Xing Hang Heng Yue Hotel (Shenzhen Airport Terminal T3)

Xing Hang Heng Yue Hotel (Shenzhen Airport Terminal T3) Reviews

Xing Hang Heng Yue Hotel (Shenzhen Airport Terminal T3)

No. 22, Hangkong Road, Sanwei community, Shenzhen, ChinaView Hotel Details
Xing Hang Heng Yue Hotel (Shenzhen Airport Terminal T3)
Xing Hang Heng Yue Hotel (Shenzhen Airport Terminal T3)Xing Hang Heng Yue Hotel (Shenzhen Airport Terminal T3)Xing Hang Heng Yue Hotel (Shenzhen Airport Terminal T3)
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Xing Hang Heng Yue Hotel (Shenzhen Airport Terminal T3) Guest Reviews

4/5
1028 review
Verified reviews
Location4.0
Amenities3.9
Service4.1
Cleanliness3.9
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All Reviews(1028)
Positive reviews(967)
Reviews with photos/video(110)
Offers pick-up/drop-offs(136)
Classy environment(100)
Great value for money(69)
Easy to get around(53)
Friendly front desk staff(38)
Delicious breakfast(37)
Close to airport(31)
Large rooms(20)
Negative reviews(61)
Phoemsakul
Exceptional Double Bed Room (Business Premium)
Stayed in Nov 2023
Couples
1 review
3.5/5
Posted on Nov 30, 2023
Great price with room, included breakfast and transportation service. Good location, near the airport and great free service for pick up and drop off. Room is quite old, dirty and smelly!
Response from Property: Thank you for sharing your detailed review. I'm sorry that this stay did not fully meet your expectations. Regarding every valuable suggestion you mentioned, we will share it with the hotel management to find the shortcomings in the details, maintain the good aspects, and improve the shortcomings. We are always pursuing to create a perfect stay experience for our guests. We believe that you will have a new experience when you next stay, and we sincerely invite you to come again.
Brian A W
Exceptional Double Bed Room (Business Premium)
Stayed in Feb 2024
Friends
21 review
2.7/5
Posted on Feb 15, 2024
Desk person’s attitude totally not service industry acceptable. From check in through check out and airport shuttle she was argumentative and restive to assisting. A shouting match between her and my son on more than one occasion was embarrassing and totally unprofessional. The one redeeming quality of the hotel was the free airport shuttle; so when that was not available on arrival( hotel requires 24 hours notice and arriving flights are not always on time) it left not much redemption. At check in we found no hand soap for washing hands. Open windows welcomed flying fiends. Tv internet was frozen the entire stay.
Response from Property: Dear Guest Officer, thank you very much for your support of the hotel. We are still a little bit disappointed that we did not get your full 5-point praise. Maybe it is because the hotel has not done enough. We hope that you will come back next time. If you come, you can point out our shortcomings to us, and we will work hard to do better. Our attentive service allows every customer who comes to the store to feel the warmth of home. We hope that our service can bring you more surprises and Touched and looking forward to your next visit!
Anonymous User
Exceptional Double Bed Room (Business Premium)
Stayed in Nov 2022
Solo travellers
22 review
4.2/5
Very Good
Posted on Nov 10, 2022
It's an convenient hotel to have a rest after a long flight. Staff is friendly and helpful. Breakfast is good to start off your busy day .
Response from Property: Thank you for sharing such a detailed review. I am sorry that this stay did not fully meet your expectations. Regarding every valuable suggestion you mentioned, we will share it with the hotel management, discover the deficiencies from the subtleties, maintain the good aspects, and improve the deficiencies. We always pursue to create a perfect check-in experience for our guests. We believe that you will have a new experience when you stay next time. We sincerely invite you to come again.
