Hotel Aloft di Secaucus

This hotel is great! I loved my stay and completely satisfied with it. I got a first floor room which is super close to the everything. The king suite is very spacious and comfy. The sofa bed is great as well. I like how the management is very careful and helpful in addressing my requests. The best part is it is so close to the bus stop for a bus to NY. Simply walk 2 min, buy ticket at the machine, and wait for bus 320, will get you to the Port Authority bus station right by Time Square. Super convenient and worth every penny!

My sister helped me to check in earlier in the afternoon because we arrived at JFK 10pm on that day and we don't know why our rooms were put as stay over, thus the cleaners don't provide bed tidying nor changing bedsheets until we inquired. Though we stayed 7 nights we were only provided drinking bottle water on the first day and the hotel is charging USD3.75 per small bottle of drinking water. The hotel is strategically located, easy access to restaurants and the bus stops is just beside the hotel. The receptionist Ms Shantel was very nice and service commendable when we reached hotel 230am. We met her again the day we left and the hotel should have more staff as friendly as Ms Shantel.

Horrible customer service. I had a medical emergency and could only stay for one night out of my two night stay. I told them at 9am which is well before checkout time The staff refused to refund the other night. I even asked they could just give me a credit for one night. They wouldn’t do it. Don’t waste your money at this hotel. Stay somewhere else that has better customer service and human decency.

Stayed here for a concert at MetLife Stadium. Location was great…took a bus from across the street to American Dream and walked to MetLife. The hotel is very clean and modern. The front desk personnel were so pleasant and helpful! Would definitely stay here again.

The bus stops to and from the Port Authority near Times Square are a 5-minute walk away. Do not trust Google Maps as it will have you doing a 19-minute walk to a different one. I’m guessing the reason is because to get to the stops we used and that the hotel recommends, you need to walk a bit on the side of a road and on a parking lot. The one to NYC is called Paterson Plank Rd At Nj Tpke Exit 16e whereas the one to get off on your way back is called Paterson Plank Rd At Rt. 3 Entry Ramp. You can find them on Google Maps and the hotel staff will tell you where to go. It's $3.50 pp each way, exact change or you can use the NJ Transit App to buy your tickets (Interstate – 2 Zones), just be sure to activate them in the app before getting on so you can show the driver. It was bus 190 and the ride takes around 15 to 20 minutes. The hotel has free, covered parking, something you will likely not have at the hotels in NYC. We didn’t use the car during our stay as we went into the city every day. The front desk staff were amazing! They were very helpful answering our questions and provided some really great advice and tips. The hotel does offer breakfast, either continental which you serve yourself, or hot food from a menu served by a waiter/waitress. However, you will need to check if it is included in your rate as it is not free for all guests. The room is pretty much standard as per all Garden Inns. It was comfortable and roomy for the three of us, with one queen bed and a pullout couch. We would definitely come again and are recommending it to our friends and coworkers.

This hotel was better before they don’t have daily cleaning anymore Wouldn’t recommend

The whole place is dirty and sketchy. When we go to the room for the first time, the room hadn’t been cleaned. The sheets were all over the bed, and dirty towels over the entire bathroom. At our new room, there were bugs and other peoples hair in the shower, and the shower curtain had weird brown stains. The toilet spits out water by the handle every time you flush. The toilet looks exactly like a toilet you’d find at a stadium or rest stop. The lampshade had a weird stain, the walls were damaged, dresser drawer handles were broken, and the top lock on the door was non existent. The room smelled so strong of cigarettes and was hard to breathe in. They claimed continental breakfast was closed because of covid but I wouldn’t have dared eat there if they were open. There were bugs in the first floor ice machine. Staff is rude and indifferent to guest concerns. Lastly, the fire alarm didn’t even have batteries in it, and there’s no stairwell/fire escape which I don’t know how that’s legally possible.

We stayed one night before our cruise. We drove from Canada and arrived early morning. Check in wasn’t until 4pm but the lovely ladies at the front desk locked up our luggage, let us park and gave us access to a restroom to freshen up. We toured NYC for the day, the bus stop was just across the street, so convenient. And upon returning check in was a breeze. Our room was very spacious. We were a family of 6 and it didn’t feel right at all. Everything was very clean and comfortable except our pull out couch didn’t feel nice to us. We just put the mattress on the ground and had a great sleep. We checked out the pool, there is no whirlpool/hot tub. The pictures I saw must have been old. My son used the gym and enjoyed it. Breakfast was above my expectations! Very good. We definitely enjoyed our stay and wouldn’t hesitate to book again.

I had a very smooth travel experience; The hotel was was really nice and quiet. The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting downtown, every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you! Will recommend to my colleagues!