Shangri-La Resort

The hotel is located 1 km from the ancient town and is a 10-15 minute drive to the train station. The room was comfortable, and the water pressure and heater worked perfectly. The Wi-Fi was very stable as well. (For foreigners, do bear in mind, if you connect to hotel wifi, you would need to connect to VPN in order to use WhatsApp, IG or Youtube) This is a 9-year-old property, so there are some flaws that can be improved, but that is understandable. My only feedback is about the F&B restaurant; they only have one all-day dining option. Breakfast was alright, with more of a local selection. I stayed for two nights. On the first day, there was staff available to help me and serve my cafe latte order. However, on the second day, I did not see any staff on standby, so I had to make my own cafe latte (I had to froth the milk), which I found awkward. I wish the staff were more well trained, but I understand it is low season and the hotel probably hired part-timers for service. The best highlight of my stay was meeting a lady named Rose He, who is part of the guest services team (i think). She made recommendations on where to go and even found us a local driver to take us around. She was extremely kind and polite. We exchanged WeChat information, and she texted me when the weather turned cold or rainy. She also helped us to arrange complimentary transportation to the train station. It felt personalized. Shangri-La, if you are reading this, I believe she deserves a token of appreciation. She is the true star and a great example of “hospitality.” Overall, we were happy with our stay. Thank you.

Located a little distance from the old-town is perfect for a good night sleep. The room had a magnificent view towards the mountains.  The staff was wonderful and helped us with all our needs and enquiries.  The breakfast was included and had a mix of Western and Asian dishes. We did not visit the gym or swimming pool during our stay. We will choose the hotel again.

What an amazing experience, not only by the hotel itself, but specially by the service given by the concierge Becky. Extremely helpful with us (non Chinese speakers): gave us tips of the city, arranged a trip by car to the most important spots around, offered her phone in case we needed help with translation… This is what really made a difference in our stay at Shangri La hotel. I hope her manager takes that into account since it was by far the best service recieved. Big big thanks to Becky, honestly, amazing service offered, not to mention her permanent smile and willingness to help us. Having said all that, the hotel management must improve the English spoken by their staff. We REALLY struggled… thank god we had google translate. Except our beloved Becky, nobody spoke any English, not even the basics… Will defo come back ;)