Ulasan Holiday Inn Express SHENZHEN DONGMEN by IHG

Jawapan daripada Pihak Penginapan: Dear Guest, thank you for choosing Holiday Inn Express Shenzhen Dongmen and sharing your stay experience. We sincerely apologize for the unpleasant experience caused by our inability to provide you with a smooth and attentive check-out service. We have carefully recorded your feedback and will immediately relay it to the front desk team leader. The hotel adheres to the service philosophy of "Smart Travel, Thoughtful Service," striving to create a warm and efficient check-in atmosphere for every guest by anticipating their needs and responding promptly. This incident reflects that there is still room for improvement in the implementation of service details. Going forward, we will strengthen the optimization of service processes and team training, especially in the response to lost or found items, to ensure we can assist guests in resolving issues more quickly and proactively, preventing similar situations from recurring. We apologize again for this unpleasant experience and thank you for your recognition of Xiaotian and the room; this is our motivation to continue our efforts. We sincerely look forward to serving you again, demonstrating our improved service quality with concrete actions, and bringing you a more comfortable and smarter travel experience. Holiday Inn Express Guest Care Team

Jawapan daripada Pihak Penginapan: Dear guest, thank you so much for choosing Holiday Inn Express Shenzhen Dongmen and sharing your detailed experience with us. We're thrilled to hear that our staff's friendly and helpful service impressed you, and we're glad we could upgrade your rooms upon check - in. We understand that the cold weather made it essential for the rooms to have proper temperature control. We sincerely apologize that initially, some of the rooms couldn't raise the temperature. We're relieved that our staff was able to resolve the issue and provide temperature control for two of the group rooms. Your feedback is invaluable to us, and we've recorded this matter to ensure that similar situations are handled more smoothly in the future. We'll also look into improving the temperature - control system to better meet guests' needs. Once again, thank you for your understanding and patience. We're committed to continuously enhancing our service, and we sincerely hope you'll choose to stay with us again on your next visit to Shenzhen.IHG Social Listening Team

Jawapan daripada Pihak Penginapan: 尊敬的客人，非常感謝您多次選擇深圳東門智選假日酒店！看到您對此次入住體驗如此滿意，我們倍感欣慰！服務員小米為您升級房間，讓您享受到帶小冰箱和飲料的更好房間，酒店一樓便捷的自助早餐也符合您的需求，這些細節能被您認可，是對我們服務最大的肯定。我們一直致力於為賓客提供簡單睿智的出行體驗，將基本元素做到盡善盡美，滿足您便捷高效、愉悦充實的需求。再次感謝您的支持，真誠期待您的再次光臨，我們會一如既往地為您提供優質的服務，讓您每次入住都有新的美好體驗！ 智選假日賓客關懷團隊

Jawapan daripada Pihak Penginapan: Dear guest, thank you so much for choosing Holiday Inn Express Shenzhen Dongmen and sharing your wonderful experience with us! We're absolutely thrilled to hear that you found our location convenient, right opposite Holiday Plaza, allowing you to easily explore the area. It's also great to know that you enjoyed our breakfast, especially the noodle corner, which is a popular feature among our guests. Your kind words about our staff, particularly Mr. Owen at the front desk, have truly made our day. His dedication to providing excellent service is a testament to our commitment to creating a warm and welcoming atmosphere for all our guests. Your positive feedback is a huge motivation for our team to continue delivering exceptional service. We sincerely hope that you'll choose to stay with us again on your next visit to the area. Next time you come, you can look forward to another delicious breakfast and the same friendly service from our team. Thank you again for your support, and we can't wait to welcome you back! IHG Social Listening Team

Jawapan daripada Pihak Penginapan: Dear guest, thank you so much for choosing to extend your stay at Holiday Inn Express Shenzhen Dongmen and for sharing your wonderful experience! We're absolutely thrilled to hear that you're satisfied with our service. Vivian and the entire team are incredibly motivated by your praise. The room upgrade is part of our commitment to providing a personalized and comfortable stay for every guest. Your positive feedback is the driving force behind our continuous efforts to improve. We sincerely hope you'll choose us again on your next trip, where you can once again enjoy our warm hospitality and excellent service. Looking forward to your next visit! IHG Social Listening Team

