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Kami Memadankan Harga
1 malam
Ulasan Tetamu
9.5/10
Outstanding
8446 ulasan
Untuk menjamin ketulenan penilaian yang dipaparkan, kami tidak mengira purata sahaja. Sebaliknya, kami mengambil kira kredibiliti ulasan dan tarikh penginapan tetamu untuk menentukan penilaian akhir.
Ulasan yang disahkan
Location9.6
Amenities9.5
Service9.5
Cleanliness9.6
Tapis mengikut:
Susun mengikut:
All reviews(8446)
Positive reviews(8362)
Reviews with photos/video(1638)
Friendly front desk staff(806)
Delicious breakfast(597)
Close to airport(299)
Offers pick-up/drop-offs(215)
Luxurious(190)
Clean pool(181)
Great swimming pool(181)
Delicious buffet(80)
Negative reviews(84)
govpam1995
Superior Twin Room
Daftar masuk pada Jun 2026
Business traveler
19 ulasan
10/10
Outstanding
Disiarkan pada 13 Jul 2026
Checked into the Sofitel Shanghai Hongqiao. The public areas boast a grand, Versailles-inspired design. The room layout is well-designed, soundproofing is excellent, and the bedding provides a fantastic experience. The service was courteous and professional, and the breakfast quality was impressive. The hotel's location in the Hongqiao Business District is superb, offering great value for money overall. I had a very comfortable stay.
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Ku
Superior King Room
Daftar masuk pada Jun 2026
Solo traveler
16 ulasan
10/10
Outstanding
Disiarkan pada 13 Jul 2026
Sofitel, an Accor brand, never disappoints. The architecture is French château style, creating a wonderful ambiance. The room was clean and quiet, and the toiletries were of excellent quality. Winnie at the front desk was polite and provided attentive, detailed service. Its location is super convenient for Hongqiao, and overall comfort is very high. It's my top choice for business trips – highly recommended!
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Guest User
Superior King Room
Daftar masuk pada Jun 2026
Business traveler
5 ulasan
10/10
Outstanding
Disiarkan pada 10 Jul 2026
I came here for a business trip and had a fantastic stay. The room was clean and lovely, and the service was excellent. Rachel at the front desk was particularly helpful and wonderful!
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Jawapan daripada Pihak Penginapan: 尊敬的賓客,您好!非常感謝您下榻上海新華聯索菲特大酒店。為我們的賓客提供舒適的環境和入住體驗,是我們一直以來追求的目標。乾淨的衞生和完善的設施設備是我們的堅守的底線,無論何時您都可以在這裏安心入住。因為我們認為衹有付出真心的服務,才會獲得客人真正的滿意。再次感謝您對我們的認可,期待您再次光臨! —賓客體驗經理 鄧一博
Guest User
Superior King Room
Daftar masuk pada Jun 2026
Family
4 ulasan
10/10
Outstanding
Disiarkan pada 11 Jul 2026
Stayed here with two kids, and everyone was very satisfied. The hotel has an elegant, exotic style. Even though it's not a new hotel, the facilities aren't outdated. Scarlett provided excellent service.
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Jawapan daripada Pihak Penginapan: 尊敬的賓客,您好! 非常榮幸收到您的好評,這令我們備受鼓舞。在新華聯索菲特大酒店,我們始終倡導由心而發的服務,我們相信時刻把客人放在第一位,這樣才能夠打造出極致的賓客體驗和滿意度。我們非常高興地看到Scarlett用實際行動向您展示了索菲特的服務魅力。真誠地期待您的再次光臨!—賓客體驗經理 鄧一博
Xiaoxuantianbing
Superior King Room
Daftar masuk pada Jun 2026
Other
12 ulasan
10/10
Outstanding
Disiarkan pada 4 Jul 2026
The front desk staff were incredibly warm and efficient; check-in and check-out were both quick and seamless. The room's cleanliness was impeccable, and the bedding was pristine and soft. Overall, my stay was extremely comfortable and pleasant.