Miss_Traveler
Exceptional Double Bed Room (Business Premium)
Stayed in Apr 2023
Solo travellers
3 review
2.2/5
Posted on Apr 3, 2023
The only thing good about this hotel is the location being close to the airport and the fact that they offer a free shuttle service to the airport. The whole hotel is absolutely dirty. From the elevator to the hallways and to the room. Dirty, dirty, dirty. Not even worth the price!!! The room was stinking of smoke. The floors of the room was wet when I got there. The counter top was filthy. A cockroach ran out from under the kettle when I moved it. Unfortunately, they cater for adult entertainment more than providing a simple tea bag or coffee sachet. Literally won’t even cost more than 1 Yuan. I definitely will not be staying there again.
Guest User
Exceptional Double Bed Room (Business Premium)
Stayed in Nov 2022
Business travellers
10 review
4.2/5
Very Good
Posted on Nov 19, 2022
Hotel is cheap and near airport - dont expect much but for emergency it is convenient. If you need shuttle transport to and from airport need to email them and communicate in advance.
Response from Property: Dear guest, thank you for your choice and feedback. We apologize for the less than pleasant experience. Your suggestion is very important, we have fed it back to the housekeeping department and made improvements immediately, I believe that our colleagues will be more meticulous in serving guests in the future. We apologize again for your displeasure, and look forward to your next stay to experience our better service.
Guest User
Exceptional Double Bed Room (Business Premium)
Stayed in Jul 2022
Solo travellers
1 review
2.0/5
Posted on Jul 17, 2022
Unproperly cleaned room, feeling of stickyness on floor and everywhere when you enter. Bathroom stinks, terrible noise outside the corridor people banging their door late night, the air conditioning also noisy had to switch off the fan. There is a wear house just behind the hotel so he prepared to hear loud noise in morning.
Liangtiaotui
Exclusive Double Bed Room (Business Premium)
Stayed in May 2024
Couples
4 review
4.2/5
Very Good
Posted on Jun 1, 2024
I booked this hotel because I had an early flight. It provides breakfast, and there is a special car to take guests to the airport. There is a large shopping mall nearby. Although the facilities are a bit old, the overall hygiene is okay and the breakfast is delicious.
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Response from Property: Dear guest: Hello, thank you for your review! Xinghang is very happy to see your review. We will continue to work hard to provide a more satisfactory and comfortable rest environment. I hope you will come again! I wish you a smooth work and a good mood every day.
jszsh1231
Exceptional Twin Room (Business Premium)
Stayed in May 2024
Couples
25 review
4.0/5
Very Good
Posted on May 4, 2024
The sanitary conditions are average. The bedding was replaced with disposable ones brought by the hotel. The shower leaked and the room was not soundproof. It is very close to the airport. The free airport shuttle service is good. It takes only 10 minutes to get to the airport. The price is less than 150, and it is cost-effective for just staying for a few hours.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your support to the hotel. We are still a little disappointed that we did not receive your full 5-point praise. It may be that the hotel has not done enough. I hope that you can point out our shortcomings next time you come. We will try our best to do better. We serve with our heart so that every guest who comes to the store can feel the warmth of home. I hope that our service can bring you more surprises and touches. I look forward to your next visit!
