Hotel Shenzhen dengan Kolam Renang

I am writing to express my heartfelt gratitude for the exceptional hospitality I received during my recent stay at Ritz. The entire experience was truly outstanding, and I am particularly moved by the warmth and sincerity shown by your staff, especially Kylie at the lounge. From the moment I arrived, I was impressed by the attention to detail and the genuine care extended by your team. Kylie went above and beyond to ensure my comfort and satisfaction. Her courteous demeanor and proactive approach were evident in every interaction. She especially made my birthday memorable with a thoughtful card and a lovely gift, which added a personal touch that I deeply appreciated. Moreover, I am grateful for Kylie's assistance in retrieving my leftover belongings. Her prompt and efficient service demonstrated a remarkable commitment to guest satisfaction, further enhancing my experience at your hotel. The lounge itself provided a relaxing and luxurious environment, perfectly complementing the overall ambiance of The Ritz-Carlton, Shenzhen. The quality of service, combined with the exquisite facilities, made my stay truly unforgettable. I would like to extend my sincere thanks to Kylie and the entire team for making my visit so special.

Decent local hotel.....clean and functional. 10-15 mins walk from the nearest subway station.

The hotel's location and environment very good[ThumbsUp][ThumbsUp][ThumbsUp] the room very clean. Breakfast is very traditional[Party][Party][Party] The service in the front desk is excellent. Mr. Mo 莫先生is also considerate, and the room very nice good. The room has been upgraded for free, and we will come back again next time

Very nice hotel in the middle of Shenzhen I Would recommend this hotel to my business and persomal friends Also close by the Hong Kong Customs, easy access

The hotel was shown as a 5 stars but I don't think it deserve to be a 5 stars. It's Old, water pressure is low and hard to adjust to the right temperature (it would either be really hot or cold). Wall paper was partly ripped. Bathtub wall has black spot (can't confirm if it's just dirty or mold) The overall property is not bad on the outside. It is on the boarder of HK and SZ, so it's good location if you wanna be close to HK. But note the road going in would be jammed of u are going in and out before the boarder close. Overall all, I would not recommend it as a 5 star hotel.(Unless everything else is booked) Maybe as a high 3 star. With current price I can find better place to stay in the mode center SZ area. Room stayed sees a little HK area ( it honk it is HK across the creek)

Absolutely lovely hotel with a gorgeous pool and rooftop bar view. I enjoyed every night that I stay there. The pool and the gym were great. There is a cold plunge and a hot tub in the changing room along with a sauna and steam room. You have to make sure you take advantage of the pool table and the relaxation room with the massage chairs. And a great way to wind down the night as to have a drink on the rooftop. Very close to a shopping mall that’s across the street and near several restaurants. If you feel like taking a walk, there is a beautiful park across the street. The breakfast was standard with Western and Chinese options. The hot pot restaurant was good but expensive. Would definitely stay here again. 

來看傑倫演唱會的，早早就定了這家酒店。 前台貼心地為傑迷準備了小貼紙卡片等，官方周邊也能在大堂買到，不用去現場擠啦。 更貼心的是接送服務，提前預約制的，所以現場不排隊不混亂，特別有序。負責接駁的小黎特別負責人，態度也好，一直不厭其煩地給大家共享位置。 太興奮，以至於房間內部沒拍照，但是必須要説一下： 房間乾淨衞生 衞生間有直飲水 有浴缸（雖然我們是朋友出遊沒用上，以後帶小朋友來可以考慮） 早餐品種豐富，口味棒！

I'm an engineer from the USA. I have stayed at this hotel many times throughout 15 years. I've stayed here more than 100 nights. It is the best hotel in this area. The rooms are clean. The service is awesome. The bar is relaxing and interesting. The bartender has helped me improve my Chinese while having drinks there. There is a rotating restaurant on the top of the hotel. That rotating restaurant has luxury food for a reasonable price. The location is convenient to many factories. 我是一名来自美国的工程师。15 年来，我多次入住这家酒店。我在这里住了 100 多个晚上。这是该地区最好的酒店。房间很干净。服务很棒。酒吧令人放松且有趣。调酒师帮助我在那里喝酒时提高了我的中文水平。酒店顶层有一个旋转餐厅。那家旋转餐厅以合理的价格提供豪华美食。位置便利，可方便前往许多工厂。

I usually stay at Shangri-La Shenzhen during my business trips for its proximity and is always my choice even for my personal trips. Even if I only swing by Shenzhen for a day trip, I will definitely have my dim sum breakfast in 香宫 before moving off to next destination. This time round, I had a last minute booking for my birthday celebration and was pleasantly surprised by the hand written note from Cheng Li - the Guest relationship officer. Cheng Li wished me a happy birthday and prepared a delicious cheese cake which was considerately stored in the fridge for me. The room is also decorated with a handmade artwork using towels which symbolized my Chinese horoscope! I am very impressed by the details and effort. I will of course continue to stay at Shangri-La Shenzhen whenever I am traveling to Shenzhen and will definitely recommend staying there to my peers!

The hotel and the service staff are very good and friendly. Especially the front desk staff Liu Yaqi Yaki, she is very helpful and friendly to us, and provided the good service and also assisted us as needed. We have a very good experience with your hotel, the room, and the staff, will stay at your hotel again and recommend to friends too.