Pinke Service Apartment

Customer service is helpful as willing to come down knocking the door to wake my kid up. However, the water heater is ABSOLUTELY LOUSY!! The tank is too small, only can cater for 1pax to shower and wash hair, while the room capacity i booked is for 4pax!!! Can u imagine the water heater temperature is 26°, while the weather is about 10°C?!!!! Also, I found there's the cockroach leg on the bedsheet near the pillow!!!

I booked a room with bunk beds because we have kids, but the experience was very disappointing. The room was extremely dirty when we arrived. The floor hadn’t been swept — it was covered with dust and hair. The entire room felt run-down, and there was a water leak in the bathroom. Although we requested cleaning, it wasn’t done properly. We kept sneezing throughout our stay due to the dust. After two nights, we discovered that behind the headboard there was even more dust and rubbish. When we asked to change rooms, the staff downgraded us to the room on the third floor with no view. The corridor was cluttered with neighbors’ belongings, and that room was also not clean. Even after asking for cleaning again, we still found dust, rubbish, and even a slipper under the bed. During our stay, no housekeeping was provided, and there was no drinking water available. We were very disappointed with the overall cleanliness and service.

We stayed for four nights and they let us check in early which is very kind of them. Nice view of Shanghai city from the window. The room was very spacious. There is a dining table with four chairs and plenty of wardrobe space and coat hangers. This room was much better compared with daughter’s room. Good location, good customer service when we needed more toilet paper and umbrellas when it was raining.