Ulasan Waiting Century Hotel (Shanghai Jing'an Railway Station)

Jawapan daripada Pihak Penginapan: We are particularly happy to see that you gave a "fantastic" rating of all 5 points and wrote such a detailed stay experience! The hotel you mentioned is clean and tidy, well maintained, located in a prime location near Shanghai Railway Station, and the front desk staff are all details we have meticulously crafted to make your stay worry free and comfortable. You said 'the check-in experience was very pleasant', and this recognition is a great encouragement for us. We will continue to maintain these advantages in the future, ensuring a clean and tidy environment, convenient location, and warm service are always available, so that more guests can have a pleasant stay experience here. Thank you very much for your recognition! I am Danny, the guest service manager of the hotel

Jawapan daripada Pihak Penginapan: We are delighted to see your full 5-star "Superb" review and your detailed sharing of your solo travel experience! Providing solo guests with complete home appliances and toiletries, and cleaning every nook and cranny, is our way of ensuring you feel at home even when traveling alone. The thoughtful service from the front desk and housekeeping staff also aims to make you feel warm and welcome in an unfamiliar city. Your description of a "perfect experience" perfectly reflects our goals. The expansive view from the window and the tranquil environment are also features we intentionally preserved during the location selection process. We will continue to maintain the complete amenities and cleanliness standards of the rooms, ensuring this thoughtful service continues, so that more solo travelers can enjoy a safe and comfortable experience here. Thank you so much for your recognition! (I am Danny, Hotel Guest Services Manager)

Jawapan daripada Pihak Penginapan: We are delighted to see your 5-star "Superb" review, praising the clean room, excellent service, convenient amenities, and proximity to the train station! Cleanliness is our basic requirement, thoughtful service ensures a worry-free stay, and the location near the train station with its comprehensive facilities helps you minimize hassle whether you're catching a train or simply going about your daily life – your appreciation of these details is our greatest encouragement. We will continue to uphold these strengths: maintaining room cleanliness, providing warm service, and ensuring the convenience of the surrounding amenities. We look forward to your next stay with the same pleasant experience! (I am Danny, Hotel Guest Services Manager)

Jawapan daripada Pihak Penginapan: We were thrilled to receive your perfect 5-star review, especially your mention of "the top choice for family trips"! The proximity to the subway station makes it convenient for families, the high ceilings with two bunk beds are specifically designed for families with children, the affordable price makes family travel worry-free, and the clean and tidy environment and attentive front desk service ensure a comfortable stay for everyone. Your choice as our top pick for family trips is the greatest affirmation for us! We will continue to uphold these advantages: convenient transportation, practical family-friendly rooms, affordable prices, a clean environment, and heartwarming service. We look forward to choosing us again for your next family trip! (I'm Danny, the Hotel Guest Services Manager)

Jawapan daripada Pihak Penginapan: Seeing your 4.2-star rating, along with your clear points about both strengths and weaknesses, we highly value this honest feedback. We will carefully note the shortcomings you mentioned, such as the small room, the hotel's age, and the relatively high price. We will consider optimizing space utilization and gradually upgrading facilities, while also assessing the price-to-experience ratio. Your satisfaction with amenities like the smart toilet, the Xiaodu smart speaker, and the convenient location motivates us to further refine our strengths. Thank you very much for your objective sharing. These suggestions are important directions for our improvement. We will strive to maintain our existing strengths while gradually optimizing our weaknesses, hoping to provide you with a more balanced stay experience in the future. (I am Danny, the hotel's Guest Services Manager)

Jawapan daripada Pihak Penginapan: We are particularly happy to see that you gave a "fantastic" rating of all 5 and shared your stay experience in such detail! Cleanliness of the room is our fundamental bottom line, friendly service from employees is our team's daily standard, and the superior location and comfortable beds are all designed to make your stay more worry free and relaxing. You mentioned 'high cost-effectiveness' and expressed that you will come back next time. This recognition is a great encouragement for us. We will continue to maintain these advantages in the future, ensuring clean rooms, friendly service, and comfortable beds are always available, so that more guests can enjoy a cost-effective and comfortable experience here. Thank you very much for your recognition! I am Danny, the guest service manager of the hotel

Jawapan daripada Pihak Penginapan: We are truly moved to see that you gave a "fantastic" rating of 4.7 and wrote such a detailed experience sharing! The superior geographical location and quick access to tourist attractions within walking distance to the subway are intended to help you save travel time; The warm and thoughtful front desk and room service, as well as the free amenities in the lobby, are designed to make your stay more worry free; The automatic toilet, comfortable bedding, blackout curtains in the intelligent AI room, as well as the details of package collection and robot delivery, are all our careful considerations for polishing the accommodation experience. Being able to catch all of these and say 'I will choose again next time I come to Shanghai' is our biggest affirmation! Regarding the small points deducted for hygiene, we have arranged to strengthen the detailed inspection of room cleaning, and will also strive to improve the hygiene experience to full marks in the future. Looking forward to a more perfect accommodation experience when you come next time~(I am Danny, Hotel Guest Service Manager)

