Ulasan Quest Hotel Midport Port Dickson

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share such a wonderful review with us. We are delighted to know that your room was ready upon your arrival at around 1.30pm and that our team was able to provide you with an early check-in, making your arrival a pleasant and convenient experience.We are equally pleased to hear that you enjoyed our breakfast and the wide variety of food selections available. Your kind words are a great encouragement to our Front Office and Food & Beverage teams to continue delivering a positive and memorable experience for our guests.Thank you once again for your wonderful support and for planning to return to Quest Hotel Midport Port Dickson. We look forward to welcoming you back and making your next stay equally enjoyable.Warm regards,The Quest Hotel Team

Jawapan daripada Pihak Penginapan: Dear Chriseng 1978,Thank you for taking the time to share your detailed feedback. We sincerely apologise that your experience at Quest Hotel Midport Port Dickson fell significantly short of the standards we aim to provide.We are particularly concerned by your comments regarding the availability and attentiveness of our Front Office and Restaurant teams. Guests should always be able to receive assistance when approaching our service areas, and we regret that you felt our team was unavailable when you needed assistance. We will address this feedback with the respective department heads for immediate review and follow-up.We also sincerely apologise for the discomfort caused by the condition of the lobby, corridors and room windows. The cleanliness and upkeep of our public areas and guestrooms are areas we take seriously, and your comments regarding the dusty windows and poorly maintained hallway will be highlighted to our Housekeeping and Engineering teams for corrective action.Regarding the Splash Park, we apologise for the confusion and inconvenience concerning the guest-only signage and the availability of pool towels. We understand that clear communication of our facilities and sufficient pool towels are important to a positive family experience, and your feedback will be reviewed with our Recreation and Front Office teams.We are truly sorry that several aspects of your stay left you disappointed. Your feedback has highlighted important areas where we need to improve our service presence, cleanliness, facility management and overall guest experience. We appreciate you bringing these matters to our attention and hope we will have an opportunity in the future to restore your confidence in Quest Hotel Midport Port Dickson.Warm regards,The Quest Hotel Team

Jawapan daripada Pihak Penginapan: Dear LeeSpurs,Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed our spacious rooms, large bathrooms and beautiful views during your stay.It is also wonderful to know that you appreciated our spacious restaurant and the wide variety of food options available. We are especially pleased that you found Quest Hotel Midport Port Dickson to be a perfect choice for a family vacation.Your kind words are a great encouragement to our entire team. We truly appreciate your support and look forward to welcoming you and your family back for another memorable stay with us.Warm regards,The Quest Hotel Team

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for your wonderful feedback! We are delighted to hear that the size of our pool exceeded your expectations and, most importantly, that your daughter had such an enjoyable stay with us. We truly appreciate your kind words and are thrilled to know that you are planning to visit us again soon. We look forward to welcoming you and your family back for another memorable stayWarm regards,The Quest Hotel Team

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for sharing your feedback with us. While we are pleased to know that overall your stay was good, we sincerely apologise for the unacceptable cleanliness issue you experienced with the bedsheet.We fully understand how distressing and uncomfortable it must have been to discover something dirty on your bedsheet during the night. This should never have happened, and we deeply regret that our housekeeping standards did not meet the level you expected from us.Your concern regarding the room inspection and linen-changing process has been taken very seriously. We will highlight this matter to our Executive Housekeeper and housekeeping team for immediate review, with particular attention to linen inspection, room cleanliness and the final room-check procedure before releasing a room to a guest.We sincerely appreciate you bringing this matter to our attention. Your feedback helps us identify areas where we need to improve and reinforce our standards. Please accept our heartfelt apologies for the unpleasant experience, and we hope you will give us another opportunity to provide you with the clean, comfortable and enjoyable stay you deserve.Warm regards,The Quest Hotel Team

Jawapan daripada Pihak Penginapan: Dear Wahidah Roslan,Thank you for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed your stay and had a great experience with our breakfast, swimming pool and water slide.It is especially heartwarming to know that your children had so much fun enjoying our pool and water attractions. We are also pleased that you found our breakfast delicious and enjoyable.Thank you for your kind support and for choosing to stay with us. We truly appreciate your intention to visit us again and look forward to welcoming you and your family back for another fun-filled and memorable stay!Warm regards,The Quest Hotel Team

