Grand Hyatt Shenzhen

The hotel reception staff were courteous and service oriented. However the staff at the club will need to step up their service standard. They were quite rude and stern when I approached them for some queries. We may return to stay if the staff were being counciled and retrained. Nevertheless, special mentions given to the staff of the Chinese restaurant, The Chairman, They are knowledgeable, service oriented, and made our lunch experience a wonderful one. Thumbs up to the entire team of staff.

Location: Near major luxurious shopping centers. Under ground shopping tunnel lead to KKmall through Mixc. These are all the major shopping centers. As for more sightseeing or hiking, you have to take their local taxi or private hired.  Room is clean and huge in China . Managed to get an upgrade booking grand club. Room view was great too, just that surrounding area is having some major construction (Not the hotel). Food and view at grand club were great. Please try their Chinese restaurant it is really very tasty and the Chef has won multiple awards.  Facilities were good too. Is a full gym and they have an outdoor heated swimming pool.  Service: Service was good, great team there. Grand Club has a couple of nice ladies at the check-in. They were friendly and they have great attitudes. Remember in China they have different policy about hotel deposit. I think this apply to major/international hotel.  As for the deposit, we have to pay the amount of days stayed with them. And is $1000rmb per day. As I had paid upfront for my room, the amount of placed deposit can be negotiated. 

We stayed 2 nights at the Grand Hyatt SHZ hotel - the experience was really good. Location very near high end luxury shopping. Very well positioned, near to almost all places that we wanted to go. 5 min drive to the largest electronics area in SHZ. Overall location is ideal for us. Hotel was good, especially the Terrazza at the Ground floor. The lady manager speaks very good English and she is very accommodating along with her team. Food was really really good! Food choices at their breakfast buffet was great - a wide selection of Asian & Western dishes, healthy options too! One thing we do noticed was the sheets, pillows, and the towels - they were clean clean - but had a funny smell - it's not the fresh, no-smell type - it does have a peculiar smell...

Great stay, very nice room with comfortable bed. Visited the Penthouse bar, lovely ambience with great selection of alcohol and a Teppanyaki bar. Located directly next to and connected to a luxury mall, so lots to explore. My only gripe would be the need to change lifts, moving from ground to check-in floor at L35 then changing again to get to your room (as most are below the 35th floor). Arrived just before Typhoon Ragasa, so the hotel posted daily updates on typhoon status in the main lobby which was most useful.

Good value for the room size and service. The staff was very helpful and politeness. Nice to have birthday decoration and The swimming pool was great! But the bath room area in the middle of the room.

The hotel is very close to the Luohu border crossing, just a few mins away by taxi or ride-railing car. It has the usual 5-star hotel services and amenities. An extra plus is that it’s part of the Luohu MixC Shopping Mall development, that offers a lot of shops & restaurants, as well as an Ole supermarket.  We paid a bit more for the Club Room. The room is specious & came with the Grand Club benefits, including evening cocktail & food (good enough for dinner) & breakfast.