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Kami Memadankan Harga
1 malam
Ulasan Tetamu
4.7/5
Cemerlang
59 ulasan
Untuk menjamin ketulenan penilaian yang dipaparkan, kami tidak mengira purata sahaja. Sebaliknya, kami mengambil kira kredibiliti ulasan dan tarikh penginapan tetamu untuk menentukan penilaian akhir.
Ulasan yang disahkan
Persekitaran4.7
Kemudahan4.7
Perkhidmatan4.7
Kebersihan4.6
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Semua ulasan(59)
Ulasan positif(57)
Ulasan dengan gambar/video(35)
Bilik yang hebat(27)
Perkhidmatan yang baik(26)
Bersih dan kemas(17)
Sarapan pagi yang lazat(14)
Pemandangan baik(13)
Bilik yang besar(13)
Reka bentuk yang hebat(7)
Suasana yang bergaya(3)
Ulasan kurang baik(2)
Cuilan
Menginap pada Jul 2024
Pasangan
3 ulasan
5.0/5
Luar Biasa
Disiarkan pada 16 Jul 2024
The hotel reception Ms 垚垚 is very friendly and helpful during our check-in, she help us to carry up all our luggages to the room located on 2nd floor 😀
We stay here like our own home 🏡 and resealable price 💰
Highly recommend 👍👍
Terjemah
Jawapan daripada Pihak Penginapan: Dear guests, thank you very much for choosing our hotel, the hotel's support and recognition in all aspects, we will continue to work hard, welcome you to visit again, I wish you and your family and friends a happy life!
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Sofia Alessandra
Menginap pada Dis 2023
Pasangan
2 ulasan
2.0/5
Disiarkan pada 28 Dis 2023
I would not recommend a stay in this hotel. The room is filthy - all rooms have carpet. Carpet had bugs, cobwebs, hair, dirt. The room was freezing, the heating unit is poor. The shower had only room temperature water, no hot water. We couldn’t shower because it was so cold. The breakfast was terrible. They did not ask if we wanted the western or Chinese breakfast and assumed since we are foreign we’d like the stale bread with a slice of tomato and lettuce. When I asked about a refund, they said they had provided the service and weren’t able to refund. After pointing out how the service they provided was a flat out lie - no hot water, dirty rooms - they offered 50% refund. I negotiated up to 70%. I shouldn’t have had to do negotiate. They apologized profusely and acknowledged they didn’t provide the service they were supposed to but were unwilling to refund the full amount. I told TRIP.com this hotel should not be listed anymore. It is unhygienic. Do not stay here.
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Terjemah
Jawapan daripada Pihak Penginapan: 非常抱歉為您帶來不好的入住體驗,為我們指明改善的方向,我們會積極改進,嚴格查房,避免出現問題,但您所説的問題是真的冤枉了,我們深知客人第一的服務態度,當為您升級房入住後您提出衞生問題後,我們立刻為您更換了房間並詢問是否滿意,而熱水您入住之前已明確告知因天氣過於寒冷水管爆炸,加以搶修過後時間太短熱水温度不夠,表示如若難以接受我們將協助您退款並提供行李拉送服務,您當時表示沒有問題還詢問過您早餐類型時間等,最後才帶您到房間入住,您向平台提出退款後我方一直都在積極配合,持續讓步,就希望能夠給予您最好的體驗;實在抱歉未能讓您滿意。
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Travis
Menginap pada Sep 2023
Keluarga
10 ulasan
5.0/5
Luar Biasa
Disiarkan pada 5 Sep 2023
Beautiful ******* style hotel in the Shangri-la old town. We had an amazing view of the Dafo Temple and Prayer Wheel. Jackie speaks perfect English and was so helpful with booking transportation, recommending restaurants and experiences, and even getting up super early to make sure we had a nice breakfast before a 6:30am airport departure! The breakfast was delicious and the service outstanding! Charming rooms and lobby with cool ******* artwork. We’re definitely coming back soon!
Terjemah
Jawapan daripada Pihak Penginapan: Thank you very much for choosing our Shouyi Boutique Hotel. Sharing this check-in experience is your greatest recognition and affirmation of us, and it is also your greatest encouragement to us; We are located on the edge of the ancient city, quiet in the hustle and bustle, and looking up is the turntable. I am glad that you have had a pleasant journey in Shangri La, and I look forward to your visit again. Let's reunite in the beautiful Shangri La and wish you a happy life!
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Lorenzo谢澜
Menginap pada Sep 2022
Pasangan
9 ulasan
4.5/5
Hebat
Disiarkan pada 22 Sep 2022
We spent 2 nights in Dukesong, Shangri-la. The hotel has a beautiful entrance. We chose the room on the last floor. The room has a private balcony with an amazing view. It was clean and the bed was comfortable, just a low pressure in the shower. Good breakfast. The lady at the front desk is really kind. When we arrived in Shangri-la she came to pick us up cause we got lost.
Terjemah
Jawapan daripada Pihak Penginapan: 常感謝您選擇了我們首驛精品酒店,並分享入住體驗,您對我們的認可以及肯定,是對我們最大的褒獎,也期待您的再次光臨,與我們再次相約美麗的香格里拉,祝您生活愉快