Hotel berhampiran Bunke Haus Schwaan, Schwaan

Wir brauchten eine Üebernachtungsmöglichkeit für 1 Nacht. Das Hotel war perfekt. Es wirkt alles neu und modern. Unser Zimmer hatte ein Doppelbett und ein Doppelstockbett. Die Sauberkeit war tadellos. Die Matratzen waren noch nicht durchgelegen. Das Frühstücksbuffet war klein, aber für 7,50€ incl. Getränke satt, unschlagbar günstig. S-Bahn und Straßenbahn sind in unmittelbarer Nähe. Punktabzug gibt es für zu wenig Parkplätze und wenig Plätze beim Frühstück. Da kann es zu Stoßzeiten zu Wartezeiten kommen. Alles in allem ein sehr gutes Preis-Leistungsverhältnis und sehr zu empfehlen!

Quarto de bom tamanho, os travesseiros são baixos e moles. Banheiro pequeno, mas o chuveiro é muito bom (pressão e temperatura bons). Boa localização, perto de transporte público e ao lado de um centro esportivo para aqueles que gostam de se exercitar. O café da manhã tem uma variedade boa de pratos quentes e frios. Nem todo o pessoal do hotel fala bem inglês, mas é tranquilo de se comunicar o necessário. Acredito que por causa da atual situação, o preço da estadia foi alto.

I feel a little sad for this property. A former Steigenberger, it opened more than 25 years ago and you still can tell, a lot of money was spend on the interior back than. But that, as mentioned, was more than 25 years ago! The now Vienna House faces a lot of competition by new hotels (Ana, Premier Inn, Motel One) or recently renovated one (pentahotel, Radisson Blu), so they just can't carry on with the 1990's style - it definately needs a makeover. Wooden furniture with dents and water marks everywhere, yellowed lamp shades, stained walls, carpets and ceilings... it's just not state of the art, anymore. Wifi was very unstable and we encountered an hairdryer without a protective grid which was a security hazard. That said: we slept great as our superior room was totally quiet and we really enjoyed the huge breakfast buffet. Staff was overall courteous and we were granted late check-out for no surcharge. The hotel's location is central with several tram lines just a few meters away and only a short walk to the pedestrian zone. Would me return? Yes, we would as the rates do reflect the outdated hotel's interior and the pros still weigh more than the cons.

We had our family Christmas here. Besides the nice design of the hotel and the clean rooms, there is nothing good about this place. The service here was unfriendly, slow, and disorganized from the start of our booking through check out. The staff seems to be mainly comprised of grumpy trainees. They also don’t seem to speak German or English very well, which understandably makes it difficult to provide good service. The painful experience started with the booking process. Our group wanted a block of 6 suites. The reservations team took 7-9 days to respond between each email, sometimes only after me following up. In the week leading up to our stay, the team was a bit more responsive, but in general they made it needlessly difficult to organize our stay with them. When we arrived, we didn’t even get a “hello” from the reception. The keys were shoved in our face and no info or help was offered (no info about breakfast, where the facilities were, no offer of help with our luggage). Except for the breakfast, the food is overpriced, the selection is not great, and taste-wise, the food was pretty bland and unmemorable. One night in da Mario, we waited 20 mins to get our leftovers packed, and we ended up just leaving as it seemed the staff had totally forgotten about us. Another night in the Brasserie, the staff seemed very annoyed to serve us - to be fair it was busy that night, but our group felt unwelcome and uncomfortable there. They’ve overpriced a lot of their food and drink; make sure to bring your own water bottles or you’ll be stuck paying 7,90€ for 0,5L water. One night we asked for two liters of water delivered to the room; the bill including service charge and tip was nearly 40€ 😄 The last little treat from their staff came today: due to illness, we needed to late cancel two of our spa reservations. When we canceled, the spa generously offered to let us cancel free of charge. However, after we left, their team emailed us to let us know nevermind, we would have to pay after all.

During a recent stay I had a health issue and called the front desk and spoke to one of the staff. She (sadly, I forget her name but it had an eastern European ring to it) was absolutely superb; she called an ambulance and the paramedics knocked on my room door only 20 minutes later. They let themselves in (as I was immobile) and took me to hospital. While I was in the A&E department I called again and the same lady made sure that room service would collect my belongings from the room and take them down to the front desk, where I later, after being released from hospital, was able to pick them up. The MotelOne staff deserve full marks for making sure a very difficult day did not turn out to be a really horrible one. My sincere thanks!

Ich habe mich wohl gefühlt und kann es empfehlen. Modernes Industrial-Stylisches Hostel. Bequeme Betten, Bettwäsche und Handtücher sauber und behaglich. Geschickte Konstruktion der Doppelstockbetten – so dass nicht alles bebt, wenn sich einer bewegt (die Matratze ist aufgehängt; es schaukelt minimal). Zimmer spartanisch aber sehr funktional eingerichtet. Fläche entsprechend eines Überseecontainers nunmal sehr kompakt. Wenn die Bude voll ist, wird es entsprechend kuschelig. Sanitäranlagen wie angegeben auch entsprechend klein. Zwar kein Wohnmobil-Feeling, aber halt nichts für Adipositas-Patienten Gemeinschafts Küche tipptopp sauber. Es wird auch penibel auf den Inhalt der vielen Gemeinschafts-Kühlschränke geachtet (nix vom letzten Winter). Ruhige Umgebung. S-Bahn Haltestelle direkt gegenüber. Aldi und Rewe in kurzer Fußdistanz nebenan. 17 FußMinuten/1,5 km zum Strand. Für die Hauptsaison ein super Preis-Leistungs-Verhältnis. Für die Dorms: Vorhängeschloss mitbringen. Habe einen Vorhang/Sichtschutz auch für die unteren Betten vermisst. Ich würde es wieder buchen.