Ulasan Occidental Sharjah Grand

Jawapan daripada Pihak Penginapan: عزيزي (عزيزتي) :شكرًا لك على منحنا بعضًا من وقتك الثمين لإبداء الرأي ونحن سعداء بإقامتك لدينا ونشكرك كذلك على الإيجابيات بالفندق التي ذكرتها فيما يتعلق بالموقع المتميز للفندق. ومن ناحية أخرى نعتذر بشدة بشأن الأمور السلبية التي واجهتك علمًا بأن موظفي الاستقبال فى خدمتك على مدار الساعة في حالة وجود أي مشكلة وكنا نرجو إبلاغهم بشكواك من رائحة الممرات في حينه لاتخاذ اللازم ولكن على أي حال فنعدك بأخذ ما ذكرت من ملاحظات بعين الاعتبار والعمل بأقصى جهد على تلافي مثل تلك الأمور مستقبلًا.مع أطيب التحية.Guest Experience Team

Jawapan daripada Pihak Penginapan: Dear Guest!Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chanceBest wishes, Guest Experience Team.

Jawapan daripada Pihak Penginapan: Dear Rawashdeh,Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff friendly and accommodating. However, we sincerely apologize for the inconvenience caused. Your comfort is our priority, and we regret that this aspect of your stay was not as peaceful as you had hoped.We appreciate your understanding and hope that your next visit will be much more enjoyable.Best regards,Guillermo MarañónGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Fadi,Thank you very much for your kind feedback.We are thrilled to hear that your stay at the Occidental Sharjah Grand was a memorable one.It is with great pleasure that we learn of your appreciation for the special heart cake arranged on your anniversary, our attentive staff, and the overall experience. Celebrating such a special occasion with a delightful surprise is part of our commitment to creating extraordinary moments for our guests. Our team is dedicated to providing exceptional service and ensuring that every stay is a unique and enjoyable one.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Team

Jawapan daripada Pihak Penginapan: Dear Anna!Thank you for your positive feedback.We are truly happy to know that we have managed to exceed your expectations in the service delivered and will not hesitate to pass your comments to those team members whom you have personally mentioned. We are pleased that you had a great stay and appreciated the view.We are glad you enjoyed our attractive pool area.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Team.

Jawapan daripada Pihak Penginapan: Dear Guest!Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.Please accept our apologies for the maintenance issues that you have faced during your stay, we will pass your comments to our Engineering team in order to fix the issues. We hope to welcome you back to our hotel in the near future for yet another great stay.Best wishes, Guest Experience Team.

Jawapan daripada Pihak Penginapan: Dear Guest!Thank you for your review.We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Best wishes,Guest Experience Team.

Jawapan daripada Pihak Penginapan: Dear guest,Thank you for taking the time to share your feedback.We regret that your stay with us fell short of your expectations.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Guest Experience Team

Jawapan daripada Pihak Penginapan: Dear Guest! We would like to thank you for leaving the review about our hotel. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. We hope to welcome you back to our hotel in the near future for yet another great stay.Best wishes, Guest Experience Team.

Jawapan daripada Pihak Penginapan: Dear Guest!Thank you for your positive review about your stay.We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Best wishes, Guest Experience Team,

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to review your stay.We appreciate that you chose to stay with us and are glad to know your experience was memorable.We look forward to welcoming you back on a future occasion.Best wishes,Guest Experience Team.

Jawapan daripada Pihak Penginapan: Уважаемый Йоко,Спасибо, что нашли время оставить столь подробный отзыв о вашем пребывании у нас. Мы искренне сожалеем, что ваш опыт не оправдал ожиданий, и нам очень жаль, что вы столкнулись с рядом неудобств в отеле и на пляже.Мы принимаем ваши замечания относительно качества сервиса, и цены. Мы также глубоко ценим ваши комментарии о шуме от регулируемого кондиционера, уровне освещения в номере и состоянии ванной комнаты, и обязательно примем меры, чтобы улучшить эти аспекты.Нам бы хотелось отметить, что наш отель ориентирован на широкий круг гостей и старается предложить комфортный отдых для всех возрастов и национальностей без дискриминаций. Мы работаем над тем, чтобы улучшить наш сервис во всех аспектах, и ваши комментарии помогают нам это сделать.Мы благодарны вам за ваш честный отзыв и надеемся, что вы дадите нам еще один шанс продемонстрировать улучшения в будущем.С уважением,Гильермо МараньонДиректор отеля

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for choosing our hotel for the fourth time and for sharing your valuable feedback. We deeply regret that this stay did not meet your expectations. While we're pleased that you enjoyed the beautiful sea view, we are sorry to hear that other aspects of your experience were disappointing.Providing professional and efficient front desk service is a priority for us, and we will thoroughly investigate and address the issues you've mentioned. We also appreciate your kind words about our Indian colleague, and we'll be sure to pass along your praise to him. Regarding the room amenities, we will immediately inspect and ensure that all facilities are in proper working order. We apologize for the missing bath gel and tissues, as this was an oversight on our part.We understand the inconvenience caused by the noise during the day. We are working to enhance our facilities to offer a better experience for you and other guests, but we will also strive to minimize any disturbance during your stay.Thank you once again for your feedback. We are committed to improving our service quality, and we hope to provide you with a more satisfactory experience during your next visit.Warm regards,Guillermo MarañónGeneral Manager

Jawapan daripada Pihak Penginapan: Доргая Дарья,Мы рады, что вы оценили наш многоязычный персонал и что коммуникация была удобной для вас. Также приятно слышать, что вы нашли наши номера чистыми, новыми и просторными. Хотим отметить, что несмотря на ограниченную территорию отеля, наши гости могут наслаждаться прекрасным расположением на берегу моря и разнообразием удобств и услуг. Понимаем, что дорожные пробки могут создать неудобства, и мы благодарны вам за понимание, что это обстоятельства вне нашего контроля. Ваше мнение о соотношении цены и качества услуг особенно ценно для нас, и мы стремимся предложить нашим гостям лучший опыт по конкурентоспособной цене.Будет приятно, если Вы посетите нас снова. С наилучшими пожеланиями,С уважением, администрация отеляOccidental Sharjah Grand