Pengguna Tetamu
14 Disember 2024
Simply the worst stay in a Premier Inn. Skeleton staff upon arrival, just 2 people. Someone made the decision that their Christmas party was far more important than the motel. The 2 staff had been in their job rolls approximately 1-3 days. This meant check-in was (NOT) entertaining. It was lengthy and arduous. Not that I blame the lovely staff member who was still trying to learn systems and had no one for help. The bar was not open and set up at 1615, and the other new member could not find anything. Again, I could not blame her she did the best she could. The 2 girls' efforts were the only decent thing about the stay, which was a joke. Th bar wow! There was next to no stock behind the bar. In all the years my family and I have used premier Inn, I have never seen a bar open at past 4 pm on any day, let alone Friday! And on a Friday over (especially) Christmas, i have never been told that the bar shuts at 9 pm and then by a completely different member of staff 10pm. This is a premier Inn that we have stayed at and was never told this before! Or been told this conflicting information. I have also never been to a premier Inn where multiple drunk staff are wondering about the premises and being asses. And other people we assumed (only because they were with the drunk off duty staff). where staff off duty walked freely around the place. In and out the kitchen. Behind the bar. Not in uniform. I also found it staggering the bar was told to us to be closed at 9pm or 10 pm depending on who was spinning the story. But the shutdown of the bar and its shutters was not done until it was gone midnight. As a member of hospitality for many years, I can honestly say the place was not dirty, but it was a total s### show. The were annoyances about the room. But they were minor compared to the public areas. Room: No toilet brush that really annoys me, but I get annoyed every time as that's normal. I think someone was in a rush. And left things looking sloppy. But I reiterate, this was minor.
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