InterContinental Shanghai Expo

On a biz trip but the only rooms available were two-bed rooms. Eddie at the front desk offered me a free upgrade to a suite of awesome view. Much appreciated!

Check-in was seamless and fast. We booked a river view room and got upgraded. We got there in time for the buffet dinner which was lovely and had both Western and Asian dishes. Thoroughly enjoyed the meat selection and Indian dishes. Breakfast was great with a wide selection of options and great buffet!

The hotel was selected because of an event at the Mercedes Arena. The distance is not that near and you will have to walk 20 to 30 minutes. There are no eateries nearby so you will have to rely on room service or hotel restaurants. The buffet breakfast in the morning was very good with many choices

Great hotel. Big spacious room. As others have said, the cooling doesn't work great (pretty much no hotel I've been at in China gets rooms cold during winter, but I could get the temp to 23 degrees). Big TV, comfortable chair. There is a nice looking sound system, but I couldn't figure it out. Nice big bathtub. I found the Liquor Town bar my last night. Great pub... Reasonably priced drinks... Except for a can of soda water (48rmb). Not even special soda water. A cozy little place though... Just avoid the soda water. There are 2 little grassy areas in the hotel compound. Very nice. The indoor swimming pool looked nice, but I didn't go swimming this time. The gym also looked good. Room service... The food was good... But ordering was a pain. They have a qr code to scan to order.... But it didn't have the full menu and had items that were not on the menu. If you want to order room service. You have to call customer service, tell them you want to order. Then you hang up and room service calls you back... Sometimes you could tell them the food, other times you had to give the foods number.... I hope they come up with a unified way to order. Not many stores nearby, so if you need something, gotta use eleme or meituan. Patrick at the front desk was helpful! And unlike a lot of hotel staff members these days at other hotels, he did not ask for me to mention him or anything, which is great. Very close to the river park. That's the biggest bonus. I walked to the Mercedes Benz Arena along the river front. Anyway, I had a great stay and will definitely go back. Perfect for a little staycation.

Quiet location with perfect view at Pudong. Excellent service from the hotel staffs especially Penny from hotel reception and 李小华 from house keeping.

I recently had the pleasure of staying at your esteemed establishment, and I felt compelled to express my sincere appreciation for the outstanding service provided by one of your staff members, Ms. Carol Zhang from the front desk. Throughout my stay, Ms. Zhang exhibited a level of professionalism and dedication that truly set her apart. Her warm and welcoming demeanor made my experience memorable, and her commitment to ensuring my comfort and satisfaction did not go unnoticed. From promptly addressing inquiries to going above and beyond to accommodate my needs, Ms. Zhang exemplified the epitome of excellent customer service. In an industry where personalized attention is paramount, Ms. Zhang's exceptional skills and genuine kindness left a lasting impression. It is evident that she takes great pride in her role and is a valuable asset to your team. Please convey my heartfelt gratitude to Ms. Zhang for making my stay at Intercontinental Hotel truly exceptional. I look forward to future visits and commend your establishment for maintaining such high standards of service.