Ang Lee Holiday Stay Reviews

Response from Property: 感謝您分享您的入住體驗！我們很高興您認可我們房間的清潔以及位置的便利性。關於您提到的問題，我們也希望做出以下回應： 1. 關於螞蟻問題客人入住前我們都會再三檢查一下衞生， 但若有以上問題出現請麻煩聯繫前台好讓我們可以瞭解一下情況然而加強日常衞生管理和滅蟲措施，確保每位客人的住宿環境更加舒適。 2. 關於洗漱用品我們提供的是基本洗漱用品，旨在為客人提供經濟實惠的選擇。如果有更高需求，建議自備，這樣可以更貼合您的使用習慣。感謝您對我們的包容與中肯評價！我們將繼續努力提升服務質量，為客人提供更舒適的短暫停留體驗。期待您再次光臨！

Response from Property: Sorry to hear you had such an unpleasant experience. These problems should never occur, especially when it comes to hygiene and the environment. We understand that the presence of cockroaches can be a huge nuisance to anyone. Regarding the use of insecticides, the room should not be sprayed to the point where it is uninhabitable, and failure to change the sheets promptly afterward is also an oversight. Your feedback is very important to us, and we will make improvements in the following aspects immediately: 1. **Thorough hygiene inspection**: We will strengthen room cleaning and hygiene inspections before each stay to ensure that similar situations will not happen again occur. 2. **Appropriate use of pesticides**: If a similar situation occurs, we will take a more gentle approach to avoid affecting the air quality of the room. 3. **Breakfast question**: We understand that breakfast is particularly important for guests who go to sea, because it is the beginning of their day's itinerary. Unfortunately, the cabin cannot provide a variety of breakfast options, but it definitely ensures that guests can enjoy a nutritious and convenient breakfast to meet their needs before going to sea. Bread and jam are all available as extras. If you have any special requests or suggestions about breakfast, please feel free to let us know! 4. **Laundry Facilities**: Due to an emergency that day, employees used the shared washing machine. We will arrange the use time of the washing machine more reasonably to ensure that guests can use it normally. 5. **Night Safety**: There are mosques and hotels on the opposite side of the road, and the safety in Semporna town is good. Finally, we are very sorry that we did not meet your expectations and thank you for your valuable comments. In order to ensure that every guest can have a great time in a comfortable and safe environment, we care about environmental hygiene issues more than anyone else. We understand the importance of hygiene to our guests, so we will further strengthen cleaning and inspection to ensure that every corner meets the highest hygiene standards. Your feedback is our driving force for continuous improvement. We will continue to improve our hygiene and service quality and strive to provide all guests with a worry-free stay experience.

Response from Property: Although we are not a big hotel, due to the average hardware conditions in Semporna town, we have been constantly improving our services and facilities to ensure that every Chinese friend who stays here has a sense of belonging. After running the business for so many years, it’s the first time I feel that my efforts have been noticed and I’m really touched! Where did this angel guest come from? I wish you a happy, healthy, peaceful, smooth and happy life!