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Jawapan daripada Pihak Penginapan: 尊敬的賓客,您好!非常感謝您給我們的滿分好評。我們始終秉承着以賓客為中心的理念,每一位同事都是快樂服務的傳遞者。這種服務由心而發,而非工作標準和流程能取代。這則是我們的服務之道,再次感謝您的好評,期待您再次光臨!—賓客體驗經理 鄧一博
Guest User
Superior Twin Room
Daftar masuk pada Mei 2026
Traveling with friends
17 ulasan
10/10
Outstanding
Disiarkan pada 5 Jul 2026
Close to the high-speed rail station, making travel convenient and fast – perfect for a layover. The room had excellent soundproofing, ensuring a good night's sleep. The front desk staff were welcoming and attentive to details, making for a great overall experience.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: 尊敬的賓客,您好!非常感謝您下榻上海新華聯索菲特大酒店。為我們的賓客提供舒適的環境和入住體驗,是我們一直以來追求的目標。乾淨的衞生和完善的設施設備是我們的堅守的底線,無論何時您都可以在這裏安心入住。因為我們認為衹有付出真心的服務,才會獲得客人真正的滿意。再次感謝您對我們的認可,期待您再次光臨! —賓客體驗經理 鄧一博
Guest User
Superior Twin Room
Daftar masuk pada Mei 2026
Family
4 ulasan
8.5/10
Very good
Disiarkan pada 28 Jun 2026
The service was great! They immediately switched my room when I asked, and a very patient foreign gentleman showed me the new one.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear Guest, It is a great honor to receive your positive review, which is very encouraging. At the Sofitel New Hualian Hotel, we always advocate heartfelt service. We believe that putting our guests first is the key to creating an exceptional guest experience and satisfaction. We are delighted to see our hotel staff demonstrate the charm of Sofitel service through their actions. We sincerely look forward to your next visit! —Guest Experience Manager, Deng Yibo
Reaishenghuodequanquan
Superior King Room
Daftar masuk pada Mei 2026
Solo traveler
5 ulasan
10/10
Outstanding
Disiarkan pada 28 Jun 2026
I really love this Sofitel hotel. The European architecture, high-ceilinged lobby and restaurant, and crystal chandeliers create a magnificent and beautiful atmosphere!
The staff are all very nice and friendly. They patiently answered my questions, and the service staff and housekeeping always greeted me politely. When I checked in, I asked for a room with a better view, and the lady at the front desk promptly arranged it for me! Excellent! From the window, you can see the bustling traffic on the elevated highway during the day, and at night, with the lights on, it's full of life – I love it! The front desk lady handled my check-in quickly, professionally, and efficiently! They even gave me a small gift when I checked out, thank you 😊
The breakfast was abundant with fresh ingredients, a mix of Chinese and Western dishes, and a good balance of meat and vegetables. They refilled quickly, and the handmade wontons and various noodles made on the spot tasted great. The beef noodles had real ingredients, with genuinely large chunks of beef! 😀😀😀😀 The dining environment was upscale and comfortable 😆😆😆
Currently, there's a dinner buffet on weekends, with a crayfish theme. If you like that, you should give it a try.
During the plum rain season, for those who dislike humidity, the hotel can provide dehumidifiers, which is great, and they even have a drying function – so convenient!
The hotel offers great value for money, suitable for both leisure and business stays! There were two very friendly and diligent gentlemen at the hotel entrance, offering smiling service and proactively helping with luggage 🧳. Many thanks to them! This job is very demanding, standing all day from morning to night – truly tough!
The hotel 🏨 also has a shuttle bus, and the driver was excellent. He would ask for my destination and drop me off at a very thoughtful location!
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear Guest, Thank you so much for taking the time to leave us such a high review. Creating the ultimate guest experience and satisfaction is our constant goal. At Sofitel, we go beyond simply providing the highest service standards; we treat each guest as an individual, recognizing that everyone has different preferences and deserves a unique stay and dining experience. Based on this, our team strives for excellence, offering the best service without reservation. Your review highlighted details such as room arrangements, food selection and ingredients, dehumidifiers, smiling staff, and shuttle service. These details, beyond the requirements of our job responsibilities, reflect our heartfelt service and unwavering commitment to the guest experience. Thank you again for your encouragement; I will convey your gratitude to the team. We look forward to welcoming you back! —Guest Experience Manager, Deng Yibo
Guest User
Superior King Room
Daftar masuk pada Mei 2026
Family
19 ulasan
10/10
Outstanding
Disiarkan pada 4 Jul 2026
The front desk service was warm and professional, and check-in and check-out were incredibly efficient. The room was spacious and bright, the bedding was soft and comfortable, and the cleanliness details were perfectly handled, making for a very reassuring stay. The hotel's location is excellent, with convenient transportation nearby, and the breakfast selection was rich and delicious. Overall, it offers fantastic value for money. Their beef noodles are especially tasty!
