Ulasan Longchen Holiday Inn (Shanghai Ruijin Hospital Yongjia Road Branch)

Jawapan daripada Pihak Penginapan: 尊敬的客人，看到您分享的住店體驗，我們的團隊真的特別開心！特別感謝您對酒店位置的認可 —— 能讓您通過附近的地鐵輕鬆抵達主要景點，還能方便逛周邊的商店與購物中心，正是我們希望為客人提供的 “便捷出行體驗”，這份心意被您真切感受到，對我們來説特別有意義。“讓客人住得舒心” 是我們始終的追求，您的肯定就是對大家最大的鼓勵。更讓我們期待的是，您説 “希望再次入住”—— 這對我們而言是最珍貴的認可！未來您若再次來到這座城市，無論是旅行還是出行，我們都已滿心期待能再次為您服務，繼續為您打造便捷又温暖的住宿體驗。祝您往後的每一段旅程都順利愉快！

Jawapan daripada Pihak Penginapan: 尊敬的賓客，非常感謝您的入住隆晨假日酒店並給予點評，從您的評價中能體會到您對我們的滿意，我們會努力提升自己的服務爭取能得到您的五星好評。我們家到虹橋機場、火車站地鐵十號線直達非常方便，很多景點步行都能到達。再次感謝您的點評，祝您開心每一天！

Jawapan daripada Pihak Penginapan: 尊敬的賓客：感謝您對我們酒店位置的認可！能為您的出行提供便利，讓您輕鬆前往各個熱門地點，我們感到非常榮幸～ 無論是搭乘地鐵還是選擇滴滴，便捷的交通確實能讓旅途更舒心。地鐵1號、10號、12號、9號都能到達我們家。期待您再次光臨。祝您一切順利！

Jawapan daripada Pihak Penginapan: Thank you for your recognition of the overall hotel experience! Your suggestions are very valuable. We have started to develop a plan to focus on training our staff's English communication skills and service details. Thank you again for your suggestions.

Jawapan daripada Pihak Penginapan: Thank you for your visit and love. We look forward to seeing you choose Longchen Holiday Hotel again in the future. Wishing you a happy and fulfilling life every day!

Jawapan daripada Pihak Penginapan: 聽到您這麼説我們很欣慰，謝謝您的讚美！我們會將您的鼓勵帶給團隊，這太重要了！祝您一切順利！

Jawapan daripada Pihak Penginapan: 尊敬的客人：非常感謝您抽出寶貴時間分享此次入住體驗，看到您對酒店 “位置” 和 “服務” 的認可，我們全體員工都倍感温暖與鼓舞！酒店始終以 “讓每位客人住得便捷、舒心” 為目標，能為您提供便利的出行位置，讓您感受到貼心的服務，是我們最開心的事。我們酒店位於淮海中路商圈，出行遊玩、商務出差辦事都很方便，歡迎再次選擇我們。祝開心每一天

Jawapan daripada Pihak Penginapan: Dear guest: Thank you very much for your stay and comments. From your comments, we have realized your satisfaction with us. We will continue to improve our services and strive to give every customer a good stay experience. We hope to receive your five-star praise next time. Thank you for your support. I wish you a happy life!

Jawapan daripada Pihak Penginapan: Dear guest, hello! Seeing your comment, "The double room was spacious and cleaned well," our team breathed a sigh of relief. This demonstrates that you were satisfied with the basic accommodation experience (spacious comfort and cleanliness), which are fundamentals we value most! 😊 We're truly delighted to receive your approval. However, your comment about "I requested two extra bottles of water, but customer service said they only provided two per room and would charge for any additional bottles" is particularly valuable to us. It reminds us that while "two free bottles of water" is a common feature in the industry, guests may have different needs (e.g., thirsty due to hot weather, or family members joining us unexpectedly). Our failure to proactively explain this rule during booking or check-in can easily lead guests to feel a bit inconsiderate. We will definitely improve this. Have a wonderful day!

Jawapan daripada Pihak Penginapan: Dear customer, hello! Upon seeing your feedback regarding a serious mismatch between the product and the image, our team immediately reviewed the OTA images and confirmed that they are essentially identical. Please provide specific details on any discrepancies so we can address them. Happy life!

Jawapan daripada Pihak Penginapan: 尊敬的賓客，您好。非常感謝您選擇入住本酒店並花費寶貴時間提供詳細反饋。我們非常重視您的入住體驗。關於您提及的周邊清晨施工噪音問題，我們深知這對您休息造成了嚴重影響，對此我們深感歉意。酒店目前已積極與施工方溝通，爭取能降低對客人的干擾。同時，我們也會優先為對安靜有較高要求的客人安排遠離施工區域的房間。對於衞生間異味及房間黴味問題，這完全不符合我們的衞生標準，我們已立即安排工程和客房部門對相關房間進行徹底排查與處理。您的反饋對我們至關重要。我們衷心希望此次不愉快的經歷不會影響您對酒店的整體印象。若您未來願意再次選擇我們，請務必提前告知，我們將盡力為您提前安排一間經過特別檢查、遠離施工區域的安靜客房，以期能為您帶來煥然一新的入住體驗。祝您一切順利。

Jawapan daripada Pihak Penginapan: Dear guest: Thank you for pointing out our shortcomings, and I am even more touched by your encouragement to the service team! The problem of "empty tissue boxes" you reported has been investigated. As for the old facilities, we are quietly renovating them like changing new teeth. Although it is not perfect, we are striving for progress. Your "come on" is our greatest motivation! I wish you a happy life!

Jawapan daripada Pihak Penginapan: Dear guest: We are very sorry that you had such an unpleasant experience during your stay in our hotel. We attach great importance to your feedback and have arranged professionals to comprehensively check the ventilation system and conduct deep cleaning and deodorization. We will also strengthen the sanitation and disinfection of the hotel's public areas and guest rooms, especially for areas such as bathrooms that are prone to breeding pests. We will increase the frequency of disinfection and arrange special personnel to conduct regular inspections to prevent such incidents from happening again.