Atour Hotel Shenzhen Futian Huaqiangnorth Pedestrian Street

Wonderful staff, very clean and all amenities such as laundry, gym are great. The breakfast is yummy, and also give free haagen daz ice cream and afternoon tea. The lobby is on the 10th floor - rooms are spacious and bed very comfortable. Especially thank 小鱼服务很好。

We were greeted very nicely at the guest service area. They accommodated us with the toiletries that we needed. The laundry machines there was a plus! It was a very nice atmosphere there.

Excellent location and customer service. Location is convenient, near to a big mall and train station. Many eateries nearby too. Staffs are friendly and helpful too.

Service staff are extremely helpful. They allow us to extend one more hour. Room Is big.

Generally a good choice for a stay, especially with its convenient location near the Prime Electronics Mall. One thing we noticed was that the hotel seemed to be short on manpower. Despite leaving the room in the morning and returning after 2pm, housekeeping had still not been done. There was also a lack of replenishment for some items on the first day. Things improved much better the following day after we reminded the staff about the missing items. The hotel provides laundry facilities, which is a very convenient add-on for guests. The afternoon tea and late-night snacks were simple but nice, and definitely added value to the stay. Special mention to the lady staff at the eatery, who was patient and friendly despite being overwhelmed and having to handle the cooking and table clearing all by herself. Her service was commendable. However, the counter staff serving the ice cream could improve on customer service. The staff appeared somewhat impatient and lacked enthusiasm when serving guests, which could be improved. Overall, it was still a pleasant and comfortable stay, with some minor areas for improvement.

Very nice service and helpful staff. Breakfast was also good and entire team was helpful.

The hotel is good. There is foot massage downstairs. Very convenient. Near a famous dim sum restaurant. Best to go there for breakfast, open at 9am. Only disadvantage is there are people smoking in the room and we can smell it from our room.

Very good hotel, nearby metro and a lot of restaurants and supermarkets nearby. Staff is also friendly, best thing about the hotel is the daily clothing wash service for free.

Perfect stay for business/Leisure. Lovely staff, facility and location.