Grace Ting
9 Jun 2024
In April, I was expecting to get a proper rest with my family by spending our time together in a 4.7 rated hotel. As we were first time travelling in China, we spent 3hours plus just to search for the hotel. So apparently, this hotel is actually a condominium. There is no signage at all of the hotel. The Google map and Trip.com map does not show the exact location. The address provided was misleading too. Residents and the staff from the business building next to it don't even
know the existence of this hotel. We spent 2hours to search for the hotel at 深圳福田会展中心. Even though we are super exhausted with our searching journey to this hotel, we were denied entry by a very rude and not welcoming guard of the condominium at ground floor. The reception is at level 6. There weren't any towel hangers in the bathroom. The toiletries are on the floor, which can be contaminated with our dirty water. It is very disgusting to me. The view from the room is a business building. Upon checking out, the receptionists instructed and keep insisting that we have to rate and give a 5stars review immediately. After I declined them to do the review on the spot, the staffs tried to offer us some rebates in return for the 5 stars review. But still, I declined them. At that point, based on these actions and interventions by the staffs, I realised that the 4.7 rating on Trip.com might not even be a true rating/review at all. The receptionist requested that if we are not giving a 5stars review, then we should not give any review at all.
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