Popular Hotel Conrad di Shenyang

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Conrad Shenyang

Conrad Shenyang

4.8/54088 Ulasan
City Square
Great experience; appreciate the warm hospitality from everyone, from concierge to front office, housekeeping to restaurant and lounge. Also loved the stunning bird’s eye view of Shenyang and the cozy night view in the evening!! Only one slight disappointment: the hotel doesn’t have any international sockets (albeit being an international brand - not sure if that’s the norm in China though). Plus-point was when the call centre staff took the initiative to send their concierge member to buy an adapter for me when I called them and was told that they didn’t have any adapters available in the hotel at that point in time to lend me. Really appreciated the initiative. Though the concierge member brought the wrong type of adapter (China to UK instead UK to China - thought that should be at least commonsensical for someone working in an international brand); and he was slightly unpleasant to deal with when he demanded for payment for the adaptor even though the wrong type was bought. He was also hesitant to escalate the issue to the duty manager at first until I really insisted. Duty manager resolved the issue seamlessly, took the initiative to bring one from their office and sent all the way to my room - again appreciate it. Overall, great environment and professional but warm hospitality. All other concierge members were also extremely helpful! Jacky also took initiative to send me a GPS location of the nearby police post when I needed to settle some documents there.

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