1/5
I had a very disappointing experience with UH Continental Seoul Center.
I stayed at the property from July 11 to July 15, 2026, and then made an additional booking for one more night from July 15 to July 16. However, after making the extra booking, the service and communication became extremely poor.
I contacted the property several times to request basic items such as bath towels and bottled water, but I received no response. I also called the property multiple times, but nobody answered. There was no in-room phone, so contacting the front desk was already inconvenient, but even through messages and calls, I could not get proper assistance.
At around 5:00 AM, I went to the 3rd floor to check out in person. Even then, there was no staff readily available, and I had to call out loudly before a female staff member finally came out to assist.
For a paid stay, this level of guest support is unacceptable. Basic requests should not be ignored, and guests should not have to struggle to contact staff. Although the location and room may be acceptable, the lack of communication and poor service made the overall experience very frustrating.
I would not recommend this property if you expect reliable service or timely assistance from staff.
Terjemah