometimes beforehand, and we understand that the hotel needs to know. However, there are ways of asking that don't come across as offensive and like one is trying to get away with something. Not everyone is out to steal the remote control. Make sure you bring proof of payment if you’ve paid in advance, as we had. The hotel is lucky that they have out of this world views.

A well organised hotel in rural Madiera, on the sea shore. It would have helped if we knew just how rural beforehand as the 25euro and 20 min taxi from Funchal turned into 35-40euro and half an hour in practice or an hour on the express bus if you could find it. This hotel definately needs a courtesy bus as almost everything is based in Funchal. The hotel has local trips but they turn out to start in Funchal as well so lots of messing about for an hour or more to get there at start and again to get back. The meals and staff help were excellent, there is a small indoor pool and as with most of Madiera a pebble beach. Means to make tea in the room would have made this an ideal residence. There are two local levadas if its walking you want but take a taxi to the start point if your doing the long one, or you may run out of legs and light! Well worth the effort.

Our honeymoon to the beautiful island of Madeira was made that much more beautiful by our stay at the Aqua Natura Madeira Hotel. In this hotel we felt very warmly welcomed from the first second until the check-out. From the clean and luxurious room with a breathtaking view of the Atlantic Ocean and the natural pools, to the great service and the fantastic breakfast and dinner in the two restaurants belonging to the hotel, everything was to our complete satisfaction. We look forward to seeing you again at the hotel.

I was looking at my reviews on TripAdvisor when I saw my previous review of this hotel where I gave it 4 stars. Still not bad of course, but I wanted to write another review as me and my husband have been back to Saccharum twice(!) after my first review. So I thought about writing a new review. This is now our favorite hotel on Madeira, as it’s not as crowded like a lot of hotels in Funchal. Calheta is beautiful and not crowded at all. We really appreciate privacy and a calm environment when we go on holiday, and Saccharum is great for this! Sometimes restaurants are packed with other tourists and you’re seated a couple centimeters away from other guests but here at Saccharum you can eat all relaxed in whatever restaurant of the hotel you please. We really like the bar next to the sea, Calhau. They have nice vegetarian options for me. Also everything is clean and hygiene is great. That’s so important to me. So after our new experiences at this hotel I’ve wanted to change my 4-star review into a 5-star review. We are now planning to take my parents to Madeira in October of this year to show them this beautiful island, and we will be staying at Saccharum!

Hôtel très atypique qui a une vue magnifique sur la baie de Funchal. Un réel paradis pour moi car pas trop fréquenté, endroit calme et facile d'accès. Avantage aussi d'être a 10 min seulement Funchal. Le personnel aussi est à vos petits soins. 🥰🥰🥰