Hotel dengan Khidmat Ambil/Hantar di Belgrade

My wife and I were excited to be among the earliest visitors to this stunningly renovated hotel. Hotel staff was extremely pleasant and welcoming. Unfortunately, our enthusiasm waned as we discovered that the hotel still has some way to go before we could confidently recommend it to others. Issues started cropping up shortly after check-in. Our key card for the room didn’t work, and took several trips back and forth before it was properly activated. In our room, the air conditioning was non-functional, with the temperature remaining at 26°C / 79°F. Despite bringing this to the attention of multiple staff members, the problem remained unresolved. After an uncomfortable first night of attempting to sleep in a warm room, the hotel offered to change our room. We undertook the task of relocating from the 5th floor to the 2nd floor, only to realize that the AC in the new room wasn't working either, with no solution from the staff. It left us wondering why the room wasn't checked for proper functioning before having us move. In the second room, we noticed peculiar marks on the sheets. Pulling them back, we encountered bugs crawling on the mattress, leaving us feeling repulsed. We checked out, providing the front desk with photos and details of the situation. They offered no support or refund, only an apology and said they’ll call an exterminator. Pros: * Very friendly staff, especially in the restaurant * Excellent inclusive breakfast * Upscale design elements Cons: * Presence of bugs/insects on the mattress (I won't speculate on the type) * Non functioning AC * Showers leak, leading to bathroom flooding * Automatic closet light turns off when opened and remains on when closed, causing light leakage into the room at night * Absence of top sheets on the bed

不愧為當地知名的百年老酒店，方方面面都挺好，溝通酒店派車接機酒店方非常有耐心，甚至在我訂房的信用卡擔保賬户出問題扣款不成功情況下酒店仍然為我預留了房間和安排好了接機，百年老店就是大氣。接機車輛很新，司機態度非常好。酒店前台很專業。訂的家庭房複式我一個大人帶兩個孩子住很合適，保潔人員態度好、做事利落。酒店的位置非常好步行到共和國廣場和大公街很近。早餐款式多，麪包好吃，蛋糕不知道是不是和他家著名下午茶同款，也都好吃就是甜，由於每天早上都吃了甜點所以就沒有特意吃下午茶。唯一問題房間上下樓層隔音不是很好，老能聽見類似裝修挪動傢俱的聲音而且是每天大清早沒睡醒就開始響動。。床和床墊可能是有點老，翻身顛的厲害，但還是很軟睡的舒服。酒店裡有ATM機，餐廳氛圍特別好尤其户外區域，熱鬧非凡。和我喜歡的Brad Pitt住了同一家酒店太棒了🌟

Отель в центре, по цене очень хорошо, но в итоге случилась проблема: бронировали на сайте одно, а в итоге по приезду получаем совершенно другой номер, не как на фото. Возмущались минут 30, менеджер показывал другие номера (но уже забронированные кем-то, зачем?), но в итоге смог дать нам тот, како мы бронировали, глядя по фото. Уборка каждый день, СПА и бассейн включены. В целом нормально.

Reflecting on our experience at Joy5 Hotel & ”SPA” in Belgrade: Hotel Staff: We extend our commendation to the hotel staff for their consistent warmth and professionalism. Their practice of rising to greet guests upon entry is a testament to their hospitality. However, it's worth mentioning the logistical challenge posed by the 150-meter distance between the drop-off point and the hotel entrance, particularly with luggage in tow. While a golf cart service is available, its operational reliability remains inconsistent, occasionally necessitating a walk during inclement weather. Housekeeping Service: Our experience with the housekeeping service leaves room for improvement. For guests staying beyond a couple of days, the expectation of refreshed towels and bed linens is reasonable. Regrettably, this anticipation often requires proactive reminders, accompanied by a degree of reluctance from the staff. A more accommodating approach in this regard would be greatly appreciated. Accommodation and Facilities: Turning our attention to the accommodation, our reservation for a ”queen” room revealed an unconventional configuration involving twin-sized platforms and an additional top pad. The usage of a simple sheet as a bed cover resulted in nightly adjustments, and imperfections in the sheets themselves were observed. An attached photographic record is available for reference. The confines of the shower area present limitations, with water overflow being a noticeable concern. On a positive note, a surplus of aging towels is readily provided to address such situations. Locale and Surroundings: The hotel's location along the Danube contributes to a serene and tranquil atmosphere. Additionally, the convenience of proximity to a modestly-sized mall enhances the overall guest experience. The availability of fresh air further adds to the appeal of the surroundings. Overall Impression: In conclusion, our stay was marked by enjoyment and contentment. However, considering the tariff structure, it is reasonable to anticipate a slightly elevated level of service and quality. It is pertinent to note that our attempt to secure an upgrade was met with assurances that were not subsequently fulfilled. This situation, although mildly disappointing, did not significantly detract from our overall experience. Our assessment of the stay remains generally positive.

Best option. Luxury, all kinds of service, perfect furniture, TVset, bathroom, ect. Smooth bed and double pillows. Carpet. Chairs for resting. Big window from wall to wall with excelent view to Novi Beograd skyscrappers. Ideal breakfast, with too many options. They had also an old bus to take us to the airport.

This hotel in Belgrade really is the pinnacle of luxury. You don't find too many hotels that employ this classical style of interior design and do it this well. I especially loved the breakfast dining room (that looked more like a grand ballroom!), wellness area with massive pool and lobby that honestly looked like in belonged in a museum. The staff were super friendly too. Location wise, you are just a 10-15 minute walk from the city centre - super convenient.

Bell albergo a Belgrado nella nuova zona water front ancora in costruzione , situato in una stradina tranquilla a pochi passi dalla via centrale delle ambasciate a 15 Min a piedi dall'ambasciata italiana e dalla chiesa ortodossa. vicinissimo al nuovo centro commerciale e ai modernissimi locali lungo il fiume Sava, dove si può passare una piacevole serata . albergo molto bello. curato. di design. personale cortese e professionale. camere di dimensioni adeguate, letto comodissimo. pulizia eccellente. aria condizionata, grande doccia, TV e wifi in camera. ottima colazione continentale fornita di tutto: dolce salato e cibi locali. bel bar e ottimi piatti dal ristorante interno. esternamente è presente un gazebo in legno dove poter fare aperitivo o caffè. facile da raggiungere dall'aeroporto, in quanto con la navetta A1 si arriva alla stazione dei bus e da lì 15 Min a piedi passando accanto ad un bellissimo parco giardino. molto consigliato

The staff were welcoming and thoughtful, the location is central but in a quiet pocket. Very close to bars, restaurants, supermarkets and tourist sites. The room felt luxurious for the low price tag. I highly recommend staying here while in Belgrade. Thanks to the staff for a very enjoyable and comfortable stay.

I really enjoyed staying in this hotel. I am a scientist, I travel internationally a lot, and I am in Belgrade for a conference. The staff were so friendly and competent, with wonderful smiles. Very comfortable bed with a bedroom window that opens (increasingly rare in hotels). Ideal location in the centre of Belgrade. Superb buffet breakfast. The restaurant is also open for lunch and dinner. Excellent free internet. I usually write critical reviews, so it is a pleasure for me to praise this hotel. I hope to return to Belgrade, and when I do I look forward to staying in this hotel again.

A very nice place. Perfekt location. the staff are the most helpful and pleasant people I have met. Especially Milan, he was very helpful with everything we as tourists had of questions on various things. He even took us around the city to find us a taxa with fair prices. Will be back here Next time i am in town.