Ulasan Guike Hotel (Shanghai 80,000 Stadium Caobaolu Subway Station Branch)

Jawapan daripada Pihak Penginapan: 尊敬的貴賓，太感謝您的好評啦！得知您覺得咱們家的主題親子房很貼心，還有娃超愛的洗衣機，我們心裏別提多高興啦！我們打造主題親子房就是希望能給帶娃的家庭帶來更温馨、更便利的體驗，洗衣機能解決您旅途中清洗衣物的小煩惱，讓寶貝玩得更盡興，這就是我們最想看到的~ 看到小朋友這麼喜歡，我們覺得所有的用心都值啦！您的認可就是對我們最大的鼓勵，我們會繼續努力，把親子房的細節做得更好，給更多家庭帶來歡樂又難忘的住宿體驗。期待您和寶貝下次再來，我們會準備更多驚喜等你們喲！

Jawapan daripada Pihak Penginapan: Dear guest, we are deeply sorry for the poor stay experience you experienced. We have taken your feedback very seriously. Regarding the discrepancy between the room type and the photos, we will immediately contact the relevant department and conduct an enhanced photo review and on-site verification to ensure the accuracy of the information presented to guests. Regarding the dirty carpet and sofa in the room, mold on the bathroom floor, shower head, and rubber strips, and yellow stains on the sink, these issues seriously violate our hotel's basic standards for cleanliness and hygiene. We have assigned personnel to conduct a comprehensive inspection and thorough sanitation checks in all rooms, and are also strengthening staff training to improve cleaning standards and quality to prevent such hygiene issues from recurring. Furthermore, regarding the inconvenience caused to you by the elevator location, we will consider optimizing the hotel layout to provide guests with more convenient room access. We are willing to provide you with some compensation for the numerous issues you encountered during your stay. We hope you will give us another chance. If you choose to stay with us again, we will surely satisfy you with a brand new look and excellent service. We once again sincerely apologize for the inconvenience caused and thank you for your sincere feedback, which will help us continuously improve.

Jawapan daripada Pihak Penginapan: Dear guest, our entire staff is incredibly heartened and honored to see you share such a detailed and captivating experience of our hotel's attention to detail! The entrance fragrance, in-room humidifier, and air purifier you mentioned are thoughtful touches we've included for guests with sensitive skin or those who value comfort—hoping to unwind and unwind from the moment you step foot in our hotel. The latex mattress and pillows with adjustable firmness were carefully selected after extensive testing, ensuring a restful night's sleep after a long, tiring night, a truly valuable reflection of these thoughtful touches. The anti-slip bathroom mats and emergency call button reflect our commitment to safety. The early morning front desk assistance with food delivery ensures every guest, whether returning late or busy, feels reassured that someone is always on hand. Your appreciation and appreciation for these seemingly small gestures is a testament to our commitment. "Great value, top choice" is a precious encouragement to us. We will use this recognition as motivation to continuously refine every detail, ensuring that more guests experience this thoughtful approach. We look forward to providing you with the same comfortable stay experience again soon and wish you all the best in your life!

Jawapan daripada Pihak Penginapan: Dear guest, thank you so much for your thoughtful feedback! We are truly delighted to hear your positive comments about the cleanliness and odor-free room. Our housekeeping team prioritizes hygiene, meticulously wiping down every detail, from corners to mirrors, to ensure you a comfortable and secure stay. You mentioned the spaciousness, ample lighting, and powerful air conditioning – these details are precisely what we strive for: ample space for movement, bright lighting for a comfortable rest, and reliable air conditioning to ensure a comfortable temperature in all seasons. Your appreciation for our staff's service is a testament to our commitment to "dedicated service." Thank you again for your heartfelt feedback, which will surely motivate us to continue improving our service. We look forward to providing you with the same excellent experience again soon. We wish you all the best!

Jawapan daripada Pihak Penginapan: We are deeply sorry to hear that you had a very poor stay. The issues you mentioned (check-in time, itching in the room, and bugs) certainly impacted your comfort and are contrary to the high-quality experience we strive for. We value your feedback and will use it as a guide to improve our service and management to ensure a comfortable, clean, and safe environment for every guest. We sincerely hope that you will give us another opportunity to provide you with even better service. We will contact you as soon as possible to address your concerns and hope to see you again.

Jawapan daripada Pihak Penginapan: Thank you very much for your continued review! We are delighted to have provided you with such a satisfying stay. We are honored to hear that you highly praised the hotel's smart toilet, clean and tidy facilities, the beautiful lobby decor, and the overall environment. Thank you especially for once again commending front desk lady Stella. Her warm service and thoughtful breakfast made your stay even more enjoyable. We will definitely pass on your praise to her. Your recognition is our greatest motivation to continuously improve our service quality. We look forward to your next visit!

