The Stay Classic Hotel Myeongdong

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I booked a Junior Suite Double. Room was decently spacious with a huge balcony. Location was great. It was about 10mins walking distance to both Hoehyeon Station (Seoul Subway Line 4) and City Hall Station(Seoul Subway lines 1 (Blue Line) and 2 (Green Line)). It's also right across Namdaemun Market and walking distance to Myeongdong. The hotel does not serve breakfast, but the breakfast is from a restaurant from Level 1, so I did not eat as there were plenty of options nearby. BEWARE: 1) The cleanliness of the room is very bad. I was bitten constantly when I lie on the bed that I needed to power myself everytime before I get onto the bed. This could be a potential bed bug issue. 2) The Service attitude by one of the receptionists named "Crystal - a Korean" was atrocious and horrible. In addition, her command/comprehension of English was terrible. When I had some questions made to her, she does not seem to understand and answered differently (This went on a few times) till 2 guests tried to help by translating what I meant to Crystal. But on both occasions, she actually explained to the guests what i wanted/asked, instead of me telling the guest my question so that the guest can help translate my question correctly in korean to her. In the 1st place, she does not even understand my question, so I do not know why she keep on preventing me from explaining my questions to the guests. Whats worse is that when I tried to explain to the guest what my questions were, she cut me off (which was plain rude). In addition, she was the only reception that did not greet the guest(or me), as all other receptions were all very friendly and greeted me when I went out or come in but I saw her speaking happily to other koreans. In a service-oriented industry and also a country such as South korea reknown for their customer service, she is definitely a disgrace and is not suited to be in a customer facing role. Based on this poor experience with the service staff and also the bed bugs issue, I definitely do not recommend this hotel.

We stayed 5 nights and satisfied with room amenities especially the washing machine, do remember to bring your own detergent. Please note the hotel does not provide free luggage storage so be prepared to pay for self luggage service at the basement if your departure is late afternoon or night. We love the balcony as it looks out to the Sungnyemun Gate. Location is opposite Namdaemun market which has good food options.