Mondrian Singapore Duxton

Location: The location is excellent, surrounded by numerous shops and restaurants, making it convenient for dining. Staff & Service: The staff were not friendly, and it was evident the hotel was understaffed. Everyone seemed stressed and unhappy, which affected the overall atmosphere. When we arrived at 12 PM to check in, we knew it wasn’t check-in time yet and were fine to return later. However, when we asked the front desk staff what time we should come back, the response was a curt, “I don’t know, check-in time is 3 PM.” While technically correct, this isn’t the kind of service I expect from a 5-star hotel, especially compared to our previous stay at another luxury hotel. Room: The room was relatively small, especially the bathroom, which felt cramped. To make matters worse, we found a toothbrush under the bed (see photo), which made me question whether the room had been properly cleaned at all. Breakfast Experience: Breakfast was a disaster. We booked a package that included breakfast for two, but when we lined up outside the restaurant, we were told by staff that our package didn’t include it. We were asked to leave, which was both embarrassing and frustrating. After clarifying the issue with the front desk, it was confirmed that breakfast was indeed included, but it was clear the hotel had made an error in their records. Even after resolving the issue, the breakfast itself was very disappointing. The selection was extremely limited, with no egg station—a surprising omission for a 5-star hotel. The coffee machine was slow, with long waits for below-average coffee. My husband asked a staff member for tea, as there was no tea station or hot water available, and was met with a long face, as if he had asked for something unreasonable. Overall: This hotel did not live up to the 5-star standard it advertises. The unfriendly staff, unclean room, disorganized breakfast, and lackluster service left us feeling extremely disappointed. While the location is great, that was one of the only positives in an otherwise underwhelming stay. I would not recommend this hotel and certainly wouldn’t return.

Good place to stay very convinient , only down side was i did request to have a surprise complimentary like welcome to singapore and happy anniversary to my parents but unfortunately didnt arrange any decors to my room. As a 5star hotel, could be better.

Booked for my mom and dad when they came over from Sydney to visit. Mondrian guests are mainly Caucasians, didn’t find anything special about the room. Hallway feels claustrophobic. I find that it’s quite inconvenient have to take a lift to lobby and walk again to catch another lift to room. Location wise it’s close to Tanjong pagar, Chinatown etc. I think would suit younger guests than guests my parent’s age 50+. Won’t say the service or amenities are any impressive, my dad did a swim and there was something sharp that cut his foot in the pool. He notified the staff concern on safety for other guest. Hotel didn’t really do much in terms of service or follow up.

There's a night club nearby. Our room is located on the 6th floor, we still can hear the beats and can't fall asleep. We had to change to another room on the 7th floor... Btw, the night club ends at 2am on weekends....

The room is very small, so it's not comfortable to leave the luggage. The view of the pool is the best.

Good breakfast, nice service , I love camomile tea , hang out around hotel