Ulasan Grand Mercure Shenzhen Nanshan

Amenities were comprehensive, staff polite and facilities clean

Great stay! Love the bathtub ＜3 Also massage place right next door.

Very good hotel centrally located

The room with a strange smell. And the toilet is clean enough. The service was quite good, and offered late check out l.

The hotel manager is good and staff is helpfull The rooms are clean and the service is good The room has coffee machines And the lobby has a good coffee machine (need to pay)

I had a great time at this hotel. It is a beautiful and cozy hotel with a pleasant staff. The food was okay, the usual breakfast items. The location was not very convenient as we had to constantly take cabs to travel far distances to get to our destinations. It was rather affordable and easy to find.

Brilliant staff! 10/10! Hotel is relatively new and clean. With a smart robot delivering system. Recommend the stay. Front desk staff able to upgrade the room for free. the first room we had smell of cigarette but they immediately accommodated us with another room with compensation.

When making your booking here, just stick to the standard rooms, the more premium selections don’t bring a whole lot new to the table. The rooms are very modern with all the essential charging ports conveniently located. The bathroom is huge and tub is deep; they could include bath salts in the executive room. Avoid making the booking with the “afternoon tea set” selection was very limited to the point that nobody went. I would rather have a fruit platter sent to my room. The location itself is close to Nanshan station, where the area is more residential than commercial. However taking 1-2 stations along lines 11 or 12 should solve your problems.

It is a very nice hotel and has helpful staff. We went out the night before and they gave us the late check out at 4PM.

I stayed only 1 night, though hotel built for over 15 years but look clean and tidy. The auto toilet flush bowl is nice, several pillow make sleeping well. By the way, cost just 570 Yuan in the resident area is alright. If for normal leisure travel, I would recommand this hotel

Perfect location for us, short taxi rides around Shenzhen Bay area. Front desk offered a special price for breakfast.

A bit disappointed if you looking for the actual Grand Mercure standard. If you are not so fussy, it is bearable. About 10 minutes walk from metro station. As usual, most of the areas in Shenzhen surrounded by restaurants and convenient stores. This location is not exceptional.

Really it’s the awesome staff for us ! We had a really good stay and they were quick to solve any problems we encountered . We booked a non-smoking room and quickly under 5 minutes the issue was solved . A welcome fruit plate at the sofa area and free coffee at the cafe in the lobby area from 3pm . We did our wedding ceremony via zoom there and house keeper brought us glasses for a champagne bottle we had . I would highly recommend and come back to stay here again !

This accommodation out of my expectations, front desk, concierge and room service are above average, thank you for Front Desk Mr. Fo and his teammates.