Jawapan daripada Pihak Penginapan: 親愛的通勤小夥伴，你好呀！🌙看到你因為“晚上回不了家”選擇我們，並留下這麼暖心的好評，真的超感動～我們就是想做你加班後的“安心充電站”，沒想到成了你常來的“小窩”，這份信任比什麼都珍貴！你誇“環境乾淨整潔，廁所也很乾凈”，這可是我們每天反覆檢查的“底線”～畢竟誰不想回到住處時，看到的是亮堂堂的地板、無異味的衞生間呢？還有你特別提到的洗衣機，我們特意配備了它，就是知道像你這樣的上班族，忙碌一天後能隨手洗個衣服、晾個毛巾，簡直太治癒了！“妙啊”這兩個字，我們收下啦～以後加班再晚，記得這裏永遠有一盞燈為你亮着～🔆 你常來借宿，我們已經把你當“編外家人”啦！下次入住時，前台小夥伴要是看到熟面孔，説不定還給你藏了小驚喜～繼續推薦給其他通勤小夥伴吧，我們一定保持這份“乾淨又貼心”的水準，等你每次推門，都能説一句：“還是這兒舒服！” 💖

Jawapan daripada Pihak Penginapan: Dear guest, we are deeply sorry for the unpleasant stay you experienced, especially the extra time and hassle you experienced navigating the front desk and room search process. We deeply apologize for this. We have taken your concerns seriously and are urgently discussing improvement plans. Firstly, we will be adding clearer and more prominent signage at key locations, such as the apartment entrance and elevator entrance, including directions to the front desk and room areas. Secondly, we will be training our front desk staff to proactively provide detailed directions upon arrival and, if necessary, arrange for staff to escort guests to their rooms, minimizing your hassles. Your feedback is invaluable to us, helping us identify shortcomings in our service. We apologize again for the inconvenience and sincerely ask that you give us another opportunity to improve. We look forward to providing you with a smoother and more comfortable stay in the future.

Jawapan daripada Pihak Penginapan: 非常感謝您對我們酒店的肯定和喜愛！我們很高興得知您對酒店的環境、地理位置、服務和房間都感到滿意。您的評價是對我們工作的最大鼓勵。我們會繼續努力，保持酒店的舒適度和便利性，並不斷提升服務質量，為每一位客人提供更加優質的入住體驗。特別感謝您對Stella的讚揚，我們會將您的肯定轉達給她，相信這對她來説是莫大的鼓勵。期待您再次入住，祝您生活愉快！

Jawapan daripada Pihak Penginapan: 您好，非常感謝您選擇我們的酒店，並在百忙之中分享您的入住體驗！ 很高興得知您在上海看徐佳瑩演唱會期間對酒店的交通便利、周邊配套以及房間的乾淨整潔和配備洗衣機感到滿意。 特別感謝您對小鈺的肯定，她會非常高興知道自己的服務讓您有了愉快的入住體驗。 我們期待您的下次光臨，希望還能再次為您提供貼心的服務。祝您生活愉快，期待您的再次到來！

Jawapan daripada Pihak Penginapan: 哇，非常感謝您對漕寶路桂客酒店的高度評價和強烈推薦！我們很高興能為您提供超預期的舒適體驗。聽到您對酒店位置、房間設施、城市景觀以及前台Stella的熱情服務都非常滿意，我們感到無比榮幸。您的肯定是我們前進的動力！我們會繼續努力，保持酒店的整潔舒適，不斷提升服務質量，期待您的再次光臨，也希望您能將這份美好的體驗分享給更多的朋友。再次感謝您！

Jawapan daripada Pihak Penginapan: Dear guest, reading your review, our entire team felt like they were bathed in sunshine, a warm glow! The fact that you've written "beyond expectations" in a 5-star review shows that you've truly appreciated every effort we've put in. A special "thank you"—thank you for your willingness to stay with us, starting with the lobby. The front desk staff always say, "Business travelers need a warm welcome," so we prepared our room cards and proactively asked for details. You've praised us for being "welcoming, professional, and prompt," and they'll probably be showing off their phones tonight! The room was praised for its "cleanliness, soft bedding, and comfortable mattress," which delighted the housekeeping staff. To help travelers "recharge," we've chosen skin-friendly brushed bedding, ergonomically adjusted mattresses, and three pillow heights. After receiving your compliments for a "good night's sleep," the housekeeping staff said they've "even more energy to wash the sheets"! The convenient adjustment of smart devices and the separate wet and dry areas in the bathroom are all details we've hidden in our hearts, hoping to make your stay both worry-free and elegant. The breakfast was praised for its "diverse variety, a mix of Chinese and Western styles, and delicious flavor," and the chef was so happy to hear it! From freshly ground coffee to warm steamed buns, from freshly cooked noodles to fresh fruit, we always remember that "business travelers might be tired of takeout, so give them a touch of home"—and to have your approval, this breakfast is worth the effort! Finally, you said, "The location is great, the value is high, and I'll choose Guike next time." This is probably the most practical "badge" a business traveler can give us! Knowing you're in a hurry, we've already done all the transportation and shopping tips. Next time, just let us know so we can reserve a room with a good view and a quieter environment, and give you a cup of hot milk to warm your stomach. We look forward to seeing you again and continuing to be your "warm supply station" on your business trips! I wish you success in your career and may every trip be fruitful. ❤️

Jawapan daripada Pihak Penginapan: Thank you very much for your positive review! We are delighted to hear that you were satisfied with the room cleanliness, location, Stella's service, and the hotel's amenities. Your recognition is a great reward for us and motivates us to continue striving to provide every guest with an excellent accommodation experience. We are pleased to be your ideal base for exploring the Metro City, Longhuahui, and other shopping districts. We look forward to your next visit!

Jawapan daripada Pihak Penginapan: 太能理解這種 “住得舒心又放心” 的感覺啦！多次入住都能保持好體驗，尤其是前台始終熱情又願意幫忙，真的會讓人把這裏當成出行的 “優選清單”，下次再去肯定還會想起這份踏實的好感～