Ulasan Kaixinting Apartment Hotel

Jawapan daripada Pihak Penginapan: Hello foreign friends, first of all, you are welcome to travel to China, but we are sorry for the inconvenience caused by our hygiene. We will ask our aunt to deal with the problem you reported immediately. Our room has been renovated and the guests who have stayed there like it very much. I asked them to reserve this room for them next time. I hope you have the opportunity to come again next time. As for the beds, the two bedrooms have a hard bed and a soft bed to meet the different needs of guests. Instructions for check-in and check-out are available on our platform. Write the check-in address and check-out at two o'clock. Regarding the swimming pool, we told you when you checked in that this is the swimming pool in the fitness club on the fifth floor. You can buy tickets yourself. On the day of check-in, you took your children to swim and paid 132 yuan. The next day We received your feedback before check-out. You kept emphasizing to us that the swimming pool charged you US$132💲. We immediately said that we would help you find a fitness club to refund the fee. When we arrived, the staff said that you were charged US$132 for the swimming pool about half an hour ago. I have been here and refunded you RMB 132, but before that you kept saying that the club did not refund you. They also thought you had not traveled because of the voice barrier, so they refunded you. Later I learned that you had already traveled. Yes, there is a clear sign indicating that the swimming pool will be open from 2:30 pm to 9:30 pm. You said that we did not inform you, so our hotel paid you 50 yuan to express condolences. However, you still gave us a negative review. , negative reviews have a great impact on the service industry, so we must explain it. I hope you have fun in China and stop picking up the wool of the Chinese people.

Jawapan daripada Pihak Penginapan: 尊敬的賓客：您好，感謝您的讚揚。我們秉承着優質的服務，貼心的照顧，舒適的環境經營理念。每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望凱鑫庭酒店公寓會是您回憶裏最温馨最獨特的那個！歡迎下次回家哦！感謝您的評價祝您每一天都開心快樂，萬事如意！

Jawapan daripada Pihak Penginapan: 尊敬的賓客：您好，感謝您的讚揚。我們秉承着優質的服務，貼心的照顧，舒適的環境經營理念。每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望凱鑫庭酒店公寓會是您回憶裏最温馨最獨特的那個！歡迎下次回家哦！感謝您的評價祝您每一天都開心快樂，萬事如意！

Jawapan daripada Pihak Penginapan: Hello, I'm very sorry to have brought you a bad check-in experience. Due to the mistake of our staff on that day, we forgot to close the room status. During the Spring Festival, the room status was tight and there was no room at that time, so we adjusted one from a colleague. It was also our negligence that we did not check the hygiene and room conditions. After seeing the photos you sent, we are speechless, ashamed, ashamed, and very sorry. If you can choose our hotel next time, we will upgrade your room type. We are really sorry. Bow, bow, bow

Jawapan daripada Pihak Penginapan: 尊敬的賓客：您好，感謝您的讚揚。我們秉承着優質的服務，貼心的照顧，舒適的環境經營理念。每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望凱鑫庭酒店公寓會是您回憶裏最温馨最獨特的那個！歡迎下次回家哦！感謝您的評價祝您每一天都開心快樂，萬事如意！

Jawapan daripada Pihak Penginapan: 尊敬的賓客：您好，感謝您的讚揚。我們秉承着優質的服務，貼心的照顧，舒適的環境經營理念。每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望凱鑫庭酒店公寓會是您回憶裏最温馨最獨特的那個！歡迎下次回家哦！感謝您的評價祝您每一天都開心快樂，萬事如意！

Jawapan daripada Pihak Penginapan: 尊敬的賓客：您好，感謝您的讚揚。我們秉承着優質的服務，貼心的照顧，舒適的環境經營理念。每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望凱鑫庭酒店公寓會是您回憶裏最温馨最獨特的那個！歡迎下次回家哦！感謝您的評價祝您每一天都開心快樂，萬事如意！

Jawapan daripada Pihak Penginapan: 尊敬的賓客：您好，感謝您的讚揚。我們秉承着優質的服務，貼心的照顧，舒適的環境經營理念。每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望凱鑫庭酒店公寓會是您回憶裏最温馨最獨特的那個！歡迎下次回家哦！感謝您的評價祝您每一天都開心快樂，萬事如意！

Jawapan daripada Pihak Penginapan: 尊敬的賓客：您好，感謝您的讚揚。我們秉承着優質的服務，貼心的照顧，舒適的環境經營理念。每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望凱鑫庭酒店公寓會是您回憶裏最温馨最獨特的那個！歡迎下次回家哦！感謝您的評價祝您每一天都開心快樂，萬事如意！

Jawapan daripada Pihak Penginapan: 尊敬的賓客：您好，感謝您的讚揚。我們秉承着優質的服務，貼心的照顧，舒適的環境經營理念。每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望凱鑫庭酒店公寓會是您回憶裏最温馨最獨特的那個！歡迎下次回家哦！感謝您的評價祝您每一天都開心快樂，萬事如意！

Jawapan daripada Pihak Penginapan: 尊敬的賓客：您好，感謝您的讚揚。我們秉承着優質的服務，貼心的照顧，舒適的環境經營理念。每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望凱鑫庭酒店公寓會是您回憶裏最温馨最獨特的那個！歡迎下次回家哦！感謝您的評價祝您每一天都開心快樂，萬事如意！

Jawapan daripada Pihak Penginapan: 尊敬的賓客：您好，感謝您的讚揚。我們秉承着優質的服務，貼心的照顧，舒適的環境經營理念。每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望凱鑫庭酒店公寓會是您回憶裏最温馨最獨特的那個！歡迎下次回家哦！感謝您的評價祝您每一天都開心快樂，萬事如意！

Jawapan daripada Pihak Penginapan: 尊敬的賓客：您好，感謝您的讚揚。我們秉承着優質的服務，貼心的照顧，舒適的環境經營理念。每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望凱鑫庭酒店公寓會是您回憶裏最温馨最獨特的那個！歡迎下次回家哦！感謝您的評價祝您每一天都開心快樂，萬事如意！

Jawapan daripada Pihak Penginapan: Hello, after receiving your feedback, we will sort it out and give the following reply as soon as possible. The first front desk monitoring shows that your check-in time is around 5:13 pm. The front desk will check you in normally and actively pick up your luggage. And took you to the room, the process was warm and pleasant, and you had no dissatisfaction with the room during your stay; after the second front desk monitoring showed that you reported that there was not enough toilet paper, the front desk gave you two more toilet papers, and another staff member checked the room card. You can reach the 10th floor; the third hotel will ask you whether to extend your stay or check out at 12:30, and tell you that you can check out at 2 o'clock. There is no need to rush you after 12 o'clock. You ask the front desk to return to the hotel to check out at 4 o'clock, and the reason is I checked in in the afternoon, and the check-in time was relatively late. Later, Ctrip called to negotiate, and the front desk agreed to delay check-out at 3 o'clock for free; the fourth screenshot message is incomplete, Figure 8⃣The next sentence from the front desk said for you to take a look... You requested a free delay to 4 o'clock. Clicking to check out, etc. did not stop; more like either eating or sleeping, asking if there is no room, giving you a cold room, etc., are purely fictitious; during the Spring Festival, manpower is relatively scarce, and sometimes we are not able to provide it in time. Please arrange this, the hotel is very sorry for this. In addition, for all the above inconsistent information about staff and hotels, we will provide evidence to make reasonable complaints to the website. Thank you for your supervision and comments!