Shuangyuzuo1948
Exceptional Double Bed Room (Business Premium)
Stayed in Apr 2024
Business travellers
20 review
5.0/5
Outstanding
Posted on Apr 3, 2024
I stay in this hotel every time I go on a business trip. To be honest, the price/performance ratio is pretty good. The airport drop-off was also very timely, but I had to wait for a long time when I was picked up at the airport. The hotel is average.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your review! Xinghang is very happy to see your review. We will continue to work hard to provide a more satisfactory and comfortable rest environment. I hope you will come again! I wish you a smooth work and a good mood every day
Guest User
Exceptional Double Bed Room (Business Premium)
Stayed in Feb 2024
Family
28 review
1.0/5
Posted on Mar 2, 2024
When I checked out, I took my room card to the front desk and said check out. The front desk person lowered her head and was playing with her mobile phone and didn't answer me. I thought she didn't hear her and said check out again, but she said loudly and in a bad tone, "Leave it alone." Leave it!"! , without raising his head. It's okay, I tolerate it. After breakfast, we were waiting for the bus. My parents were looking for the toilet. I asked the front desk if there was a toilet. She waved in a nonchalant manner and said over there. She put her hand down before I could see it clearly. I asked again, "Which way?", and she finally raised her head, stared at me and said, "Over there! I told you that way!", with an extremely bad attitude. I replied. Can I know your name? She stared at me and said what do you want to do? I said you can write it down when you comment. She yelled directly, "I have no name! No name! No no! What's wrong with you? Didn't I tell you that the toilet is there? You don't have any feet and can't walk on your own? You still want me to carry you there, right?" !!" My parents looked at me in shock. I didn't want them to worry, so I walked towards my parents silently. She was still mumbling curse words at me in dialect from behind. I would like to ask everyone, this hotel that can receive foreign guests represents the image of China to the front desk of foreigners. Is this attitude serious?
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your choice to stay and your feedback. We sincerely apologize for the unpleasant experience we have caused you. Your suggestions are very important. We have fed them to the housekeeping department and made improvements immediately. I believe that our colleagues will be more meticulous in serving guests in the future. We apologize again for your dissatisfaction and look forward to your next stay to experience our better service.
Ziyoufeixiangfeige
Exclusive Double Bed Room (Business Premium)
Stayed in Feb 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on Feb 21, 2024
The room is on the 4th to 6th floors. It's not high, but it's very clean. The bed is comfortable for sleeping and has complete facilities. There are many restaurants downstairs. The key is that the price is cheap. There is also an airport pick-up and drop-off service. I like it!
Original TextTranslated by Google
Response from Property: Dear guest: I am very glad that you had a wonderful holiday with your friends at the hotel. Your review is an affirmation and encouragement for our best service. We still have many promotions, please continue to pay attention to us and welcome you to visit again!
Guest User
Exceptional Double Bed Room (Business Premium)
Stayed in Feb 2024
Friends
17 review
4.0/5
Very Good
Posted on Feb 23, 2024
For a hotel that costs more than 150 yuan, it has breakfast, which is not bad. There is also a car to take you to the airport. In the morning, the front desk called to remind you of the meeting time downstairs. The attitude was also very good. Overall, it is very cost-effective!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city always has a reason for people to miss it, every season has scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope Star Airlines will be the warmest and most unique one in your memories. ! Check back to Xinghang often. I wish you well!
Guest User
Exceptional Twin Room (Business Premium)
Stayed in Jan 2024
Business travellers
6 review
5.0/5
Outstanding
Posted on Jan 10, 2024
The hotel is in a good location and has airport pick-up and drop-off services. The price is very affordable, and there is free breakfast. This price is really a good price, and the room is very spacious. I will stay here again next time I go on a business trip.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Star Air Hotel. It is a great honor to serve you. Over the years, we have been adhering to the spirit of "customer satisfaction as the center" and creating a "home away from home" for each customer. Thank you for your recognition of Star Airlines' services and look forward to your and your family's stay again!
Guest User
Exceptional Double Bed Room (Business Premium)
Stayed in Jan 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Jan 8, 2024
The service is great, the breakfast is delicious, cost-effective, and the driver has good pick-up and drop-off service
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city always has a reason for people to miss it, every season has scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope Star Airlines will be the warmest and most unique one in your memories. ! Check back to Xinghang often. I wish you well!
Memedade
Exceptional Double Bed Room (Business Premium)
Stayed in Dec 2023
Business travellers
15 review
5.0/5
Outstanding
Posted on Dec 27, 2023
The service attitude is very good. The room is clean and comfortable with windows. This big room also has tea sets, which is very good. The heating is very good, and the hot water and water power are also very good.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! The stream flows slowly, and time is soft. Thank you for your support. We will continue to provide the same good quality and more perfect service as always. Thank you for your support and love. We look forward to your visit again and wish you a happy every day!