Hotel Terbaik di Sevilla dengan Spa

Everything is nice. Location wise not so close to attraction. But walking distance

It’s perfect! The location is good and receptionist is nice. The only one thing inconvenient which is no minimart or supermarket nearby.(but still can walk to,if you willing to walk about 12mins)

Clean, great room, bed and amenities. Helpful staff and value for money. Made very welcome by Andreas. The hotel lobby/ bar area very comfortable. So close to everything nearby too. The bathroom was a Lyle tired but all in all very happy with this hotel

酒店是一座17世紀的老房子改造成的，但房間設施很現代化，很舒適。尤其是天台上的景緻很美，尤其是一早陽光直射大教堂，很美。酒店去景點的距離也不遠，半小時步行距離就能到達各主要景點，去皇宮和大教堂更近，十來分鐘就到了。酒店推薦的餐館也很可口，步行也不過十分鐘。非常好的酒店！唯一美中不足的是，茶包和牙刷沒添加，沒有燒水壺，泡茶得用膠囊咖啡機。

ALL the staff was exceptional, from the housekeeping staff, waiting staff, concierge to reception. We stayed in a Red Level room on the 7th floor and it was fabulous with a beautiful view of the Cathedral. The bed was extremely comfortable. Loved the inclusion of organic tea and coffee and complimentary water and chocolates. The hotel was charming and it's location perfect for us. Breakfast was outstanding as was the service. It was great to see that the bread was made with organic flour. Access to the refreshments in the Red Level lounge was always very welcome after a day walking the length and breadth of Seville. We didn't get a chance to dine at any of the restaurants on this occasion, but have no doubt that they would be of a very high standard. We did encounter some issues during our stay and the hotel did their best to address the issues. We would definitely stay again when next in Seville, which will hopefully be next year.

This hotel looks nice outside but it turned out to be a very frustrating experience to me. I attended there a travel industry conference. As I checked in later than the groups arriving by coach they gave me room nr. 21 (I've never been good in Black Jack: not my lucky number at this time either) - a room for disabled with railings and handles, located on the ground floor just behind the front desk. What truly bothered me was the dirtiness of the room - even if there were ”Higienizado” (sanitized) stickers all over. There was long dark hair on the bathroom floor. Had they stuck to my clothing, I'd have had plenty to explain to my wife at home... The ”view” was to the wall of the opposite house about 3 meters away, while my colleagues were telling me about their river views... Dissatisfied, in the evening of my arrival, I complained and asked to change room. The front desk was completely ignorant: they explained that in their system room 21 was standard double - with extra handicap equipping. Therefore I asked the manager, Sr. Amador, to contact me but he never bothered to do that. No wonder the service sucks, also in the F&B. As a farewell, they charged me 80 eur extra for late departure, even if I had paid the entire night but left early (this was later reimbursed by the congress organizer). Having stayed at the dungeon nr. 21 for the entire congress, I don't have anything else to say about the hotel or its staff but goodbye! Hasta nunca!

We arrived during a rain storm and could not access the parking space in front of the hotel as there were two busses and a police van occupying the space. We later learned that the busses belonged to an Italian soccer team that was staying at the hotel and that was given priority over all other, less important, guests. Since we could not stop in front of the hotel and had no idea where to go, we were forced to drive around the block in heavy rain and traffic. We eventually found our way to the enormous underground parking garage, which serves as the parking garage for a mall, offices, conference center and the hotel. The garage was poorly marked and we could not find the the right elevator/exit for the hotel. After exiting at the wrong place and getting soaked from the rain, we eventually found the entrance to the hotel, which was on the opposite side. A porter was sent to accompany us back to the parking garage to show us the way. The porter told us that this is an everyday occurrence when guests get lost in the parking garage or take the wrong elevators due to poor signage. When we expressed our grievances to the reception staff, they argued and told us that there were signs. Later that night, we called the reception desk asking for two wine glasses and a cork screw since there were none in the room. The receptionist informed us that it will be an extra charge to bring wine glasses and a cork screw to our room, but that we could get them from the restaurant on the 35th floor if we went to pick them up. My husband asked whether he had to bring the bottle to the restaurant to open and the receptionist said that was not necessary. When my husband went up to the restaurant and asked for the cork screw, they told him they could not give it to him as it was very expensive and they needed it. As a result, my husband had to return to the room and bring the wine bottle to the restaurant. Prior to our arrival, my husband sent an email to the hotel requesting certain information, but did not receive a response. When we asked the reception staff why there was no response to our email, they told us that we sent it to an email box that does not go to them. The next day it became clear to us that they had full access to the mail box since they asked us if we were still interested in the booking we requested in our email. In addition to the poor service, the room decor and furniture looked cheap and the shower and WC were very small. Although we booked the hotel for two nights, we decided to leave the next day. Upon departure, we called for help with our luggage, but there was no answer so we did not get any help. This is the worst five star hotel experience we ever had and the first and last time we will ever stay at a Eurostar hotel.

Fantastic hotel in a good location just 10 minutes walk from the main train station, around 30 mins from the airport on the bus and a 15 minute walk away from the cathedral. The room was clean, spacious and modern with the shower in particular being fantastic. The pool area is great with some nice views of the city. All the staff we came across were great and as we both arrived early and left late they kept our bags secure so we could explore the wonderful city of Seville. Great place to base yourself and enjoy on of the best cities we have been too!

Deuxième séjours à là juderia tout s’est très bien passé comme d’habitude, personnels au top, souriants, accueillants. Les chambres sont superbes, l’hôtel bcp de Charmes, décors magnifiques.

Great location decent hotel but room for improvement. The location is excellent right beside and almost on top of the cathedral. It is quite boutique and small but with many “attachments”. The rooftop bar which is really two bars is a major draw for guests and non residents alike. It is has a separate gelato bar, a restaurant “al lado” and a tapas bar next door all of which are good. There is a second residents bar (the corner bar) on the ground floor of the hotel and a dedicated small rooftop bar with pool (really a lap pool) for residents only. So it has lots of stuff. The rooms are decent and well appointed if a little quirky and the beds very comfortable. Some rooms have their own terraces. The breakfasts are very good and overall the staff are friendly and attentive. So that all sounds great and it is. So where’s my issue. Well I think it’s down to there being enough staff. When the rooftop bars are in full swing getting staff to come to the residents rooftop bar is tricky and slow and given the popularity of the open rooftop bars it’s often crowded there should residents wish to use these bars. Oddly enough on one wet day when the rooftop bars were closed one would have thought the inside corner bar would be manned for residents as an alternative, but no!!. This may be down to a too tight management of resources but in a five star hotel there should be staff sufficient to keep all facilities open (bar weather closures). The second issue is the noise in rooms near the rooftop bars. The insulation is insufficient and as the music is loud and thumping it is too penetrative. My advice to the hotel is the bring the volume down (which is too loud in the bars themselves to the extent that it’s hard to talk). In my opinion,You could still keep the vibe without the music being quite so loud. This would solve the communication issue in bar and also the irritated residents who can’t sleep.