This experience went from unacceptable to deeply concerning.
After multiple unclean rooms during my stay (which I have already documented elsewhere), I eventually spoke directly with the hotel owner. While he offered a refund, the conversation itself was disturbing. He openly challenged the truth of my experience and implied that during the holidays they “deal with a different brand of people.”
When I asked him to explain what he meant by “different brand of people,” he could not give a clear answer.
That statement, combined with the way my concerns were dismissed, made me extremely uncomfortable. Whether intentional or not, it came across as biased and inappropriate. No guest should ever feel judged, stereotyped, or spoken down to based on how they talk, dress, act, or where they come from.
I also filed a formal complaint with Marriott corporate, and even they were unable to provide a clear explanation or meaningful response regarding how this situation was handled.
Between the filthy rooms, the lack of accountability, the dismissive attitude, and the owner’s comments, this hotel and its management failed on every level. The way both the property and Marriott handled this situation was atrocious.
I strongly suggest others think twice before staying here.
Terjemah
