Hotel Residence Inn di Secaucus

I will never use trip.com again. I booked 2 nights with them months ago, knowing that I had a free cancellation/modification window. I read all the fine print, I contacted customer service to confirm everything. About a week before my window was closing, I tried to modify to 1 night. It would not let me. After FIVE DAYS of contacting them, I finally got it modified. Had I not continued to contact them, this never would have been resolved. THEN, upon checking in at the hotel I was told (even though I prepaid trip.com) that the hotel was never paid by the supplier. Therefore they would not check me in and I spent almost an hour on the phone with teip.com to have it resolved. Totally ridiculous.

My sister helped me to check in earlier in the afternoon because we arrived at JFK 10pm on that day and we don't know why our rooms were put as stay over, thus the cleaners don't provide bed tidying nor changing bedsheets until we inquired. Though we stayed 7 nights we were only provided drinking bottle water on the first day and the hotel is charging USD3.75 per small bottle of drinking water. The hotel is strategically located, easy access to restaurants and the bus stops is just beside the hotel. The receptionist Ms Shantel was very nice and service commendable when we reached hotel 230am. We met her again the day we left and the hotel should have more staff as friendly as Ms Shantel.

Great place outside of Manhattan with bus service to midtown with a bunch of restaurants and stores around.

Stayed here for a concert at MetLife Stadium. Location was great…took a bus from across the street to American Dream and walked to MetLife. The hotel is very clean and modern. The front desk personnel were so pleasant and helpful! Would definitely stay here again.

住了三天 沒有打掃衛生 我自己要求的 好像衹上午打掃的樣子 必須提前預約打掃 否則不掃 酒店門口的wild wings 不好吃雞翅難吃 送的配料胡蘿蔔 芹菜很好吃 生的 實在餓了 建議去曼哈頓公共交通 也就30多分鐘的樣子 開車實在不建議，難停車 收費高 不過周日好像都有特價，12h 35刀加稅，有些比這個還要便宜 有些地方咪表6h路邊停，據說便宜很多 有些時間段還免費 曼哈頓從上城到下城很遠，我嘗試走路 發現累死 後來坐地鐵3刀單程 經驗之談 這個周末就是交通膏的清晰些了

The bus stops to and from the Port Authority near Times Square are a 5-minute walk away. Do not trust Google Maps as it will have you doing a 19-minute walk to a different one. I’m guessing the reason is because to get to the stops we used and that the hotel recommends, you need to walk a bit on the side of a road and on a parking lot. The one to NYC is called Paterson Plank Rd At Nj Tpke Exit 16e whereas the one to get off on your way back is called Paterson Plank Rd At Rt. 3 Entry Ramp. You can find them on Google Maps and the hotel staff will tell you where to go. It's $3.50 pp each way, exact change or you can use the NJ Transit App to buy your tickets (Interstate – 2 Zones), just be sure to activate them in the app before getting on so you can show the driver. It was bus 190 and the ride takes around 15 to 20 minutes. The hotel has free, covered parking, something you will likely not have at the hotels in NYC. We didn’t use the car during our stay as we went into the city every day. The front desk staff were amazing! They were very helpful answering our questions and provided some really great advice and tips. The hotel does offer breakfast, either continental which you serve yourself, or hot food from a menu served by a waiter/waitress. However, you will need to check if it is included in your rate as it is not free for all guests. The room is pretty much standard as per all Garden Inns. It was comfortable and roomy for the three of us, with one queen bed and a pullout couch. We would definitely come again and are recommending it to our friends and coworkers.

This hotel was better before they don’t have daily cleaning anymore Wouldn’t recommend

The whole place is dirty and sketchy. When we go to the room for the first time, the room hadn’t been cleaned. The sheets were all over the bed, and dirty towels over the entire bathroom. At our new room, there were bugs and other peoples hair in the shower, and the shower curtain had weird brown stains. The toilet spits out water by the handle every time you flush. The toilet looks exactly like a toilet you’d find at a stadium or rest stop. The lampshade had a weird stain, the walls were damaged, dresser drawer handles were broken, and the top lock on the door was non existent. The room smelled so strong of cigarettes and was hard to breathe in. They claimed continental breakfast was closed because of covid but I wouldn’t have dared eat there if they were open. There were bugs in the first floor ice machine. Staff is rude and indifferent to guest concerns. Lastly, the fire alarm didn’t even have batteries in it, and there’s no stairwell/fire escape which I don’t know how that’s legally possible.

Harmony Suites Secaucus Meadowlands is located in Secaucus, NJ. The nearest attractions are Buchmuller Park (2 km), City of Union City (3 km), Schmidts Woods Park (4.5 km), Jose Marti Soccer and Recreational Ground (4.5 km), Mill Creek Playground (5 km), and Strawberry Fields (11.5 km). This property is 14 km from Teterboro Airport.Facilities and services include a 24-hour reception, air conditioning, car parking, an elevator, free Wi-Fi, a fitness centre, meeting/banquet facilities (extra charge), disabled facilities, an indoor pool, and wheelchair access.Room features include a desk, air conditioning, television, telephone, tea/coffee maker, hairdryer, and a private bathroom.Address: 455 Plaza Drive, Secaucus, NJ 07094, United States.