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Jawapan daripada Pihak Penginapan: 尊敬的賓客,您好!索菲特是法國品牌,我們酒店的建築設計風格也是結合了法式浪漫和中式典雅,您會感到兩種文化的巧妙結合。與此同時,為客人提供優質的服務是我們的基準,日常維護酒店的設施設備是我們的態度,以及提供豐富的餐食是酒店對奢華的要求,再次感謝您對我們的好評,我們會繼續保持我們的品牌標準,為每一位客人提供法式奢華的體驗。期待您的再次光臨! —賓客體驗經理 鄧一博
Anonymous User
Superior Twin Room
Daftar masuk pada Mei 2026
Traveling with friends
51 ulasan
10/10
Outstanding
Disiarkan pada 17 Jun 2026
I have to commend the hotel for its absolutely impeccable hygiene! The bedding was spotless, fluffy, and odorless, and the bathroom mirrors and drains were sparkling clean. The housekeeping staff cleaned daily right on schedule and proactively replenished all the consumables. This made my stay feel incredibly secure and comfortable. It's truly a pleasure to stay here when traveling.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear Guest, It is a great honor to receive your positive review, which is very encouraging. At the Sofitel New Hualian Hotel, we always advocate heartfelt service. We believe that putting our guests first is the key to creating an exceptional guest experience and satisfaction. We are delighted to see our room service staff demonstrate the charm of Sofitel service through their actions. We sincerely look forward to your next visit! — Deng Yibo, Guest Experience Manager
Guest User
Superior King Room
Daftar masuk pada Mei 2026
Traveling with friends
1 ulasan
10/10
Outstanding
Disiarkan pada 17 Jun 2026
The environment gets full marks; it's a very luxurious castle-like style. Rachel and Molly provided excellent service. Highly recommended, it was truly a delightful experience.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear Guest, Thank you so much for your review! It was an honor to host your stay. At Sofitel, we are committed to a guest-centric culture, striving to make every guest feel at home. We were delighted to see Rachel and Molly showcase our service to you, and we look forward to welcoming you back! —Guest Experience Manager, Deng Yibo
Guest User
Superior Twin Room
Daftar masuk pada Mei 2026
Traveling with friends
166 ulasan
10/10
Outstanding
Disiarkan pada 16 Jun 2026
The entire experience was incredibly heartwarming. Check-in at the front desk was quick and efficient, and the staff were all smiles. I forgot my charger, and they immediately provided one for me; any request was met with a super-fast response. The service was attentive and thoughtful, not overly formal, making me feel as comfortable as if I were at home. Truly a home away from home, highly recommended.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear Guest, It is a great honor to receive your positive review, which is very encouraging. At the Sofitel New Hualian Hotel, we always advocate heartfelt service. We believe that putting our guests first is the key to creating an exceptional guest experience and satisfaction. We are delighted to see our hotel staff demonstrate the charm of Sofitel service through their actions. We sincerely look forward to your next visit! — Deng Yibo, Guest Experience Manager
Xiaohanjieer
Superior Twin Room
Daftar masuk pada Mei 2026
Family
19 ulasan
10/10
Outstanding
Disiarkan pada 18 Jun 2026
Staying here with kids was incredibly easy and stress-free! The hotel provided children's toiletries and slippers, and the room was spacious enough for them to move around freely. There's a public play area where the little ones had a blast. Hygiene and safety standards are excellent, and Winnie at the front desk was very friendly to the children. Highly recommend for family trips!
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear Guest, It is a great honor to receive your positive review, which is very encouraging. At the Sofitel New Hualian Hotel, we always advocate heartfelt service. We believe that putting our guests first is the key to creating an exceptional guest experience and satisfaction. We are delighted to see Winnie demonstrate the charm of Sofitel service to you through her actions. We sincerely look forward to your next visit! — Deng Yibo, Guest Experience Manager
Anonymous User
Superior Twin Room
Daftar masuk pada Mei 2026
Business traveler
14 ulasan
10/10
Outstanding
Disiarkan pada 17 Jun 2026
The hotel is absolutely beautiful with a stunning environment. The staff are incredibly warm and professional. They even treated me to afternoon tea and breakfast! There's a lovely little river right across from the hotel, perfect for a stroll, and the air quality is excellent. Check-in was super quick. A special thanks to Scarlett for her warm, thoughtful, and professional service.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for choosing to stay at the Sofitel Shanghai New Hualian Hotel. Our hotel enjoys a prime location with easy access to Hongqiao Railway Station, Hongqiao Airport, the National Exhibition and Convention Center, Xinhua Lian Shopping Center, and Hongqiao Tiandi Shopping Center. We also offer a complimentary shuttle bus to Hongqiao Railway Station, Hongqiao Airport, and Panlong Xintiandi. The hotel's décor is a blend of French and Chinese styles. On the basement level is the Jin Chu Western Restaurant, which boasts a waterfall view. The elegant Le Bar on the first floor is also a favorite among many guests. We hope you will have the opportunity to enjoy our French afternoon tea at Le Bar, as well as authentic Shanghainese cuisine at our Le Xuan Chinese Restaurant on the first floor. We look forward to welcoming you back! —Guest Experience Manager, Deng Yibo
Anonymous User
Superior King Room
Daftar masuk pada Mei 2026
Solo traveler
4 ulasan
9.5/10
Amazing
Disiarkan pada 8 Jul 2026
I stayed here for my birthday solo trip. When I mentioned it was for my birthday, they delivered a cake to my room. Two staff members wished me a happy birthday, which made me very happy. The room service and breakfast were also delicious. The congee prepared by the chef for breakfast was especially superb. Deliveries are brought by a robot, which is very convenient. The location is also excellent, being close to Shanghai Station.
Teks AsalDiterjemah oleh Google
6/7
Jawapan daripada Pihak Penginapan: 尊敬なるお客様、このたびはお誕生日という大切なご旅行に際し、当ホテルをご利用いただき、誠にありがとうございました。お祝いのケーキやスタッフからのお声がけをお喜びいただけたことを、大変光栄に存じます。ルームサービスやご朝食、とりわけシェフ特製のお粥をお気に召していただけたことも嬉しく拝見しました。ロボットによるデリバリーの利便性や、上海駅に近い立地にもご満足いただけ何よりでございます。ぜひまたのご来館を心よりお待ち申し上げております。