Terokai Ulasan Tetamu Hotel di Shepparton

Sherbourne Terrace Hotel
3.9/564 Ulasan
基本滿意 中規中矩 床單應該是洗衣粉大批量一起洗的 被窩裡有渣
Quality Hotel Parklake Shepparton
4.2/587 Ulasan
Posting this on behalf of our (senior) friends who travelled to Shepparton for a weekend catch up. “The Parklake was a disappointment. Our basin plug wouldn’t drain so we had to move rooms after I had already unpacked everything. No apology was forthcoming. The room was $195 for one night. My husband had lots of trips in the heat back and forth to reception trying to get them to empathise with our situation. He did ask to speak to the Manager but no one appeared. A person, maybe a Manager stayed behind a wall and messages were passed back and forth by a reception person. Incredibly, they did offer us to stay in our room and call a plumber for us the next day. I suppose they thought washing hands and cleaning teeth in the shower would be OK. Re the plumber it was a Friday evening and presumably they were more interested in avoiding a higher cost to them of weekend rates, than the inconvenience we were experiencing. Also there was a suggestion they could set us up at their pricier Quest apartments. We would have needed not just to pack the room we had with them but to load our car, drive there and unpack again. It was all very unpleasant.” Unfortunately their experience does not surprise me. We stopped going to the Parklake for meals because of the poor service and pretty average food. If we’d known they were booked into the hotel we would have warned them off.

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