Jawapan daripada Pihak Penginapan: Dear Venus Mo,Thank you for taking the time to share such detailed and constructive feedback regarding your family’s stay with us. We are delighted to hear that your family, especially your children, enjoyed our water park, and that you appreciated the warm welcome from our Reception team. We are also pleased that you found the room spacious and clean and enjoyed our breakfast.At the same time, we sincerely apologise for the areas where we fell short of your expectations.Regarding your dining experience, we are sorry to hear that the dinner service was slow and that the quality of the food and beverages did not meet your expectations. We fully understand your disappointment, particularly as you chose to dine at the hotel due to our location away from the town. Your comments regarding food quality, service efficiency and pricing have been taken seriously and will be shared with our Food & Beverage management team for further review. We will continue working on improving both our food offerings and service standards to ensure they are more consistent with the expectations of our guests.We also sincerely apologise for your experience at the water park towel counter. We understand your concern about wanting one towel for each family member using the pool. We regret that the explanation of our towel policy was not communicated in a more helpful and courteous manner. Regardless of the policy, our team should always explain it politely and make every effort to assist guests.Your feedback will be shared with our Recreation and Guest Services teams so that we can review both the towel distribution procedure and the way such policies are communicated to guests. We appreciate your suggestion and will consider whether improvements can be made to provide greater convenience for families using our water park.Most importantly, we are grateful that despite these shortcomings, your family still enjoyed your overall stay and found our other team members friendly, helpful and welcoming. Your constructive comments give us valuable insight into areas where we can improve.Thank you once again for choosing to stay with us and for sharing your experience so openly. We sincerely hope to have the opportunity to welcome you and your family back in the future and provide a much-improved dining and water park experience.Warm regards,The Quest Hotel Team

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for sharing your wonderful feedback! We are delighted to hear that you found the hotel clean and beautiful, and that you especially enjoyed our swimming pool facilities.Your kind words are truly encouraging to our team and motivate us to continue delivering a pleasant and memorable experience for our guests. We look forward to welcoming you back to Quest Hotel Midport Port Dickson for another enjoyable stay.Warm regards,The Quest Hotel Team

Jawapan daripada Pihak Penginapan: Dear Atirahhh,Thank you for your kind recommendation! We are delighted to hear that you had an enjoyable stay and that everything was to your satisfaction. We truly appreciate your support and look forward to welcoming you back for another wonderful stay with usWarm regards,The Quest Hotel Team

Jawapan daripada Pihak Penginapan: Dear Farahidayu09,Thank you so much for sharing your wonderful review.We are thrilled to hear that you and your family had such a fun and memorable time at our waterpark. It is especially rewarding to know that you enjoyed our facilities and found our breakfast to be delicious and satisfying.Your kind words and your intention to stay with us again are the greatest compliments we could receive. We truly appreciate your support and look forward to welcoming you and your family back to Quest Hotel Midport Port Dickson for another enjoyable and memorable getaway.Warm regards,The Quest Hotel Team

Jawapan daripada Pihak Penginapan: Dear Iqami,Thank you for taking the time to share your wonderful feedback following your recent stay at Quest Hotel Port Dickson.We are thrilled to know that your family had a great time at our Splash Park and that your children enjoyed the facilities. It is also pleasing to hear that you appreciated our adult swimming pool, buggy shuttle service, and the comfortable shaded resting area with canopies by the pool, which made your experience even more relaxing.Your kind words and recommendation mean a great deal to our team. We are committed to creating enjoyable and memorable family holidays, and it is truly rewarding to know we achieved that during your visit.We look forward to welcoming you and your family back to Quest Hotel Port Dickson for another fun-filled and memorable stay in the near future.Warm regards,The Quest Hotel Team

Jawapan daripada Pihak Penginapan: Dear 开心的小噜噜 ,Thank you for taking the time to share your detailed feedback following your recent stay at Quest Hotel Midport Port Dickson.We are delighted to know that you enjoyed your stay with us and appreciated the comfort of our room, including the relaxing forest view and cozy bedding. It is wonderful to hear that you had a memorable experience enjoying both the sunrise and sunset views from your room, as well as the fun and enjoyable facilities available at our hotel.We also appreciate your feedback regarding our location. Being situated away from the busy town centre allows our guests to enjoy a more peaceful and relaxing environment, while still providing a comfortable getaway experience. We understand that accessibility is an important consideration and truly value your comments as we continue to enhance our guest experience.Thank you once again for choosing Quest Hotel Midport Port Dickson. We look forward to welcoming you back for another relaxing and enjoyable stay with us in the future.Warm regards,The Quest Hotel Team

Jawapan daripada Pihak Penginapan: Dear Muhammad Tia Alfarizi,Thank you for your kind feedback! We are delighted to know that you enjoyed your stay with us and found our hotel to be a nice place to visit. We truly appreciate your continued support and are happy to hear that you are considering returning next year. We look forward to welcoming you back for another enjoyable stayWarm regards,The Quest Hotel Team