Hotel berhampiran Settimo T., Settimo Torinese

My 16 year old son unfortunately left his passport on the front counter as he checked out. Some 11 days later he realised that it was missing! This was on his way to Munich Airport with his team to get his flight home. Panic!! I called the hotel, and they confirmed his memory. I asked if they could possibly send this passport via DHL (or Fedex) to his airport hotel in Munich and I would pay them now whatever it took. They could not do this I was told, it was against their policy. I booked DHL to pick the passport up, they said they could, and went to pick it up and demanding the hotel pay first, this despite our booking stating that the fee would be paid by our son. DHL now refused. It's now Friday afternoon, Fedex could not pick up before the weekend, so my son was stuck in a Munich Airport Hotel for the weekend until we could make alternative arrangements the following week. I called Record Hotel at least 6 times and pleaded with them to help a 16 year old stuck in a Hotel by themselves, I repeatedly asked to speak with the General Manager, who over 3 days of my calling was never available. After 6 days/nights my son received his Passport via Fedex, arranged by ourselves, My only compliment to Record Hotel is that Fabio, the front office Manager was very helpful, but he was bound by his employer's rules not to help. Why they could not have called our son's Team Manager some 11 days earlier to state that there is a 16-year-olds Passport left behind, would be a stress free solution.

We chose this hotel because it was in the most convenient location for our road trip overnight stay. By the highway and with free parking. The breakfast is quite good for Italy, omelettes are also served and coffee is made by a barista. The hotel itself is old-fashioned, but everything is still in a more or less decent condition. The sounds of passing cars could be heard in the room, but it's a fairly low-traffic road (at least on the weekend) and it didn't bother us much.

What an incredible surprise! I booked this hotel as I was attending Eurovision in Turin. Hotels were getting booked up fast and so I booked Hotel Glis without doing much research. I booked a superior double room. Due to a change of plan, I had to change the booking from a double to twin room and contacted the hotel directly to do this, it was not an issue and this was sorted quickly. On arrival, the staff at reception were friendly and so welcoming. Nothing was too much. Every communication I had with reception was helpful, efficient and just really positive. Breakfast was great and of a really good quality. The room was so much nicer than I was expecting - I was expecting the photos on some trip advisor reviews, a bit dated looking (sorry!), but opening the door I was so blown away by the quality and standard of the decor. My dad was worried he wouldn’t be able to make tea/coffee but there was a kettle in the room and a fridge with complimentary water! We also paid for the “mini fridge top up” on two days and got cans of pop, snacks, etc. This was really great. The hotel booked our taxi to the airport on departure day and this arrived with no issues. We encountered several different staff members and they were all so pleasant and so helpful. Our room was cleaned and fresh towers were left every day of our stay - this felt luxury compared to the UK! We were a little concerned about the ease of getting around to/from central Turin to this hotel, as it does feel more geared at the “out of city” business travellers, conference attendees etc., however we paid for a 72 hour bus ticket for €10 each which allowed us to get on as many buses and trams as we wanted for 72 hours, and using the app “CityMapper”, figured out that if we get the 49 and then 8 bus, it was super easy to travel in/out of Turin. It took around 25/30 mins dependent on traffic. Overall, this hotel was the most wonderful surprise and we will definitely return here on our next trip to Turin. Thank you so much to the staff for a truly great and memorable stay.

Una realtà virtuosa, accogliente, rispettosa foglia di un progetto umano e civile di rara efficacia.noi siamo viaggiatori e pellegrini e in questo luogo abbiamo vissuto l accoglienza del cuore e di tutte le persone che con impegno ci lavorano. Ci auguriamo che realtà come queste crescano e si diffondono.

Staff couldn’t do enough and were so helpful - needed more pillows and this was provided no problem. Left luggage for arrive day and leaving day - no problem. Needed a taxi or some information - no problem. Great selection at breakfast and plenty of it. Room was cleaned / beds made / towels etc daily. Close to reliable public transport - tram line 4 got us straight into the centre very easily. Perfect location. Only negatives would be that the beds are super hard so not great on my back. The road outside is very noisy (especially in the mornings) but they do provide ear plugs. Coffee/tea wasn’t replenished during stay. Room was very hot and even through trying could not work out how to cool it down so just opened balcony door for a bit to let air in.

We stayed here for only one night on a stop over to the Dolomites. Our room was clean, comfortable and a good size. The staff were pleasant, helpful and friendly. There is a free car park, also a secure car park and garage from which there is a lift into the hotel for only €8 a night, well worth it. There is a nice bar and restaurant for a drink and dinner and a good selection of items for breakfast. I highly recommend this hotel for a night or two in Turin, I would stay here again.