Jawapan daripada Pihak Penginapan: Dear guest, thank you so much for sharing your detailed and insightful review of your stay at Holiday Inn Express Shenzhen Dongmen! We're thrilled to hear that you and your family had an enjoyable time with us. We appreciate your heads - up about the distance to Dongmen Market and the walk to the metro station, which will surely be helpful for future guests. It's great that our pre - arrival communication about the rooms was useful to you, and we're glad the side - by - side rooms met your needs. We're also delighted that check - in was quick and smooth, and that you found the rooms spotless and well - maintained. Regarding the storage in the rooms, we've noted your feedback and will convey it to the relevant department. Our hotel is designed to offer a compact yet comfortable space, and we'll see how we can further optimize the storage facilities. We're glad you enjoyed the breakfast buffet with its vegetarian options. It's wonderful that we could accommodate your request to keep a room until 3 PM on checkout day as per your booking. Your kind words about our attentive team and well - kept rooms have really lifted our spirits. This positive feedback is a great motivation for us to keep improving and providing the best service. We sincerely hope you'll choose to stay with us again on your next trip to Shenzhen. Next time you come, we aim to offer an even more comfortable and convenient experience. Thank you once again for your support! IHG Social Listening Team

Jawapan daripada Pihak Penginapan: Dear guest, thank you so much for choosing Holiday Inn Express Shenzhen Dongmen and sharing your amazing Christmas experience with us! We're absolutely thrilled to hear that you had a great holiday here. It's always heart - warming when our guests recognize the efforts of our staff. KK will be extremely happy to know that his helpfulness left a lasting impression on you. Our team is committed to providing a friendly and supportive environment to ensure all guests have a comfortable stay. Your kind words are a huge motivation for us to keep up the good work. We look forward to welcoming you back soon. May you create more wonderful memories with us in your future visits! Thank you again for your precious feedback. IHG Social Listening Team

Jawapan daripada Pihak Penginapan: Dear guest, thank you so much for choosing Holiday Inn Express Shenzhen Dongmen and sharing your wonderful stay experience! We're delighted to hear that Miffy was very friendly and accommodating, and that we managed to have your room upgraded, making your stay truly enjoyable. Your kind feedback has been a great inspiration to our entire team. It is comments like yours that serve as our driving force to continuously improve our services. We take pride in our goal of providing simple and intelligent travel experiences that meet the needs of our guests. We look forward to welcoming you back to our hotel again. On your next visit, you can continue to enjoy our global-standard safety management, high-speed network, comfortable bedding, and delicious breakfast. Once again, thank you for your support and we eagerly await your next arrival! IHG Social Listening Team

Jawapan daripada Pihak Penginapan: Dear Guest, thank you so much for choosing Holiday Inn Express Shenzhen Dongmen and for giving us such a high rating! Seeing your positive feedback on the room's cleanliness, convenient location, and Xiaofang's warm hospitality makes our team incredibly happy and encouraged. Room cleanliness is always a key focus for us, and the convenient transportation makes your trip easier. Xiaofang, as a member of our team, always greets every guest with enthusiasm, and your recognition is the greatest affirmation of her work. This is also the driving force behind our continuous efforts to improve our service. There are many attractions around Dongmen, Shenzhen; with your next stay, you can experience the vibrancy and prosperity of the area even more deeply. We sincerely invite you to visit us again and look forward to providing you with an even better stay! Holiday Inn Express Guest Care Team

