Ulasan Vienna Hotel (Shenzhen Luohuo Aiguo Road)

A very nice hotel , just in their internet was weak and made some trouble for me for doing some stuffs

Booked three rooms for a family of six. This was part of my extension as trip app allowed me to cancel for free until the same day at 6pm. This was really useful as I was uncertain whether we needed to stay over at HK for the night. One particular shoutout to the receptionists on Wednesday evening. I requested to extend the day to check out on 23rd at 10pm. Rightfully their day room is charged until 8pm only but they kindly accommodated us to check out at 10pm :D for this I’d definitely give them a 5 star for service! Sightseeing wise, there’s a donghu garden near the corner which can provide for a v nice walk, and I happily had chagee tea at vicity. Both are within ten minutes walk from the hotel :D

Summary: I strongly discourage using this hotel unless you smoke like a chimney and enjoy the company of people lacking social etiquette. Good: Laundry Room size Bed comfort Room furniture Breakfast variety Reception service Umbrellas available Housekeeping service Shower size & hot water arrives fast Bad: No room safe No room fridge Room TV turns on with loud violin music every time guest enters Room curtains open every time guest enters, even late at night Only 1 very slow lift for guests (2nd lift malfunctional) Housekeeping occupies entire lift with trolleys of towels & linen, every day, which slows the lift even more. Robot obstructs the lift & slows it even more. ~20 minutes walk to / from the three closest metro stations (Cuizhu, Tianbei, and Tai'an) Some rooms noisy Laundry not accessible before 9am Ugly: Guests smoking everywhere, including laundry, passages, & lifts Hotel not enforcing their own no-smoking rule Room smelled of smoke Guests aggressively spitting in rubbish bins at reception and at lifts, even within sight of breakfast tables Guests openly and very loudly clearing their throats in corridors, lift, breakfast hall, and reception Guests overtly and loudly cutting finger nails in lifts & dropping residue on the floor I realise that the hotel cannot police every guest, but the complacency demonstrated by the hotel condones and encourages disturbing antisocial behaviour. There are cameras everywhere, including in the lifts, foyers, corridors, & 7 at reception. These are likely just for show and are not actively used. While the reception, housekeeping, breakfast, room, bed, and shower, are all good, the hotel's lack of underlying respect and blatant misinformation online about smoking, attracts the sort of guest with whom I do not feel comfortable. I would not want to stay at this hotel again. There are many better hotels around that cost only a small bit more. I'll happily pay a few more CNY for a smoke-free environment with good quality people.

very good, both room services and check in & out services

Lin is really nice,we all family is great experience in shenzhen👍

front desk lin really nice good service i love it

Clean environment, good hospitality, nice location. The staffs are friendly

Good service. Thank you Mr. Front desk FO:032

设施：OK 卫生：OK 环境：OK 服务：OK

The best hotel in Shenzhen

Nice & pleasant

The room is very clean! The service is also very good! Very cost-effective in Shenzhen!

I went to Shenzhen for business some time ago and chose to stay at Vienna Hotel Shenzhen Aiguo Road Branch. The experience was great and I must praise it! - Excellent location: The hotel is located on Aiguo Road, Luohu District, with convenient transportation around it and not far from the subway station. It is very convenient to go to various attractions in Shenzhen or to the commercial district. There are also many delicious foods nearby. You can find all kinds of delicious food in a few steps. It is so friendly to me as a foodie. Moreover, it is adjacent to Luohu, Liantang and Wenjin Ports, and entry and exit are extremely convenient. It is also close to Shenzhen Railway Station. For people who often travel or need to catch a train, the geographical location is perfect. - Elegant environment: From the moment you step into the hotel lobby, you can feel its unique atmosphere. The decoration style is classic European style, classic, elegant and warm. The overall environment is clean and tidy, and the details show quality. The hotel is surrounded by green trees and fresh air. Even if you are in a bustling area, you can enjoy a moment of tranquility. - Comfortable room: The room I stayed in this time is quite large and well-planned, without a sense of crampedness. The room is well-equipped, the bed is very comfortable, and the mattress is moderately hard and soft. It feels like being gently wrapped when lying on it. I slept very well all night, and I was full of energy the next day, completely eliminating the fatigue of the journey. The room is also equipped with high-speed wireless network, and the TV is also very clear. It is very comfortable to watch a movie or a TV series during the rest time. The curtains, lights and other equipment are intelligently controlled, which can be operated by just moving your mouth. It is full of technology and very convenient. Moreover, the room has good sound insulation, and you will not be disturbed by the outside world when sleeping at night. - Intimate service: When checking in, the front desk staff is enthusiastic and efficient. Not only did they help me arrange everything quickly, but they also kindly introduced the hotel's services and fun places around me, which made people feel warm. During the stay, if you have any needs, call the front desk, and the staff will respond quickly and help solve them. In addition, the hotel also provides free parking services, which is really considerate for people who travel by car. - Rich breakfast: The buffet breakfast on the second day gave me a big surprise. The breakfast is rich and varied, with all kinds of Chinese and Western food. There are fresh fruits, hot bread, nutritious porridge, freshly made noodles, etc., all of which taste very good and can fully meet the taste needs of different people and start a day full of vitality. Whether it is the location, environment, or room facilities and services, they are impeccable. Next time I come to Shenzhen, I will definitely choose this hotel again!

The environment is nice and clean. The lighting and ventilation are OK