Hotel di Daerah Baoan, Shenzhen

Much better this time! The noise and smoke smell from our previous visit were greatly improved! We enjoyed the location and service as always. Will definitely stay again, maybe in a few days we will go again!

Location is good but smoke smells in rooms. Seems like years of smoking inside the room. It doesn't warn guests to smoke outside of the hotel. Also receptionists don't speak in English, which is sometimes challenging.

The hotel building and the room match the expectations, no issues there. However the shuttle from the airport for a traveller from Europe, not speaking Chinese and not having the Chinese phone number is a nightmare. I contacted the hotel through Trip.com channel in advance, asking for the shuttle from the airport, I provided, flight information, date, number of people. But I received answer that I needed to contact the hotel (again) when I already landed in the Shenzen Airport. So, when I arrived to the Shenzen Airport I tried to contact the hotel via messaging via Trip.com, then I also called the hotel using the call the object option at the Trip.com - but a person who picked up the phone did not speak English. I tried to call them directly from my European phone number - nobody answered the phone. Eventually, - it was midnight - we asked for help a help desk at the airport - they arranged a regular taxi for us - good that we could pay in advance so we avoided a taxi scam. At the hotel, they refused to refund the cost of the taxi saying that they did not understand English . the shuttle from the hotel to the airport was OK, on time. Advice - do not book there unless you speak Chinese.

酒店位置好找，樓下很多餐廳。前台還給我免費升級了房間，衞生整潔乾淨，舒適安靜。第二天身體不適，前台也免費延遲了退房。服務態度很好。

I appreciate the relaxing environment. The design of the hotel is very warm. And the customer service is good. Everyone is nice.

Ia mengambil masa kira-kira 10-15 minit untuk saya dan keluarga saya ke sana dengan berjalan kaki. Lokasinya bagus terutamanya anda dikelilingi oleh makanan yang enak! Terdapat jalan makanan malam beberapa minit berjalan kaki dari hotel untuk memenuhi keinginan kami untuk makanan Cina yang bermula pada pukul 4 petang dan berakhir pada pukul 11 ​​malam. Kakitangan di hotel sangat baik dan mudah didekati. Kami mendapat satu hari sarapan percuma dan bukannya minuman alu-aluan yang dinyatakan di tapak tempahan. Saya suka reka bentuk bilik, ringkas, bersih dan selesa. Saya sangat menghargai kad selamat datang dan minuman yang disediakan oleh kakitangan pembersihan, dia membersihkan bilik setiap hari untuk bilik yang saya tinggal. Kakitangan juga bertindak balas dengan cepat dalam menukar bilik yang kami tinggal kerana terdapat bau rokok di dalam bilik kerana pengudaraan yang rosak. Kelebihan bilik adalah kita tidak memerlukan penyesuai untuk palam, terdapat port USB di dalam bilik! Walaupun hotel ini terletak di tepi jalan, tetapi ia sangat tenang. Secara keseluruhan, penginapan di hotel ini hebat dan saya ingin tinggal di hotel ini lagi pada masa akan datang!

Excellent stay and service. Friendly front desk and helpful. Laundry was convenient and easy to use housekeeping was great and room was very spacious and comfortable great deal for the price. The community outside offers lots of food shopping and exploring

The Hampton is opened on 5Dec and we stayed during its first month of operation, hence everything is new. The check in staff Yamie is not so friendly and gave us a lower tier room while an upgrade for our English speaking friend. That was not very nice. Hence we have to speak English to her to get a better treatment later on, a bit of an unfair treatment for being friendly as we purposely spoke mandarin to them initially. A support staff in the front desk called Yude Zhu (not sure if I catch the name right) was much more friendly with a good attitude on the contrary. Breakfast was standard but only until 10am; it was very packed during the weekend with lots of last minute comers fighting for food; a bit of a warzone with lots of Hong Kong people. The hot chicken soup noodle was a nice morning comfort food though. Nonetheless it was a blessing that a male staff with glasses (didn’t manage to recall his name !) was very attentive to offer help when I was arranging a takeaway coffee from the counter. Gym was small but not bad. Laundry room is convenient with 3 sets of washing machines and dryers. Slippers are fur lined and comfy in two colours for two guests to identify for themselves easily. Overall not a bad choice but the hotel is surrounded by a neighbourhood full of old residential buildings which looked a bit rundown; yet a large mall is within walking distance (7min) for easy access.

前台服務很滿意  很負責  還有免費贈送了早餐  早餐很好吃  窗外的環境也不錯  房間乾淨整潔  住過很多次了  下次有需要還會選擇這家

Excellent room, new clean comfortable and well furnished. Tables & seating plus large vanity counter. Quiet AC & room order free. Good location, close to metro station, ten minutes walk to two malls. One improvement would be better service at front desk, staff were impatient and unfriendly.