Pengguna Tetamu
11 Ogos 2024
Tl:dr
The only upside of this hotel is its price.
Check-in said 13:00 but when we arrived at the reception, the hotel staff told us that we could check-in after 15:00.
They at least gave us a room which they said was ready and we could leave our luggage. But this room was 12m2 without AC. We were told that we could change our room for a 18 m2 with AC (which we selected and payed extra) the next day but that didn’t happen.
The room wasn’t clean, there were long hairs on the floor of our room. Only one electrical plug which is away from where the beds are.
We had booked 3 nights and had paid upfront. We wanted to cancel the 3rd night but again the hotel didnt let us cancel it, saying that the agency we made the booking from didn’t allow for refunds. We contacted Trip.com to shorten our stay but they also couldn’t help, they couldn’t contact the hotel.
Also during breakfast the hotel staff was quite mean when we exceeded 10:00 am. Instead of a friendly reminder that the breakfast time was over, we got an annoyed hotel staff complaining to us.
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