Hotel berhampiran Dongtan Wetland Park, Shanghai

CitiGO House Senlan service apartment is conveniently located, less than a 5-minute walk from Zhouhai Rd metro station. The apartment is well-maintained, with daily changes of beddings and toiletries. It features a good gym, halal restaurants nearby, and a quiet environment with soundproof doors. The building has a nice lobby and offers amenities such as a passcode access, a well-equipped bath, and a kitchen with a stove, fridge, and washing machine.

When I first entered the hotel, the reception part doesn’t look so clean, but the check in was smooth, they help me arrange my airport drop-off seamlessly, this is a good service~ and the room is quite big but just there’s nothing special. Recommend to just stay a short period of time for airport transfer.

Excellent room & service. Mr. King Zhou at reception at been very proactive & had very good English to help us during check out. Keep it up

Summarize in short : they should keep this place only for Chinese speaker, not recommend for traveller with other languages. Base from my true experiences, I booked here the night before traveling to Shanghai. Once I check out from hotel in Guangzhou, front desk lady help me called reception at Shanghai Novotel Hotel Chuansha to ask if they can pick me and my partner at Pudong Airport as they advertised for a complimentary shuttle bus. The lady at Novotel cannot speak English so I passed to the front desk lady in Guangzhou and got to know that I have to book a shuttle bus a day ahead. I accepted this because I read info, just have hope if they could help customer with this, anyway I flew to Shanghai and went hotel by myself. On the way to Shanghai, I still have hope that receptionist at NOVOTEL will be able to speak English. When I arrived there, I met 3 receptionists and NONE OF THEM CAN SPEAK ENGLISH. We had a tough time to communicate. I have my own language and English, also broken Chinese but we still not understand each other. I had to call a friend of mine in Taiwan to speak Chinese to them. Again, I wanted to book a shuttle bus to Disney land for the next day and they ask me to have a Wechat app to see a detail and communicate. Since I do not have China mainland mobile number so I cannot make a Wechat work on my phone. My ********* friend still help me out with this. At that time, another lady came, seem like she work for shuttle bus thing. I do understand that Chinese tone of voice always loud but I cannot see mercy on her face. She consisted that we still need a Wechat. One lady there said, I have to take a taxi without Wechat even though the hotel provided us a free shuttle bus to Disneyland. At this point I a little upset as there is no choice that they can call or set me a time for my travel, _ucking asked me to take a taxi. I do not mind to pay for taxi but we have never been here so we worry about other unexpected factor could happen. Further more, I went there on my girlfriend birthday to celebrate her birthday. I decided to take it here a last minute and I asked if they could have a card written Happy Birthday to her. Only I know is ”NO CARD, NO CARD!!!! bad service mind ever, disappointed and felt give up with Novotel Yes, I picked NOVOTEL because I really hope they provided international services. I was a member of ACCOR PLUS and experienced such good services but since I experienced here, I am a failure. I actually have 2 more nights in Shanghai after 2nights here. I was thinking to move out all the time because me and my partner felt suffocate with a service. I do not talk to them anymore as it is useless T___T I even tried with my broken Chinese but I cannot feel that they put an effort to serve their guesses. No bellboy, air-conditioning at public area is pretty warm. To be honest, the place is good, bed is comfy and we tired from playing things in Disney land park so I extended to book for one more night then I do not need to rush for checking out. I went reception floor, this time a girl with glasses, seem kind and she is fluent in English help me check in for my last night here :) Whole time staying here I kept my mouse shut because don't want to feel unpleasant anymore and I feel like the robot that delivery food downstairs is working better than human lol. Eventually, I did tried until I can log into Wechat to found that the text were written in Chinese only. I still can travel with a hotel shuttle bus even I do not read thing on Wechat (我看不懂) 😔 I definitely won't be back here even things are good. Hotel is providing everything we needed which is good but they should hire people who able to speak English or people who able to use translate on google and else to communicate as they open for the whole world guess. Not only Chinese on earth but also another language exists. Last thing, key of hospitality is ”SERVICE MIND”

All the staff were absolutely helpful! One of the best services I had received. Even with laundry, we can just leave our room number, staff wil put in washing machine and dry it for us! The staff were very helpful hearing up food for us, preparing complimentary supper for us (not a big variety but good enough). The only downside is the gym which I kinda expect a bit more. The hotel is renovated, room is good, common area is still upgrading I guess but overall definitely worth the money.

Booked this hotel as it was close to Disneyland. The service was good despite the language barrier. The room was nice and the price was so good! There was also a projector although it was only in chinese. Not an issue as I only turn it on for background noise. They also provide Chinese breakfast which I love it! There’s a convenient store and noodle shop just outside the hotel and Starbucks and KFC a block away if you are not used to local food. Most importantly, they provide airport and Disneyland shuttle which made my stay hassle free!

衞生：乾淨整潔 設施：電動窗簾和智能馬桶 落地窗採光極好 服務：服務態度也很好 迪士尼班車接送:提供 川沙地鐵站、浦東機場接送服務:提供 距離迪士尼很近 總體來講非常滿意 下次還會入住

新的酒店，多少有點裝修味道，前台接待人員很熱情，有問題的房間也能及時處理，很不錯，早餐可以外帶，打車15塊左右能到迪士尼，坐酒店班車就要7點20酒店門口集合，周邊吃的很多，行李也可以寄存，這個價位來説，還是不錯的，房間也很乾凈。洗漱用品需要單獨跟前台要下，網絡信號挺好的，點贊！酒店的設施非常棒，房間寬敞明亮，床鋪舒適，讓我得到了充分的休息。此外，酒店員工的態度非常好，熱情周到，讓我感到很受歡迎。酒店的位置也很便利，交通十分方便，去市區和景點都很近。喜歡這家酒店，推薦！

The hotel is very clean, the staff is super friendly. Bedrooms are nice and comfortable with a projector to enjoy some movies. The swimming pool is not big, it’s rather for kids. The breakfast could be better especially if there are foreigners in the hotel (maybe some toasts, cheese, ham, coffee, cereal, fruits). Apart from that I recommend the stay especially if you’re going to Disney. They have free transportation to the park and back.

It's super for services both boy and girl give good hand. Hotel is clean very good family environment. Have car to Disneyland. We are very happy with full service 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