Ulasan Kimpton Qiantan Shanghai

It was great overall. They gave me several desserts for my birthday , they put effort into it which awesome. Their bathroom was probably my favorite thing about the hotel. I wish they would ease up on the regulations for swimming, a lot of effort just to take a dip. Overall a good stay and I’d probably stay here again

Although my stay was good ! but there's some point that has disappointed me. I wanted to use swimming pool but do to typhoon they closed open swimming pool. It wasn't raining and the wind wasn't so high but they still closed it for 2 days. Also there's no movies on hotel tv and I cannot connect my Apple tv although the tv has this function but they blocked it sp i couldn't connect to the tv and broadcast the movie on tv . The problem this hotel is new but the sealing in common areas is leaking and I had drops dropping on my face at common places , not in the room. The room was good and fine. Breakfast was ok. But I kinda wanted fresh juice. Stuff in hotel was nice but they recognized me and told me about seeing me somewhere before in various locations, I didn't feel comfortable because I prefer to be anonymous in hotel and this one is not cheap. And I want my privacy and anonymity i don't blame stuff but this is just my note. And there was a note that i can use shuttle bus to the shopping mall which is around 17 minutes walk but when i ask about it the staff said its not available on weekends. Then i asked maybe they have car to drop me to the shopping mall they said they don't have. Just saying Because I couldn't rent a hotel downtown for the same amount of money of a big chain brand and get outstanding service but I think the price of this hotel is overpriced. Although my stay was good and I reserved complements from hotel which I thankfull. And the room was clean and high technology.

This Kimpton hotel is really-really cool: opened in September’23, it has fresh amenities, sleek contemporary design, beautiful scenery from the upper decks and remarkable dine & drink options. The staff is friendly and helpful, with fair level of English, which is not that common even in Shanghai. Rooms have spacious bathrooms, high-tech control system and comfy bed with orthopedic (!) pillows. The surrounding areas are fresh from the reconstruction, conveying nice Singapore-style staycation feel - great choice even for those living in Shanghai. The only major area of concern was the pool. Don’t get me wrong, it’s a really beautiful rooftop pool at a scenic spot of Huangpu river, but it’s regulated by the most ridiculous rules you can possibly think of. First, there is no service by the pool, so forget about the joy of having a coffee, a cold beer or a juice at your sunbed. There’s a forced shower at the entrance which cannot be turned off - protecting your phone an belongings would require agility. And the most stupid of all - you must wear a swimming cap even if you don’t dive. There is no information of it ahead of check-in, so you can either rent a cap at the place, or enjoy the pool in observer’s mode if they’d ran out of those (happened to us). Having stayed at over 30 hotels across all China, it was the first time I met regulations like that. It’s not a sports pool, where caps and absence of service could be assumed. It’s a really nice rooftop leisure pool, beautifully furnished and with pleasant soundtrack. Well, could have been. Dear Administration, please benchmark the other hotels in town. A properly serviced rooftop pool is not just a source of joy for your guests, it’s also a revenue stream for the business.

Nice 🤍

I believe it is one of the best hotels in Shanghai, if not China.

Good room, nice breakfast, and very close to attractions and malls.

Nice cool hotel with really friendly staff. I know some people might not like the Qiantan location but I don’t mind at all as it’s modern & clean.

Outstanding Customer Service of Msiss Sherry’s and the hotel staff at Kimpton. I trust this message I am writing to share my exceptional experience with the customer service of Sheryn at Kimpton Hotel. My family and I had the plan to go to Walt Disney Shanghai so I checked this hotel I that was Brand New and just opened so I decided make the reservation; During my all time staying in the hotel I was truly impressed by the high quality and fancy decoration Hotel also the location super convenient near by the mall and obviously the level of service provided and dedication on especial to Miss Sheryn that helped me to settle down my Disney Tickets. From the moment I arrived, the staff exhibited unparalleled professionalism, attentiveness, and a genuine commitment to ensuring a positive guest experience. The attention to detail, courtesy, and prompt assistance were evident in every interaction. Notably super kind and professional as soon as I saw Miss Sheryn I immediately remembered her face, “She was working as a manager in other Hotel in Hongqiao area” that always had super attitude to helped me and my colleagues during the pandemic to get PCR test QRs etc (for sure too many foreigners and Locals must remember Miss Sheryn)… attitude and kindness to help maintain until nowadays specially because with people that we don’t speak Chinese…. The exemplary customer service skills and willingness to accommodate requests left a lasting impression. I believe that exceptional service deserves recognition, and I wanted to take a moment to express my gratitude for the outstanding hospitality provided by your team. Please extend my appreciation to everyone involved. I will undoubtedly recommend this Hotel and your services to my friends, family, and colleagues seeking a remarkable hotel experience. Thank you for setting the standard for exceptional customer service. (Sorry I did not take too many photos) Sincerely Yours , Luis LOPEZ Dimond Elite Member

谢谢Lucas Alan Francis Caroline Yakira Leon

Excellent, beautiful luxury hotel in a fantastic location, with exceptional service.

The room design is excellent and innovative. We love the complimentary bar in the evening. The hotel provides nice bicycles for rides around the area, love this experience. The location is so convenient that nearby parks, restaurants, and shopping malls. Only The breakfast was ok, but they believed they could elevate it.

谢谢Francis Alan Yakira Caroline Stefanie

Alan Lucas Francis the best staff

A classy and elegant hotel, thoughts are put into each and every detail to make the customer experience an exceptional one. Love the ambience , design and the high tech equipments in the room. What really stands out has to be Sheryn, the Manager. Her hospitality and warmth made the stay a memorable one. She made me felt like home away from home. BRAVO!