Having worked for IHG I could never imagine myself posting such a negative review for one of their properties, but my experience at the Holiday Inn express and suites in Seabrook New Hampshire was beyond dismal. The dilapidated condition of the property and lack of customer service from front desk employees is astonishing And embarrassing, and that’s being kind. First problem with this property is that the overview on the IHG® website states and I quote; “BRAND NEW PROPERTY.” (Look it up) It is not even close to being new. The certificate in the elevator declares it was installed on 2007- so it’s at least 15 years old property. False advertising right there. Secondly, it is in dire need of updating. There are no USB outlets in the rooms, broken lamps, dirty carpets, dull lighting, and too many issues to mention in this review. What ruined my stay though is the following: After requesting a first floor room I was put on the third floor in a room which I found out the next morning was actually listed as “OOO” in their system, which means out of order. In the hotel industry, rooms are put ‘out of order’ when they are not fit for habitation and need repairs. it should never have been rented. There was absolutely no hot water in this room. Not even tepid. It was ice cold. This prevented me from taking a hot shower after traveling a full time day. When I called the front desk about it, Alex told me “I’m not a plumber.“ He was useless I asked to speak to the MOD which means manager on duty, only to find out there would be no GM at this hotel for the next two days. I called IHG Corporate to complain and they called the hotel while I was on the phone to ensure I would be put in another room that was functioning properly. This meant I had to pack up everything and move to another floor and the front desk never even offered to help with the move. when I packed up the room, I was assured by the front desk staff that the new room was checked and double checked to make sure every thing was working properly- only to find out after getting into a steaming hot shower that the body wash and shampoo (which is installed on the shower wall) was completely empty. This was the cherry on the sundae for me and I got out of the shower soaking wet and went to the front desk and handed them the empty soap containers. I got some from a housekeeping cart and installed them myself. About 15 minutes later there was a knock at my door with a young lady standing there with a bottle of shampoo and body wash. No smoke or greeting from her as she identified herself as the front desk manager without offering her name or an apology. She was just standing there with a bottle of soap in each hand looking annoyed. I told her I got some myself and shut the door. I am a platinum elite member of IHG® which means I spend a lot of money on this brand, and although this is a franchised hotel, it is governed by corporate and IHG needs to keep a better watch on their franchisees becau
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