Guest User
May 5, 2024
The order amount is 1099 for one night! Just after checking in, I found that the lock was broken and could not be opened: the staff came to open the lock three times and it took a long time. From beginning to end, the hotel staff did not say a word of apology. I asked him what to do if something happened. He replied to me: Call the fire department! . . Finally, the door was opened and the lock was installed for me. He assured me that there was no problem with the lock. Then he locked it himself and found that he could not open the door? Do you treat our lives as a joke? It’s so irresponsible. The staff knew that there was a problem with this lock before, but they didn’t change it (I recorded the conversation between the staff and I heard it). Finally, I called 12315 and they replied that the hotel would compensate 20% and told me not to stay here in the future because it is a relatively informal hotel (I also don’t agree with the recording. I will send you the recording). In the end, the hotel paid 20% and Ctrip paid 500 separately. The hotel didn't say a word of apology from beginning to end. Those who think they are lucky can consider staying in this famous hotel (it is not a sea view room, it is a distance from the beach, the window is very small, and the sea view is not very good) There is no falsehood
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