InterContinental Shanghai Ruijin

Beautiful heritage property and designs! Attentive service and wonderful staff especially at the Club Lounge :)

A very beautiful garden hotel. Location is strategic for us to explore around.

I would 100% return here. Reasonable value compared to others in a similar location. Immaculately kept rooms on a historic site. Great service. They upgraded our rooms as the first room had beds too small. The only let down was that they didn’t let us swim because we didn’t have swimming caps. The pool facility is also old, could do with a complete renovation (see Conrad Beijing for a hotel swimming pool done well)

It is the area with the most traffic congestion in Shanghai. The history of the building does not camouflage the rancid rooms that smell musty and whose details are anything but delicate.

Expected too much, received too less. very complicated if it's your first time, to find the main building for reception, no clear signs then no directions for the parking lot. Nobody to greet you outside, neither inside, nobody cares you're there, that's not normal for Intercontinental, maybe all the employers were in a bad mood. The hotel nicely offered an upgrade to a suite, I don't want to sound ungrateful but there was only two tiny windows, it was dark and smelly, the air purifier was not enough the clean the room bad smell, no window at all in the suite living room. Beside that, on Saturday they were making maintenance in the garage and a terrible toxic smell was coming to our suite on the 4th floor!! Not only to our room but to the whole hotel areas, outside as well. with a room that has a very small window, was quite uncomfortable to enjoy the room, I felt jealous of the other rooms who has a proper and big window. So I'm still not sure if it was really a good thing accepting the upgrade. The breakfast was very nice and not crowded, food seves well. they have a nice garden, public and one reserved only for hotel guests, that gives you some peace to relax as the hotel area is invaded everyday by outsiders to take pictures, would be much better if has more places to sit, to stay beside the fountain, we sat on the floor. Intercontinental Ruijin is a beautiful property that should be an amazing place to stay but right now, I don't recommend.

Service was really tight, as foreigners that spoke the language I found it really challenging to deal with the restrictions in place and the lack of communication. My partner is vegetarian. Breakfast was not signaled properly specially the dimsum area