Grand Mercure Singapore Roxy Reviews

For what they charge the room is old and carpets stained. Walls look old and need painting and edges chipped in many places. Has an old musty smelly which they try to mask with an air freshener typa thing. The staff is noisy and between around 7-9 am loud outside the door. Bugs often in the room like cockroaches. Laundry is expensive even the launderette which seemed not clean to be honest. $7 for a wash and $14 for a wash and drier.

Good location with lots of food and few minutes walk to mrt station . Recommend to book this hotel prefect for families. No standing type of shower need to go up the high bathtub which can be slippery .

Next to metro station and opposite parkway parade shopping mall. Very big and cosy room. The bed is very comfortable. The hotel environment is wonderful with walking distance grocery mart stall and nearby night hawker stalls

Nice hotel with good location Near to bus and train station along with many shopping centers

Great location, immediately next to the MRT, and walking distance to the beach park. Breakfast buffet is really good

Our family had a very wonderful time staying at Grand Mercure East booked 2 rooms from 29th Jan to 31st Jan I would like to thank Ms Sham from Sales dept for arranging an Elderly Friendly room for my 96 year old mother. As for myself, I, too, enjoyed the room assigned by the front desk staff, John . We also enjoyed the Cafe food served on the 1st floor. Ms. JULIET, the staff from this cafe was very professional putting her *SWEET SMILE * all day long and she patiently walked us through the menu and highly recommended us the Chef speciality dishes . Most important was my mum enjoyed the dish Hai Cheong Kai which was Highly recommendedby Ms Juliet...The hotel location is fantastic ,many local food eateries, a Mall is just 5 mins across the hotel. In addition, the Train station is just 5 mins walk directly opposite this hotel* Superb convenient for overseas visitors arrival at Changi airport to this hotel* Juliet keeps up your *Fantastic Good Service *. You made Grand Mercure Hotel proud as your service is SUPERB GOOD .*Juliet deserves a promotion* .. We definitely will recommend friends to stay at Grand Mercure hotel. Thank you Ms Sham John and Juliet for making our CNY 2 nights stays so wonderful .

was a good experience altho the indoor dining was not as good.

This hotel experience was disappointing despite reasonable pricing for Singapore. The room had a moldy smell, indicating poor maintenance, and there was insufficient staff to clean rooms promptly. Water quality was subpar, with unappealing tap water and no provision for filling reusable bottles. Food delivery on New Year's Eve was frustrating, requiring payment at the door and malfunctioning card taps. Overall, while the staff were professional, the management's failure to address basic operational issues significantly marred the stay, overshadowing any positive aspects of the hotel.

Theres no bidet only selected room. Tv cannot be connected no chromecast or anything smart. So disappointed with things around here. Upon checking in there is no bathrobe no water bottled. Watermelon have to take from dispenser using our own bottle else purchase it at $5 at reception.

A great experience overall

Nice service. Provided an upgrade for our stay. Included a complimentary cake for our honeymoon. Very convenient with mrt opposite

Great location, if you are a traveller. Enjoy ur walk along sea ave and joo chiat. Lotsa food variety.

Strategic location, accessible to everywhere! Checking process was fuss free, the hotel staff are attentive and helpful. Pleasant stay!

Great location with MRT right outside the doorstep. There are few malls from walking distance. The only thing not as great is we need to take our own drinkable water from outside as the hotel doesn’t provide water bottles.