Atour Hotel (Shanghai New International Expo Center Maglev Station)

The location is great for early flights but please be warned that you need to exit on exit number 17 and there is a lift there. Do not exit anywhere else otherwise you will find yourself struggling on the road as did I in the beginning . The gym is in a separate building. It has good weights and a treadmill. The service was attentive when sought it as though they needed to be given problems to solve. In a good way they are wonderful staff, the toilet was old when compared to other branches so understandable that it could look over used however I discovered too much mould on the tile grout which could be easily cleaned and spruced up with mould cleaner or some kind of bleach. If that was done it would have made the showers more comfortable rather than seeing lines of mould everywhere I was told that an attempt was made to clean but clearly it was not as much effort as one would do for their own home. The towels need to be replaced. they are ready to be used for other purposes now. I think that the head office needs to invest in keeping up appearances.  the front desk said that the hotel is older than other ones in the chain , I have so far used four of their locations (this was most expensive but lacked the feeling from others due to the above mentioned) also because I am a foreigner I am unable to register as a member and therefore I’m not able to benefit from any membership benefits it is better to consider foreigners without the Chinese phone numbers in future. For what I require the nights and the location and my flight the next day this hotel if the same requirements apply I will still rebook although I hope my suggestions are taken into consideration. thank you

Never book the executive suite in this hotel! The architecture plan has put those rooms to the insight without proper lighting. There is only a dark shaft which leads to the window. One large room with seating arrangement has no window at all. A lot of dead space!!! We changed rooms but didn’t receive the difference in money back, although it was a cheaper and smaller room.

I booked this hotel primarily because of the location. Its very close to the Maglev train that goes to the airport. Room was clean, bed was very comfortable, Air conditioner was quiet. I had a good sleep. The room itself is modern and appeared to be very new. Check in was alright.

One staff seemed rather cool when we arrived hotel and enquired about breakfast. Obviously we only order breakfast for one person while we were couple travelling together. Overlooking details while order ing on line. Yet, the staff showed no interest to help and seemed like that’s your problem. This is the ‘hospitality’ that we got from your hotel. However, others were wearing smiles and kind.

Fantastic hotel. Very luxurious, generous free bottled water. 45 Yuan all you can eat buffet breakfast with Chinese and Western selections. Great friendly and helpful staff, late checkout. Location is just 5 mins walk from the Maglev station and right on the metro at Longyang Rd. Highly recommended, great value.

It is the second day in a row that I stayed in this hotel. This time makes me say that the hotel staff are good and friendly and I need to change my earlier review of the hotel. When ordering a Didi car the nap does not allow precise location of the hotel if you are not Chinese.