Hotel berhampiran Big Thumbs Up, Scottsdale

We were booked into lavender cottage for two nights however on arrival were given the wattle cottage, very rundown and tired looking with a poorly designed kitchen. The windows were wide open allowing dust and small critters particularly ants, and a spider found it’s way into my clothes that were placed on the shelf which needed wiping down first. The breakfast, for which we paid extra, was only provided after asking for it, and then it was just a very scanty cornflakes, bread and juice, which had to last us the two days. Perhaps COVID-19 was used as an excuse not to provide shampoo and conditioner - and considering COVID-19, I would have thought single serve coffee and sugar sticks should be provided instead of the jars of coffee and sugar, already contaminated by the coffee. A selection of teas would have been nice, along with some small packs of biscuits which even basic motels provide. We were given instructions to disinfect surfaces prior to leaving as well as disposing of our rubbish with the excuse given as a safety measure with COVID-19. I cannot understand why the cleaner is not adequately instructed and provided with gloves and suitable cleaning equipment. It’s quite remarkable that guests are required to clean, particularly after paying such a premium price for a very ordinary product. Our following two nights accommodation was the same price but the comparison is chalk and cheese. The gardens were very nice.