Ulasan The Twizt - Lifestyle Hostel & Hotel

Jawapan daripada Pihak Penginapan: Thank you so much for taking the time to share your honest feedback, and we're really glad to hear that you found the staff friendly and helpful, and that the location worked well for you.We're truly sorry to hear that your stay wasn't as comfortable as it should have been. The clutter, mess, and strong odors from other guests' belongings are not the standard we aim for — we do our best to keep common areas and rooms tidy, but we clearly fell short this time. We'll speak with the team about being more proactive with cleaning and reminding guests to keep their things organized.Regarding the noise at night and in the mornings, we apologize for the disturbance. We have house rules about quiet hours (especially after 11 PM), but it seems they weren't properly enforced during your stay. We'll work on reinforcing these rules with all guests.The lack of windows in that room is something we know can make the space feel stuffy, especially at night. We’re sorry you felt short of breath — that must have been very unpleasant. We’ll look into improving ventilation in the windowless rooms (perhaps with better fans or air purifiers) to make sure future guests don’t have the same experience.As for the laundry, thank you for the feedback on both the price and the result. We’ll review our laundry service to see how we can improve the washing quality.Your review is really helpful, and we’ll use it to make concrete improvements so that other travelers have a better experience.We’d love to welcome you back in the future and make sure you have a much more comfortable stay with us. If there’s anything else you’d like to share, please don’t hesitate to reach out.Thank you again for your feedback.Best regards,Khan Hak | Hostel Manager

Jawapan daripada Pihak Penginapan: Thank you so much for taking the time to share your feedback! We are thrilled to hear that our front desk team made you feel welcome and that our central location served as a perfect base for your While I’m glad you found the room clean and adequate for your needs, I want to sincerely apologize for the frustration caused by the mosquitoes. It was a pleasure hosting you, and we sincerely hope to welcome you back again soonThank you,Khan Hak | Hostel Manager

Jawapan daripada Pihak Penginapan: Thank you so much for your lovely review! 😊 We're thrilled to hear you enjoyed our clean facilities and had a great time at the rooftop pool. It's wonderful that you could relax with a drink in the pool and that the price felt right for you.We're especially happy the location worked perfectly for you. It means a lot that you'd love to come back again!We can't wait to welcome you back soon for another relaxing stay. Safe travels!Warm regards,Khan Hak | Hostel Manager

Jawapan daripada Pihak Penginapan: Thank you so much for taking the time to share your honest feedback — we truly appreciate it!We're delighted to hear you found the decor beautiful and that you were satisfied with the cleanliness of our shared bathrooms. It's great that the bunk bed room felt decent in size with the cabinet too.Thank you for pointing out the missing hangers — that's something we can easily improve, and we'll make sure to add them to the rooms soon. We’re also taking note of your comments about the ventilation in the windowless rooms and the water quality in the rooftop pool. These are important observations, and our team is already looking into ways to enhance both the airflow and the pool maintenance routine to ensure a clearer, more enjoyable experience for everyone.On a brighter note, we're really happy that you enjoyed the breakfast on the rooftop — it's one of our favorite spots too!We hope to welcome you back in the future so we can show you the improvements we've made based on your valuable input. Wishing you wonderful travels ahead! 🌿☀️Thank you,Khan Hak | Hostel Manager

Jawapan daripada Pihak Penginapan: Thank you so much for your wonderful review and for choosing to stay with us while traveling solo! 😊We're truly thrilled to hear that our team made your stay feel welcoming and supportive — that's exactly what we aim for. It's fantastic that you found the room spotlessly clean and the pool area a nice bonus; we take a lot of pride in keeping everything fresh and relaxing.You're right about the location — a short, easy walk to Pub Street and the city center.We really appreciate you taking the time to share your experience. It means a lot to us and helps future travelers discover our little spot. Hope to welcome you back again soon!Warmest regards,Khan Hak | Hostel Manager

Jawapan daripada Pihak Penginapan: Thank you so much for your wonderful review! 😊We're truly delighted to hear that you found our place clean, comfortable, and perfectly located for getting around easily. It means a lot to us that you felt safe and well taken care of as a solo traveler — your comfort and peace of mind are always our top priorities.A big thank you also for the kind words about our front desk team! They really do pour their hearts into making every guest feel welcome and supported.And yes, the free scooter parking is one of our little extras we love offering — so glad it came in handy for you!It was a pleasure hosting you, and we sincerely hope to welcome you back again soon. Safe travels, and take care! 🛵✨Thank you,Khan Hak | Hostel Manager

Jawapan daripada Pihak Penginapan: Thank you so much for the wonderful review! We are thrilled to hear that you enjoyed our central location and found it convenient for exploring the city's best sights.I will be sure to pass your kind words along to our culinary team at the rooftop restaurant—they’ll be delighted to know their hard work made your stay even more memorable. We hope to welcome you back for another delicious meal and a comfortable stay soon!Best regards,Khan Hak | Hostel Manager

Jawapan daripada Pihak Penginapan: Cheers for the awesome feedback! It’s great to know you’re loving the modern space and the outdoor area. We’ve worked hard to make the dorms feel like a step above the rest, so we’re glad you appreciated the extra shelf space and comfy beds. See you again very soon for round two!Thank you, Khan Hak | Hostel Manager

Jawapan daripada Pihak Penginapan: Thank you so much for your wonderful review! We're thrilled to hear that you found our hotel clean, comfortable, and enjoyable overall—it means the world to us that you'd choose to stay with us again. We can't wait to welcome you back for another memorable visitThank you,Khan Hak | Hostel Manager

Jawapan daripada Pihak Penginapan: Thank you so much for choosing to stay at The Twizt-Lifestyle Hostel & Hotel! We're delighted to hear you found our hostel a amazing spot and the friendly vibes from our team. Being just steps from Pub Street makes exploring the fun side of Siem Reap a breeze—we're glad you appreciated that prime spot. We hope to welcome you back soon for more adventures! 😊Thank you, Khan Hak | Hostel Manager

Jawapan daripada Pihak Penginapan: Thank you so much for your glowing review! We're thrilled to hear that you and your friend had such an amazing stay with us, and that our value for money, modern amenities, rooftop pool, and affordable breakfast options exceeded your expectations. It's fantastic to know the location near Pub Street and the National Museum added to your experience—we aim to make every guest feel right at home in the heart of the city. We truly appreciate your recommendation and hope to welcome you back soon for more memorable moments! If there's anything we can do to make your next visit even better, just let us know. 😊Thank you, Khan Hak | Hostel Manager

Jawapan daripada Pihak Penginapan: Thanks for the awesome review! We’re so glad you loved the rooftop pool—it’s definitely the best place to be when the sun is out. It’s also great to hear that having plenty of showers and toilets made your stay more comfortable. Can’t wait to see you again next time!Thank you, Khan Hak | Hostel Manager