Jawapan daripada Pihak Penginapan: I am truly sorry that this stay has caused you and your family so many bad experiences - poor hygiene, room size not matching the picture, and inconvenient facilities. These issues are completely due to our work negligence and have added so much trouble to your journey. We truly feel guilty. We have immediately arranged a comprehensive inspection of the cleaning process for the hygiene issue you mentioned, and increased the frequency and detail checks of cleaning in the attic apartment; For the issue of room area and facilities, we will simultaneously optimize the display information of room types and upgrade the luggage access convenience of the attic apartment. Although geographical location is the only advantage, it is far from enough to compensate for your poor experience. We will strive for your understanding with practical improvements. We will implement these improvements one by one in the future, and we kindly request that you give us another chance. Your next stay will definitely give you a completely different experience. Do you want me to help you make a note that priority will be given to arranging a more suitable room type for future stays and to conduct a detailed check in advance? I am Danny, the guest service manager of the hotel

Jawapan daripada Pihak Penginapan: We appreciate your rating of 4 and sharing so many details. Thank you very much! You mentioned that the overall quality of the hotel is good, the room space is comfortable and suitable for families, and the convenience of being 10 minutes away from the subway, nearby convenience stores, and a 24-hour dumpling restaurant. We will continue to maintain these amenities; However, the issue of temperature control in the duplex room was indeed our oversight. We have arranged for the maintenance of the air conditioning system and adjusted the temperature control scheme for the duplex room type to make the temperature more uniform between the upper and lower floors as much as possible. Your feedback has helped us accurately identify the optimization points. In the future, we will improve the temperature control experience of duplex rooms while maintaining the advantages of comfortable space and convenient location. I hope that when you bring your family back in the future, you can feel a more comfortable stay~(I am Danny, the hotel guest service manager)

Jawapan daripada Pihak Penginapan: We are delighted to receive your full 5-star "Superb" review! You mentioned liking the comfortable room, being satisfied with the upgraded room type, and the convenient location near the subway station—all things we strive to provide for our guests' peace of mind. The room upgrade was a delightful surprise, a comfortable stay is fundamental, and the convenient location aims to save you travel time. Your satisfaction with the "affordable and convenient" experience is our greatest affirmation. Moving forward, we will continue to uphold these strengths: maintaining room comfort, retaining our thoughtful room upgrade service, and ensuring a consistently convenient travel experience. We hope you will continue to enjoy this pleasant and convenient experience on your next visit! (I am Danny, Hotel Guest Services Manager)

Jawapan daripada Pihak Penginapan: Thank you very much for giving us a 4-point rating. We are also glad that you have recognized the hotel's convenient location, delicious food, and the friendly and enthusiastic staff! However, upon seeing your mention of the difficulty in finding directions due to delayed map updates, as well as the potential for improvement in hygiene and environment, we immediately took it seriously. We have already contacted the map platform to synchronize the latest location information, and will strengthen the frequency of hygiene and environmental maintenance details. Your feedback has helped us pinpoint the areas that need optimization, and we will implement these improvements in the future. We will not only retain the advantages of convenient location, delicious food, and attentive service, but also make up for the experiences of finding roads and hygiene. I hope that when you come back in the future, you can enjoy your stay more smoothly and comfortably~(I am Danny, the hotel guest service manager)

Jawapan daripada Pihak Penginapan: Thank you very much for giving us a rating of 4.2. Your recognition of our "pleasant accommodation experience" and "early check-in allowed" has greatly encouraged us 🥰！ It is our honor to receive your full score recognition for hygiene. We will actively improve the environment and service, while also continuously optimizing the quality of breakfast. Looking forward to a more complete experience for you next time. I wish you a comfortable life and travel, and every stay is as convenient and enjoyable as this~(I am Danny, Hotel Guest Service Manager)~

Jawapan daripada Pihak Penginapan: We are very sorry for the poor experience caused by the dust problem in the room. We have immediately strengthened the inspection and standards of hygiene and cleaning. We highly value your recognition of the hotel's location close to Shanghai Railway Station and including breakfast. We will actively improve and continuously optimize the facilities and services to provide room for improvement. Looking forward to a cleaner environment and better service next time you come, and wishing you a smooth trip. I am Danny, the guest service manager of the hotel