Mercure Shenzhen Nanshan Shenzhen Bay

Very nice stay at the Mercure again! Hospitable team thanks to 小雅 for checking us in and providing us an upgrade 😃 Value for money choice in the Nanshan district which js close to Shenzhen Bay border. Will stay again! The housekeeping team is so warm, drafting hand written cards for each guest! Amenities have a nice aroma with citrus smell ♥️

**Hotel Review: Good Value, but Service Needs Serious Improvement** Overall, our stay at the hotel was perfectly fine for the price. The accommodations were clean, comfortable, and met our basic needs without any glaring issues. Located in a residential area, the hotel is convenient but does come with the expected high traffic during rush hours—something to keep in mind if you’re on a tight schedule. However, while the hotel itself offers good value for money, the service experience left much to be desired. The staff’s knowledge of the local area, including basic information like metro routes, was surprisingly lacking. For a hotel that presumably caters to travelers, this is a significant oversight and something management should address through better training. The real turning point, though, was the aggressive push for positive reviews. During our stay, we extended by one night due to unfinished business. That evening, a male front desk staff member approached me out of the blue, insisting I write a positive review and include his name. To be clear, I had no prior interaction with him, and his approach was not only unprofessional but downright uncomfortable. At one point, he even asked to take my phone to write the review himself—an utterly disrespectful and invasive request. The next morning, as we checked out, a female staff member repeated the same behavior, going so far as to half-chase us from behind the desk to demand a review. The only exceptions were two gentlemen on the day shift, one of whom was an intern, who conducted themselves with far more professionalism and courtesy. While I understand that reviews are crucial for business, the aggressive tactics employed here had the opposite effect. What could have been a positive review highlighting the hotel’s value for money was overshadowed by the uncomfortable and pushy behavior of the staff. It’s a shame, because with better service, the good reviews would come naturally—no coercion needed. Honestly, I felt like a prey in a poaching ground. It was quite scary and they came on hard and strong, not even taking hints when i said "I'll write a review later I'm quite pressed for time". Management should seriously reconsider their approach to staff training and KPIs. Placing less pressure on employees to solicit reviews and instead focusing on genuine guest satisfaction would go a long way. After all, good service speaks for itself, and no one enjoys feeling like they’re being strong-armed into leaving a glowing review. A little less sass from the staff and a little more class would make all the difference.

Very clean and modern hotel. I enjoyed my stay here. The selection of breakfast was quite good and suitable for different tastes. The nearest subway stop is about a ten minute walk. I would stay here again.