Jawapan daripada Pihak Penginapan: Dear Guest, thank you so much for choosing Holiday Inn Express Shenzhen Dongmen and sharing your stay experience! We are delighted to learn that Zoey upgraded your room, allowing you to enjoy a more spacious view – this is exactly what our service team strives for. The hotel's excellent location, opposite Yitian Holiday Plaza, also provides convenience for your travels. However, we sincerely apologize for the issues you raised regarding room cleanliness, the average breakfast, and the hotel's somewhat dated appearance. Your feedback is invaluable to us, and we have recorded these issues in our dedicated guest suggestion book and will promptly forward them to the relevant department heads. We will continue to monitor these aspects and strive to improve our service quality. Thank you again for your support and understanding. We sincerely look forward to your next visit, and we are confident that we can provide you with an even better experience and make your stay even more comfortable! Holiday Inn Express Guest Care Team

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you very much for staying at Holiday Inn Express Shenzhen Dongmen and sharing your stay. The hotel's standardized decoration style continues the brand's modern and simple design philosophy, committed to creating a smart and efficient living space for you; overall cleanliness and hygiene is our basic requirement for the guest room environment, we are glad that this has been recognized by you; breakfast's freshly cooked noodles come from a separate noodle stall, Chinese and Western buffet with freshly ground coffee, hope to bring convenience and warmth to your early morning. We are deeply sorry for the poor experience you have with the room ventilation and sound insulation issues you mentioned. Sealed glass design is intended to improve sound insulation and safety, later we will feedback the ventilation feeling to the relevant departments, explore optimization solutions; room door adopts reinforced core wooden door with automatic closing door design, for the sound insulation situation you encounter, we will immediately arrange the engineering team to check the door condition, while strengthening the warm reminder to guests, reduce noise interference. Your feedback is the driving force for our continuous progress, we will seriously implement the improvements, and look forward to your visit again, so that we have the opportunity to present you a more perfect journey of wisdom. Smart Choice Holiday Guest Care Team

Jawapan daripada Pihak Penginapan: Dear guest, thank you so much for choosing Holiday Inn Express Shenzhen Dongmen and sharing your wonderful experience with us. We're absolutely thrilled to hear about the exceptional service you received from Sandy and Zoey. Their kindness, patience, and helpfulness are exactly what we strive for at our hotel, and it's heartening to know that they made your stay enjoyable and stress-free. Your high recommendation of them is a testament to their outstanding work, and we'll be sure to share your feedback with them. Their dedication to providing top-notch service is a great source of inspiration for our entire team, and it will motivate us to keep improving and delivering the best possible experience for our guests. Once again, thank you for your kind words. We sincerely hope to welcome you back soon to enjoy another comfortable and memorable stay at our hotel.IHG Social Listening Team

Jawapan daripada Pihak Penginapan: Dear Guest, thank you so much for choosing Holiday Inn Express Shenzhen Dongmen and for your high praise! Your positive review is a great encouragement to our team. Xiaomi upgraded your room, and Front Desk Manager Emily provided a warm welcome and handled your issue efficiently – this is exactly the kind of thoughtful service we strive for. Our hotel is committed to providing guests with a convenient stay experience. The gym on the 6th floor, the complimentary self-service laundry room on the 11th floor, and the delicious buffet breakfast on the 1st floor are all designed to make your trip more relaxed and enjoyable. Your recognition is our motivation to continuously improve our services. We look forward to your next visit, and hope you will continue to enjoy our attentive service and comfortable environment during your next stay! Holiday Inn Express Guest Care Team

Jawapan daripada Pihak Penginapan: Dear guest, thank you so much for choosing Holiday Inn Express Shenzhen Dongmen and sharing your wonderful experience with us! We're absolutely thrilled to hear that you were impressed by the cleanliness, location, comfort, convenience, breakfast, and especially the attentive customer service. Our team takes great pride in providing a high - standard service, and your kind words are a huge motivation for us. We're also glad that you found our pricing to be fantastic. It's our goal to offer great value for money to all our guests. Your stay with us is not just a transaction but a part of our commitment to creating memorable experiences. We sincerely hope that you'll choose to stay with us again in the future, where you can continue to enjoy the same excellent service and comfortable environment. Thank you once again for your support and positive feedback! IHG Social Listening Team