Hotel berhampiran Legends of Fear, Shelton

性價比超高，自駕路上歇腳的酒店，交通方便，位置很好啊。yhekjdhfhdjksnnxnndjekksd

It was great. But early in the morning there were a lot of young people laughing and shouting. I had broken sleep.

It’s a nice hotel to stay with near the school. Clean and neat with all necessities available. It is always my first choice !

We stayed in two rooms and were very disappointed at this hotel. We have stayed at many Courtyard/ Marriott properties and this one was one of, if not the poorest maintained. The reservation was made a month ahead of our stay and because of all the graduations (reason for our trip) the hotel charged exorbitant prices for poor facilities. They also had no compassion for our plight as we had to change our booked hotel because two months after making our reservation they went pet-friendly (all Hiltons) and I have severe allergies. The front desk person was very friendly and efficient-appreciated after a long day. The issue started with a minor annoyance- no floor readout in the elevator and progressed to filthy carpets and banged up walls and renovation equipment in the hall . The halls and elevators were also extremely HOT. Our rooms were not any better- nasty stains all over the carpet and sofa, mold and a missing tile in the bathroom. The grab rail in the shower was loose and the toilet was so low that a child would best fit it. No water pressure in the shower. The A/C was also extremely loud. I realize that many of these items will be taken care of during the renovation, however to charge $350/night for a room in this condition is criminal. To top it off, unlike most hotels in this and other chains, there was no included breakfast or courtesy bottled water for rewards members. Also, in the morning all the elevators were being used by the construction and cleaning people so we had to use the stairs to go out to get food. Word of warning if you are still considering staying here in the near future… the construction is a couple rooms at a time on a guest floor and they not only hog the elevator at check out time but noise starts at 9am so don’t think of sleeping in. Why aren’t they doing a floor at a time so they could leave their equipment out of the way and free up the elevators.

Hotel was generally fine, but I was discouraged by a couple of problems. First, we had a big leak in our room that flooded the floor. They were friendly and found us another room even though the hotel was full, but I was then quite surprised at check-out to discover that my rate rose $130 when we switched rooms because their computer system re-priced it. They immediately fixed it, but had I not scrutinized the bill, we would have been overcharged by a lot. I also thought they could have done more for the inconvenience than giving us a few Bonvoy points. On the positive side, the beds were very comfortable and the rooms were clean, which are two of the most important features in a hotel of this nature.

We stayed this past weekend for one night (thankfully) and while entering the hotel front doors we were suddenly greeted by a huge construction site upon arrival. Now I understand properties update but this was over the top and the property should shut down to fully complete the renovations rather than continue to book without disclosing the information during the reservation process. This is not a good business practice and fair to consumers. First, the major renovations should be noted prior to booking as it is throughout the whole hotel and is causing major hazards and multiple inconveniences throughout the stay including plastic sheets hanging throughout the halls causing confusion as to where to go and trouble navigating with children and luggage, wet paint in many areas, carpeting taped down or ripped up and rolled in the middle of the hallway, high scaffolds blocking entrances, loud construction tools being used, dust flying throughout the hotel, no front check in area, no convenience shop to purchase drinks etc. Since we had already paid and it was after 4:00 we had no other option but to stay. We hoped our rooms would be a different story than what we encountered in the lobby and halls. When we entered the two rooms we booked we noticed they were outdated, however knowing now they were being renovated we gave them the benefit of the doubt. However while we were in the rooms we noticed many things completely unacceptable, such as lights not working (including the lights right next to the door when you entered), black mold in the high corners of the bathroom, food left from previous guests under the ottoman (which means they did not move them while cleaning), no soap left in the bathroom soap dispenser, broken shower doors and shower head, hair in corners of the bathroom and shower area, paint peeling and chipped off of the wall and the AC unit not cooling with a mildew smell. We also heard people yelling out by the pool area overnight and noticed one person sleeping out in the chairs. Needless to say we barley slept and left as early as possible the next day. While we were leaving the front desk staff or person sitting down looking at a phone near what would be the area of a front desk barley even looked up to acknowledge us all packed up early and checking out. Never once did they apologize for any issues that were clearly going on at their hotel. Be aware of the positive reviews on their main site and other sites and if you do need to book a room, clearly ask about their renovation status.

A nice hotel with spacious rooms, including a kitchenette, and friendly service. A perfect location for visiting Yale. My only complaint would be that the elevators are oddly slow and only one of the two appeared to be working. All things considered, I would be very happy to stay here the next time I’m in New Haven.

What a beautiful place! It was on the last night of our long vacation and the previous hotel was awful. This place was a breath of fresh air, Spacious, clean, quiet, with an extremely nice breakfast included. All members of the staff were kind and welcoming. We will definitely go there again.