Hotel Doubletree by Hilton di Shah Alam

Pertama kali saya menginap di Hilton group. Hotel masih lagi baru..jadi perabot dll masih lagi baru. Apa yg sangat menarik ialah bathroom. Terlalu banyak tuala disediakan. Bilik saya riada bath tab..kalaj ada lagi menarik. Makanan memang superb. Saya tambah rm38nseorang untuk anak berumur 6 tahun dan ke atas. Banyak pilihan dan ada mesin kopi. Boleh buat lagge sebanyak mana anda mahukan. Dimsum sangat sedap. Kolam renang pula agak strict, lelaki tak boleh masuk ke kolam dengan memakai tshirt. Tshirt hendaklah dibuka ya

Suite was great, this is the first one I've seen toiletries provided by Acca Kappa instead of Crabtree & Evelyn. Liked it a lot! The welcome dessert and handwritten letter was a nice touch. Complimentary tea-time were provided as there is no executive lounge. DT Putrajaya provides better tea-time as we can order unlimited drinks there and it comes with a tower of high-tea dessert but nevertheless, better than nothing. For the clickity sound in room, seems like there's a motion sensor equipped in all area including toilet. So it won't disturb your sleep unless there is huge movement all over the place. Room somehow were equipped with auto switch off everything when guest left the room and my wife/baby were stranded in darkness at night without AC twice when I went out to get something. During check-in, I requested for late checkout and it was confirmed at 3pm, but we got call at 12pm for checkout the next day, luckily it is just communication breakdown and were rectified after that. We requested for a scissors to cut soap packet for cleaning baby utensil but it took 3 calls and more than 30 minutes to get it due to security/safety concern as they needed to get management approval and we needed to cut it right in front of staff and return the scissors immediately. Perhaps some improvement can be done here. Breakfast variety is great, Celine did a good job on asking us about our stay and we did feedback regarding the electricity cut-off at night and she immediately contacted Engineering team after that. Overall, this is a very modern and clean hotel. The hotel itself is a benchmark for all other DoubleTree in term of class and comforts, but customer service and communication wise can be improve further. :)