Ulasan Homeinn Plus Hotel (Shanghai Children's Hospital Lianhua Road Subway Station)

Jawapan daripada Pihak Penginapan: Thank you for your feedback. We will strengthen staff English training to facilitate communication with international guests. There are abundant restaurants around and it is close to the subway, which is really convenient.

Jawapan daripada Pihak Penginapan: Dear guest, we are very sorry that we failed to satisfy you. We are deeply sorry for this. Please allow us to collectively bend 90 degrees to offer you our apologies, and please rest assured that you will be satisfied the next time you stay here!

Jawapan daripada Pihak Penginapan: 尊敬的顧客您好！非常感謝您對我們酒店的支持，我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店！真誠期待您的再次光臨！

Jawapan daripada Pihak Penginapan: Dear guests: We are glad that you and your friends have spent a wonderful holiday in our hotel. Your comments are the best affirmation and encouragement for our service. We wish you a happy New Year and a happy family!

Jawapan daripada Pihak Penginapan: 很高興您對我們的設施和服務感到滿意，期待您的再次光臨。

Jawapan daripada Pihak Penginapan: 尊敬的顧客您好！非常感謝您對我們酒店的支持，我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店！真誠期待您的再次光臨！

Jawapan daripada Pihak Penginapan: Good morning,dear guests! Thank you very much for your recognition,welcome to visit again,I wish you a pieasant trip!

Jawapan daripada Pihak Penginapan: 非常感謝客人的點評，我們會將您的好評傳遞給我們的其他客人，讓他們感受到我們酒店優質的服務和設施。同時，我們也會繼續努力提高我們的服務質量，讓您再次感受到我們的熱情和周到。感謝您的寶貴意見，期待您的再次光臨。

Jawapan daripada Pihak Penginapan: Dear guest, thank you very much for booking for your friend and for sharing your feedback, saying they enjoyed their stay and enjoyed the convenience! We are so happy that your friend felt comfortable and comfortable during their stay, and we appreciate your thoughtful feedback.

Jawapan daripada Pihak Penginapan: 特別感謝您把入住體驗裏的每一份舒心都細緻分享出來！看到您認可 “服務好、熱情奉茶、有洗衣服務”，還點贊 “環境好、乾淨衞生又安靜”，我們整個團隊都特別開心～

Jawapan daripada Pihak Penginapan: We are deeply sorry for the poor experience you experienced during your stay. We are deeply ashamed to hear your reports of noise, equipment malfunctions, and service issues, and we have immediately conducted an internal investigation and implemented corrective measures. Regarding the issues you mentioned, such as "mechanical vibration upstairs" and "loud air conditioning noise and inability to adjust air volume," we have contacted our engineering team and are working with the upstairs shopping mall to investigate the operation of exhaust fans and other equipment. We are also conducting a comprehensive overhaul of the hotel's air conditioning system, replacing aging components and recalibrating the air volume adjustment function. We will also increase nighttime equipment inspections to minimize noise disruptions. Regarding the "hair dryer malfunction," we have thoroughly inspected all guest room electrical appliances, replaced the faulty equipment, and optimized the "room item repair and delivery" process to ensure a faster response. Regarding the inefficient and inappropriate handling of the issue by our service staff, we have conducted serious communication and provided service training to the relevant personnel. We will strengthen oversight of our service processes to prevent similar incidents from occurring again. We apologize again for your unpleasant experience. Your feedback has clearly exposed flaws in our service. If you'd like to give us another chance to improve, please contact the hotel front desk directly before your next stay. We will reserve a quiet, thoroughly inspected room for you and make all necessary preparations in advance to ensure your stay is as comfortable as possible. Thank you for your honest feedback and we hope to receive your understanding.

Jawapan daripada Pihak Penginapan: Thank you very much for your "Excellent" review and for sharing so many details about your satisfaction. We're so happy! We're overwhelmed by your appreciation for the hotel's ambiance, the cleanliness of the housekeeping staff, and the excellent location, with a shopping mall downstairs and convenient dining options. The cleaning team meticulously cleans every corner daily to ensure your peace of mind. Our location near the mall also allows for hassle-free dining and shopping. Your "come back next time" is the most precious affirmation we can offer you! If you have any requests for a quiet room or extra amenities during your next stay, please let us know at any time. We'll do our best to accommodate you and look forward to continuing to provide you with a comfortable experience.

Jawapan daripada Pihak Penginapan: Dear guest, thank you very much for your recognition of our "overall excellent service, great value, and exceeding expectations." You've shown your trust in us by booking two rooms, and we're incredibly happy with your recognition! However, we apologize for the fact that one of your rooms smelled of cigarette smoke upon check-in, which detracted from your overall experience. This was due to an oversight in room cleaning and odor control. We should have kept every room fresh, but we failed to do so, and we feel deeply guilty. We have immediately assigned our housekeeping team to implement a special odor inspection for all rooms. This will use specialized tools to thoroughly detect and remove any remaining odors before check-in. We will also strengthen guidance for smokers to prevent the potential impact of smoke on other guests. If you'd like to stay with us again, please contact the front desk directly before your stay. We will prioritize reserving a non-smoking room that has been double-checked for odors to ensure a comfortable stay.

Jawapan daripada Pihak Penginapan: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!